CCNow, Inc.

I find this resolution satisfactory and acknowledge receipt of payment from CCNow in full.First of all I'd like to thank Revdex.com and especially the person who is handling our case-Jesi ***We would have hardly achieved this resolution without their help.CCNow are definitely not fraud, they are rather experiencing problems after change of disbursement bankI would be happy to continue our business with CCNow, and my advice to them is to pay more attention to client correspondence, because lack of this only aggravate existing problems.Sincerely:H ***

An ACH direct deposit was initiated to you for final payment on Feb 3, It may take up to three business days to be received (Feb8th), each receiving bank is different and may process incoming ACH credits (most banks within buysiness days)Other payments from this batch file have been
received today by other clientsPlease contact us if it is not received in your bank account at the end of business day tomorrow (Feb 8, 2017)We have attached a screenshot of the ACH transaction details from our banking partner confirming payment was initiated and has not bounced back to us as rejected

Initial Business Response /* (1000, 5, 2015/10/29) */
Dear Mr***,
We are sorry to hear about your recent experience
From our records, it looks like the first time you contacted CCNow directly was on Friday, October 23rd (the same day as the Revdex.com complaint was filed)
The product was
also delivered on that date (DHL tracking information ***)
We do see there was a shipping charge, but could find no information about a promised shipping date from the supplierIf you can provide us the name of the rude agent you spoke with at our supplier, we will be happy to escalate as this is not something that we tolerate
We have issued a full refund of $back to your Visa accountIt should be processed within business days (depending upon your bank)
Again, we are sorry for your recent experienceIf you decide to use CCNow in the future, please contact us directly with any concerns first and we will ensure that your concerns are remedied
Thank you

I am rejecting this response because:I have been trying
to contact CCNOW a lot of times, almost everyday for the last two monthsI didn't receive any response on my messages.for two months I didn't know where actually my money goneNot shown in my CCNOW dashboard, not in my bank accountThat caused much frustration when even ccnow didn't bother to reply anything

Please see wire confirmation which is attachedWe are in the process of sending paymentsObviously payment was delayed for multiple reasons but it is proceeding now Thanks, -Matt

We have cancelled the missing payment from May in your account and will be generating a new payment for the next payment date (to be transmitted on or after July due to holidays in the United States and/or Iceland)

As per our emails from last week:The reason the last payments failed is because the address you supplied was not sufficient to send a payment any longer due to changing regulationsOur banks would not send further payments to you until you updated the address listed to a real oneHaving a real mailing address is a requirement for a wire transfer.The address you provided in the account beneficiary wire instructions was:** *** *** ***
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*** ***Obviously, this is not a complete address (no street information)We set a "payment failure" notice on your account as well as sent an email, informing you there was an issue with payment, and that no further payments could be issued to you until this information was updatedThis notice was set on Dec at 04:GMT, and was present on the home screen every time you log in to the accountYou logged into the account times between Dec21st and January 25th, but did not update the payment information until January 25th at 12:GMT (meaning this alert was ignored times)After you updated the payment information, our system generated a payment on the next scheduled payment date (Feb1st 2017)All you had to do was update the information to your valid mailing address to get your funds released, we are not holding it nor are we scammersOn January 25th, you entered this third party's payment information, with which we do not have any relationship, thus it is required to receive the due-diligence documentation, resulting in the latest delay for the Feb1st payment.New regulations went in effect for many banking institutions over the few months and this isn't something we have control overEach client situation is differentThe other complaints you are speaking about more have to do with violations of the Client Agreement rather than payment issues for the most part, but we cannot discuss other client's situations with outside parties for privacy concerns.We did inform you of this issue on Dec 21st via email and system message, and the system message upon logging into our system was ignored by you for over a monthWe are sorry if this message was not made clear enoughWhy did you have an incomplete address listed in your payment details in the first place? However, at this point this does not matterYou have now entered a complete address and we are again able to make payments again to you.Please note that a payment for EUROs (equivalent of $USD) was transferred to your account on Friday 2/10/(Wells Fargo Reference # ***)It may take 3-business days to be reflected on your statement (depending upon your bank's relationship with Wells Fargo's correspondent bank network)

The amount owed for the payment was refunded back to the customer on June 26, effectively bringing the account balance to near Any remaining payments will resume once the Rolling Reserve is fulfilled as per the CCNow Client Agreement

Here is the email ccnow claimed they never recieved below. *** Sent 10/11/(days ago) To: support Show details Please show proof that all my orders where processed from different Ip address? All of my orders where process from different IP's in GA. all different IPs. http://www.soundclick.com/bands/default.cfm?bandID=781367 this is the link to my music page All music is property of myself, *** ***. The charge back was a simple miscommunication over a download link that malfunctioned. My account balance is money I earned legitimately, please release itif your fraud investigation is really a cover up for the fact that your are attempting to screw me out of my weekly payment, then please state thatI’s very funny that the charge back was over a week ago and now your claiming that a report has come in abruptlyits funny that this report came in the same day that my payment is a week late. CC Now Inc, is scam organization that is full of crap. If funds are not released within hoursIll be contacting the Revdex.com, the AG's office in the state of Minnesota The Secretary of State of Minnesota Regards, *** *** CCNOW stated in their initial response that I never responded to their emailThe email above proves that I responded to their email on Oct 11th 2016. And proves that they are liars! Please Provide a Company Policy or federal mandate that states CCnow Inchas the right to hold my money days. Please provide proof that you contacted my customers, I’ve spoken with several thru email that stated that received no correspondence from CCnow Inc, Neither thru email or phone Please provide proof that I payed myself from my own personal location and proof all my ips are the same Please explain how one chargeback for $that was initiated by PayPal constitutes holding my payment of over $for plus days. If my account has been involved in fraud and that’s why my payment is being delayed then please explain why my payment has been consistently late since may of 2016. I will be reporting ccnow to the Minnesota AG’s office and the Federal Trade commission unless I receive monies owed to me promptly, January 11, is not soon enough for me I am rejecting this response because:

Dear Madam or Sir,

since you are not responding, we are trying to contact you using all possible ways. The problem is the following. You indicated at the website that made a wire transfer of USD 1800 already on the 16th of December. Until now the money did arrive to our account. How and when will you fix this?

