CCP Solutions

As a customer they sold me in a payment plan per copy that they said would save me money. Instead it’s increased my copying and printing costs by 25%. They are also unresponsive and unscrupulous. They destroyed my carpeting in the office when they installed the machine, promised to pay to replace it, then disappeared when it came time to pay. I have not had a return call or email from them since early last fall (9 months).

Review: CCP Solutions hired SmartMarketing Communications, LLC to design e-blasts once a month for their company. We had a good relationship for the first four months starting in March , 2013. They paid their invoices through July , 2013. They continued working with us in August, September and October of 2013 and requested we continue designing and sending out e-blasts to a provided e-mail list, but refuse to pay for the work we did.Desired Settlement: CCP Solutions owes SmartMarketing Communications, LLC $1,200 for work completed on their behalf.

Business

Response:

CCP Solutions hired Smartmarketing for specific marketing purposes starting in March 2013. They did a very nice job for us. They are correct in the position they have taken. We had no intention of not paying them for their services as we paid on time the 1st 4 months.

At end of summer 2013 we closed on a new and improved headquarters on Long Island. The move, after a 40 year history in Brooklyn, NY was chaotic for several months. We clearly lost track of the obligation to Smartmarketing.

I first connected directly with this obligation upon viewing an email sent to my VP of sales on 1/**/14.

On 1/**/14 we informed Smartmarketing our office manager will confirm and send a check out by weeks end.

On 1/**/14 we received notice of this filing at the Revdex.com. Simultaneously we issued check #[redacted] on 1/**/14 to Smartmarketing for payment in full.

This check was received and signed for on 1/**/14.

Please let me know if I can be of further assistance.

Business

Response:

My apology for the delay.

Please note the check has been cashed by smart marketing on 1/**/14.

Please let me know if I can be of further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,