CCB Investment, LLC

Information from poor copies sent to credit card company and search; they do not provide address info to customer.Merchant name: CCBSKINCREAM CCB Investments, LLCAdress from credit card company:S Yusemide StF2-Greenwood VillageCO 80111Address from internet search: Royal Troon Dr, Castle Rock, CO ID [redacted] emails: CCBSKINCREAM.com [email protected] [email protected] Website: https://ccbskincream.com

Information from poor copies sent to credit card company and search; they do not provide address info to customer.Merchant name: CCBSKINCREAM 8552474259                        CCB Investments, LLCAdress from credit card company:4356 S...

Yusemide St. F2-361 Greenwood Village. CO 80111Address from internet search: 1454 Royal Troon Dr, Castle Rock, CO 80104                                            ID [redacted]emails: CCBSKINCREAM.com           [email protected]           [email protected] Website: https://ccbskincream.com

To: [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 09/02/2017 and paid the shipping and handling fees of $4.99 and $4.97. The trial expired on 09/16/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/16/2017 $89.95 for the Skin Cream and $89.92 for the Eye Serum. The customer contacted our Customer Service on 10/10/2017 and requested for the subscription to be cancelled,unfortunately the account was not successfully cancelled by the Customer Service representative.Which resulted in the autoship program taking effect. In which the customer was charged $94.92 for a new shipment of the Skin Cream and $94.91 for the Eye Serum on 10/16/2017. The customer contacted our Customer Service on 10/20/2017 inquiring about the charges. Our Customer Service explained the error and apologized to the customer.The customer was then refunded the $94.92 for the Skin Cream and $94.91 for the Eye Serum. Here are the refund confirmations:$94.92 Trans ID:[redacted] dated 10/20/2017.      $94.91 Trans ID:[redacted] dated 10/20/2017.Please relay this information to our customer and feel free to let us know should you have further questions.