Kind regards,
you unhappy customer

This payment was finalized and should have been received by nowAttached is a copy of the wire transfer receipt from the transmitting bank

There was a manual payment, and it was actually sent on July 13th for the paymemo dated July 1stPlease see attachment for payment confirmation

A new wire transfer was sent to Mr. [redacted] on April 5 for 1791.37 Euro based on a phone conversation in March. We have been in contact via email, and Mr. [redacted] confirmed receipt of this wire transfer in an email dated April 13. We no longer offer SEPA credit as a payment option, but wire...

transfers in Euro currency can be completed. The remaining funds of the account balance were requested as a wire transfer for April 18 (after bank holidays in Iceland) in the amount of 735.07 EURO. We are currently awaiting confirmation/further details on this wire transfer from our bank and headquarters office in Iceland, and will provide it to Mr. [redacted] as soon as information is available on the latest wire transfer.

I am rejecting this response because:
  Hello CCNOW Support,   You only response now with reply to Revdex.com all the time you NEVER response you scammers.   First you denied the transfer to [redacted] bank account (owner of HKYIHE), then we email why etc you never response.   Suddnly you say maybe the bank details are incorrect ... how can the bank details are incorrect when ALL THE TIME the payment was good in hong kong and always come there???   SInce you NEVER pay out since MANY months I asked a PARTNER to accept the money transfer and his name is [redacted] he has his own company in The Netherlands to collect money for me for 10% of the amount.   He has NO relationship with my company, but since you have an ICELAND bank account in EUROPE I send you a partner of mine in THE NETHERLANDS from europe to accept the transfer.   Since he is no business for HKYIHE we cant send you the owner papers.   So please tell us how to proceed???   - Why you need documents for [redacted]? (you already have this for YEARS since we are client for CCNOW and all the time we get the money in hong kong - Why you need owner papers for [redacted]? (you already have this sinds the beginning)   You are ALL scammers and thinking about reasons for not paying me!!!   I would like to aks you to send the money to my PRIVATE bank account to [redacted].   PLEASE SEND MY MONEY TO MY PRIVATE BANK ACCOUNT [redacted]:   Account Number/[redacted] Beneficiary Name5  [redacted] Beneficiary Address3  [redacted],HUNAN,CHINA Beneficiary Bank6 SWIFT Code  [redacted] City  CHANGSHA Location  CHINA   Its MY money and I have right to get MY MONEY!!!

As Mr. [redacted] indicated in his response, he entered the incorrect Routing/ABA number in the payment information. These funds were rejected by his bank and we received them back from the bank today. We will submit another ACH today (2/8/17) to the updated info in his file. The funds should post within 1-3 business days (standard ACH delivery time), depending upon the bank. We still ask that Mr. [redacted] abide by section 5.K. of the Client Agreement and at least update information regarding his complaints in the multiple other venues where he has posted regarding his issue. We now consider the matter closed, however if there is an issue with this latest ACH transfer, please contact us.

I am rejecting this response because:
this is unacceptable. You owe us around USD 26,000 and only sending USD 4,000 after 4 months? What about rest of the payment which is around USD 22,000? What about the email responses to the hundreds of emails?

We have received the inquiry and have an investigation open with our head office in Iceland (Snorrason Holdings EHF) which is responsible for payments to non-US clients such as yourself. The payment mentioned in the complain was requested to be paid on Jan. 4th and we have an open request for a...

trace of this payment from Arion Bank in Iceland. In regards to reserves, these were released back to your CCNow account balance on  March 16 and we will attempt to pay them and the remainder of the account balance on our next payment date of March 22. We will forward the correspondance from our bank in regards to the Jan 4th payment as soon as it is received. We have also escalated this situation with the parent company and have requested an immediate investigation into the missing wire transfer from January. As of today, we do not have a further update on the status of this wire, but will respond once more information is available.

I am rejecting this response because:
never mind about the 4th Jan payment, but my previous payment on 1st March, after 2 weeks, it was reversed back to you again.I received this message:Hello,Due to an issue with our bank, we are forced to cancel this payment. It will be re-issued on the next available payment cycle. Please verify all payment details are correct (such as if the account number is in IBAN format if that is required for your country). If all payment details are correct, no further action is required. We apologize for the inconvenience.Regards,-CCNow Risk Management I have couple of questions:1, You have been using this "an issue with our bank", since Sep 2016, so before you wired out my payment on 1st March, you would not know this? And you still wired it out and charged me 15$?2, There's nothing wrong with my payment details, I have been using it since 2013. Why you ask me to confirm again? Confirm what?3, When you will eventually give me my money back without any excuse anymore? Reply my answer and successfully give me my money back please.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I am rejecting this response because: Once I receive the payment ill delete all the post about the company and close the case with the Revdex.com. Waiting on the transmission. as of today there is nothing!! You say 1-3 days from yesterday. I'm waiting!!