CCCS Family Service St Croix

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I do have hosesThey were used less than times before bursting They should replace bothHave them send the replacement to my address they have on file Thanks for all your help Sincerely, [redacted]

Our records indicate that the following customer purchased the blue Xhose from our company in June This product has a day moneyback guarantee and a one year replacement warranty The followingcustomer has contacted us on Dec 21, and was informed of our policy The customer states the product should last over days, which in fact he has had no problems with the product until 1/years later.This product does not have a lifetime warranty Since customer service remains our priority we are willing to send the customer a one-time replacement of the the one hose he purchased from our company to resolve this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

I have spoken to the customer on April 5, This customer purchased the Xhose Pro from *** ***I informed the customer that the 150' Xhose Pro is not the same as the Xhose Extreme product which we manfacture and distributeI also informed the customer that we do not
manufacture a 150' hoseThere are several different manufacturers and distributors for expandable garden hoses Since this customer did not purchase this product from our company or distributors, nor do we manufacturer a 100' or 150' expandable hose, I have given the customer two phone numbers one for customer service and one for the corporate office that manufacturers the product for Improvements

Our records indicate that we received the customer's order on 1/10/which was shipped on 1/11/since the product was in stock Our records indicated that the customer contacted our customer service department on 1/12/to cancel the order, which had already been shipped and was in
route to the customer All of our products have a day money back guarantee, since we stand behind our products The customer can not open the package and refuse delivery on the product and give back to their US Postal Service to be returned to us for a full refund.Once we receive the product back, the customer will be refunded for his purchase

National Express has a one year replacement warranty as well as a day money back guarantee on our Xhose Extreme product Per our advertisement the customer was informed they could return the product for a replacement since it was past the day moneyback guarantee which we state We
are sorry the customer is not satisfied with our productSince customer service remains our priority we are refunding the customer for purchase amount of the product in the amount of $back to their credit card they used to purchase this product

The *** ***e is manufactured and distributed by several companies The customer contacted us this morning regarding her email and was given the customer service number of *** to contact regarding her replacement since we did not have an order from her and she received clarified
with us that she received an email with an order number not associated with National Express National Express uses a fulfillment company which uses different vendors of hose product, so sometimes we get calls regarding orders from other vendors The order # starting with is not associated with National Express, this is associated with the following vendo** *** *** * *** *** *** * *- *** *** ** *** Please contact correct vendor: *** in this matter since the customer has received correspondence and an order number associated with this vendor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have received the customer's complaintOur records indicate that the following customer did not order directly through our website or our television commercialThis customer has purchased this product through ***.Since there are several vendors on *** selling this product, customers must
reach out to the company in which they purchased the product from in order to contact the correct customer service department for their purchases.We have forwarded this complaint to to the division which handles the customer service department for *** purchases for NEI As Seen On TV They have sent replacement blades for both the dicing and chop blade today via ***.The Tracking number is *** Since this product is shipped from CT, the customer should expect to days for delivery from the ***

SHE WAS VERY HELPFUL
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The following customer purchased *** from retail store, not our website or through our company The customer contacted us in June and stated that she wanted a replacement so we sent her a one time replacement form since she purchased through a retail store and not through our company
If the customer would like a refund the customer would need to return the product to where she purchased the product Which we inform customer who purchase from retail stores The customer has returned the hoses to us for a replacement which, have been sent to her According to her July 28th letter, she has received the replacements hoses in exchange for her broken hoses Since the customer requested a replacement and we sent a replacement to the customer we believe the problem has been resolved If the customer would like an additional refund on the product, she must return the replacement hoses she received to the store she purchased for her refund

[redacted]   Dear Mr[redacted]   National Express does not distribute or sell this product to [redacted]  The company, Buy Stuff Store, you purchased this product is not affiliated or does not purchase product from our company.  They could have purchased this product directly from [redacted] Corporation or a [redacted] manufacturer of this product.  According to your email, it looks like you have already reached out to a customer service department which does distribute the [redacted] to [redacted] and they stated they would send you a replacement. The customer service department you reached out to is Emson Inc. of New York, NY which is not our [redacted] customer service department.   Since you have purchased this product within our normal manufactured warranty period we are willing to ship you a one time replacement at no charge.  The UPS Tracking number is [redacted] which is shipping today. Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I do have 2 hoses. They were used less than 10 times before bursting.  They should replace both. Have them send the replacement to my address they have on file Thanks for all your help.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our records indicate that the following customer purchased the blue Xhose from our company in June 2013.  This product has a 90 day moneyback guarantee and a one year replacement warranty.  The followingcustomer has contacted us on Dec 21, 2015 and was informed of our policy.  The...

customer states the product should last over 90 days, which in fact he has had no problems with the product until 2 1/2 years later.This product does not have a lifetime warranty.  Since customer service remains our priority we are willing to send the customer a one-time replacement of the the one hose he purchased from our company to resolve this matter.