[redacted] Final Business Response / [redacted] (1000, 18, 2015/07/30) */ Client signed written contract on day of installation showing the cancellation termsService is rural fixed wireless internet with very high cost installThese high initial costs can only be amortized over the terms of the contractClient was offered but declined shorter term with up front installation costs prior to the service being installed that would have mitigated any early termination fees [redacted] Early termination fees generally do not cover the entire costs to install but do reduce our losses to minimumFailure to enforce these costs would result in significant expenses which would have to be passed on to our active customersWe feel this is grossly unfair to those that are longer term clients as they should not have to pay for the short term clients or DND postings Final Consumer Response / [redacted] (2000, 20, 2015/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) CCL Networks has decided not to charge me the early cancelation fees once I went to their office in Cold Lake, ABThey have realized that I was given incorrect information right from the start of this contract [redacted]
[redacted]
Final Business Response /* (1000, 18, 2015/07/30) */
Client signed written contract on day of installation showing the cancellation terms. Service is rural fixed wireless internet with very high cost install. These high initial costs can only be amortized over the terms of the contract. Client was offered but declined shorter term with up front installation costs prior to the service being installed that would have mitigated any early termination fees. [redacted]
Early termination fees generally do not cover the entire costs to install but do reduce our losses to minimum. Failure to enforce these costs would result in significant expenses which would have to be passed on to our active customers. We feel this is grossly unfair to those that are longer term clients as they should not have to pay for the short term clients or DND postings.
Final Consumer Response /* (2000, 20, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
CCL Networks has decided not to charge me the early cancelation fees once I went to their office in Cold Lake, AB. They have realized that I was given incorrect information right from the start of this contract.
[redacted]
[redacted] Final Business Response / [redacted] (1000, 18, 2015/07/30) */ Client signed written contract on day of installation showing the cancellation termsService is rural fixed wireless internet with very high cost installThese high initial costs can only be amortized over the terms of the contractClient was offered but declined shorter term with up front installation costs prior to the service being installed that would have mitigated any early termination fees [redacted] Early termination fees generally do not cover the entire costs to install but do reduce our losses to minimumFailure to enforce these costs would result in significant expenses which would have to be passed on to our active customersWe feel this is grossly unfair to those that are longer term clients as they should not have to pay for the short term clients or DND postings Final Consumer Response / [redacted] (2000, 20, 2015/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) CCL Networks has decided not to charge me the early cancelation fees once I went to their office in Cold Lake, ABThey have realized that I was given incorrect information right from the start of this contract [redacted]
[redacted]
Final Business Response /* (1000, 18, 2015/07/30) */
Client signed written contract on day of installation showing the cancellation terms. Service is rural fixed wireless internet with very high cost install. These high initial costs can only be amortized over the terms of the contract. Client was offered but declined shorter term with up front installation costs prior to the service being installed that would have mitigated any early termination fees. [redacted]
Early termination fees generally do not cover the entire costs to install but do reduce our losses to minimum. Failure to enforce these costs would result in significant expenses which would have to be passed on to our active customers. We feel this is grossly unfair to those that are longer term clients as they should not have to pay for the short term clients or DND postings.
Final Consumer Response /* (2000, 20, 2015/08/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
CCL Networks has decided not to charge me the early cancelation fees once I went to their office in Cold Lake, AB. They have realized that I was given incorrect information right from the start of this contract.
[redacted]