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? ? Hello Mrs [redacted] ,? "Times New Roman"">I would like to first , once again, apologize for the overspray on your home's roof.? It is unfortunate, however,? that you ordered our painters to stop cleaning the paint off? the roof shingles when it? occurred, as it could have been easily cleaned at that time, as? we use latex products ? In regards to the paint color, I would like to refresh your memory that you were never able to provide a final color selection when the consultant met with you as you could not decide what color to choose.? The color consultant therefore left you a couple of samples to think about.? You then? called in your color choice to our production manager Hannah.? When we? applied the paint, you did not like the color you? gave us? so my manager helped you by painting a number of different color? swaths on your home as you were still deciding which color to use.In regard to the professionalism of the painter, while I would agree there were? areas where paint drippings were found, they were easily cleaned upIt is also unfortunate that there were gusts of wind that day which resulted in the overspray.? ? I would respectfully disagree to the characterization that the paint was carelessly slopped on; Further,? It is customary to spray soffits and gutters.As you know, we have had an insurance adjuster at your home and given the age of your roof (years)? It is the belief of the adjuster who is highly experienced in these matters, that the shingles impacted by the overspray, which is a small percentage of the entire roof, can be matched and replaced ? The Insurance Company gave you? a settlement to replace the shingles that were impacted by the overspray, but you refused, insisting on replacing the entire roof.? The Insurance company responded by going back to your home to get a sample of? a shingle to send to an independent lab to see if the shingles can be matched or not, and we are currently waiting on those results ?

Hello [redacted] ? We gave Ms [redacted] an extra $off and final touch ups? She was fine with the touch ups and additional discount and paid us the remaining balance in person? So in my mind this is resolved.? Thanks Regis ? ?

We do not accept the previous option? I will be adding additional information shortly, as the professionals examining our damage will be soon giving us more explanation why this is not a realistic option? Thank you

Dear Mr [redacted] ,I am sorry to hear that you still believe there is one coat of paint on your home.? I know we had our manager visit your job during production? and we discussed that the reason there was one coat at that time was that the painters were not finished with your job.? This is the first that we hear that you are not satisfied with the final product.? Our production manager will be calling you shortly? to set up a time to inspect the final work with you.? ? If you have other touch-ups that need to be addressed , please bring them up at the time of inspection.Thank you? ?

Our manager visited your location twice to inspect during the job to review your concerns. See attached inspection reports. All looked good . You were not available when the job was complete so we emailed you for payment When we asked for payment you did not raise any issues and you said that you would be sending us a check, which you did. To us this suggested you were satisfied with the jobSee attached email. We then get a message from the Revdex.com stating you are not happy. You did not have the courtesy to let us know you had issues after the fact of paying usWhen we saw your complaint we immediately called you where you refused to allow us to inspect the job with you.

I took my motorhome t* *** *** *** to fix a power steering noiseWe got the motorhome back with a new pump that still had the same power steering noise*** said it was the nature of the beast and said there was nothing they could do about itWe asked for it to be fixed or return our moneyThey refusedI told them I would take it to an independent shop and get a diagnosis on the issueI told them that if they found the ps unit to be bad that *** would fix itIf the independent shop comes to the conclusion that the pump is ok, I would walk awayThey didn't want to do that eitherWe paid a lot of money to get the ps fixedI have further info from independent shops and invoices on the issueThey have lied and are doing there best not to assume the responsibility for miss diagnosing an issue, claiming to have fixed itWhich they didn't and still charging for itWe just want a ps that doesn't make noise, which they were supposed to fix with the new ps pumpIf it didn't