CCS Medical Reviews (17)
As so many others have said CCS Medical has NO customer service.
Concurrent problem is that Medicare no longer pays for expensive test strips if you have the Dexcom G6; theoretically, with a decent supply company, you should not need them. CCS Medical KNOWS that a) you have no test strips and they still refuse to supply your sensors and b) your pancreas does not produce any insulin. Hence, you have absolutely NO IDEA what your blood sugar is. Can I eat something? Can I go bicycling? Can I go to sleep? I guess I'll just shoot up and wait for an insulin reaction and hope I can reverse it in a timely fashion without ruining my brain. If my glucose is 450, guess I'll have to keep shooting up and waiting, not eat anything. Exercise out of question.
What the hell is ccs doing. Do they make more money not giving out the prescribed and Medicare supported insulin supplies. Probably going bankrupt!
They seem to be totally incompetent.
Couldn't agree more. Have made 8 phone calls in the past 4 weeks trying to get a prescription for Dexcom sensors filled. Out of the 8 calls, 5 have been disconnected after waiting an average of 40 minutes each. The other three said they had all needed information from the Dr.'s office and supplies would be sent . Last call ( #9) was today. We'll see what happens this time but I'm not hopeful.
I am writing to let you know that the CCS Medical Team succeeded in getting me my Dexcom G6 when nobody else seemed able to make it happen. In fact, I worked almost 7 months with representatives of Walgreens and had all but given up as they could never get the insurance to approve the device. Only after calling Dexcom in San Diego and CCS’ involvement (starting in early March) did things change. In just a few weeks time, CCS succeeded in delivering this amazing device to my home.
CCS Medical kept me informed, proved highly responsive to my inquiries, and delivered the product in a timely manner. I had the Dexcom G6 attached and reporting results shortly after the package was delivered yesterday afternoon.
I can see how the data is going to help me and my Doctor to make decisions that will improve the quality of my life and reduce the frequency of Glucose highs and lows. I cannot begin to assign a value to Your services but I will tell you that I am a Customer for Life! As far as I’m concerned, all of you “walk on water.” Thank you for your time, patience, and professional execution of services on my behalf. I am MOST GRATEFUL.
Jan – I received insulin pump from CCS I did not receive a bill and contacted them in May and was informed the insurance company had paid in full Approximately every months from January I received insulin supplies and paid consistently promptly my $to $copay July - received bill from CCS for pump ($1600) and supplies ($1290) that were received in May I immediately called CCS and was informed that insurance left that balance on the pump received in January and did not pay anything for May supplies I immediately called BlueCross BlueShield of California who stated that they had paid on the pump (my share was $1100) but that BCBS never received a bill for the May suppliesBCBS requested a new itemized bill from CCS despite being beyond the allotted year claim time frameI reported this to CCS CCS did not provide this I immediately began making payments to CCS for $per month since I knew I should have a bill of $plus $to $
Worst company ever, worst customer services. I have been trying to get my insulin pump supplies for almost two months I even received a voice mail from them letting me know that my supplies were ready to go and that I needed to call them so they could ship them. That was a month and half ago and still no pump supplies. Today I put on my last POD which means in three days I have no way to use my insulin pump. Obviously Charlie who works in the Humana department of CCS is not a Type 1 diabetic and does not understand the importance of insulin pump supplies because, after telling me that they are still waiting on the doctors order (which the doctor has sent over three times to two different fax number 1-800-804-5240 and 1-877-448-1710) they apparently still have not received. I explained to Charlie for the 10th time in two weeks that I am almost out of pump supplies and that as of today I put on my last POD and have three days left her response was "sorry, is there anything else I can help you with" I ended up hanging up on her before I said something that would cause me never to get supplies. It seems to be a small department when calling over there because I always seem to get Charlie when I call. I asked her with her knowing that I am in desperate need of the supplies (I even had her put the pump supplies and the LIbre supplies on separate orders because she said it was the Libre sensors holding up the order over a week ago) why she would not call me or reach out. she said "they have to many patients to reach out" (probably not for too long with this customer service) This is the worst company ever and I am not sure why Humana signed up with them and force us to use them. If there is ANY other company you can use I would suggest you use them and stay as far away from this one as you can get. These are the most incompetent people I have ever come across and I will be cross posting this review everywhere I can. I also will be calling Humana and filing a complaint with them as well. I suggest anyone else having trouble with them that have Humana and is being forced to use them to do the same. If this sight would let me give them no stars I would. When calling in today Charlie informed me for the first time in two months that they now need the work order for the POD's (I specifically asked her a month ago if she needed the work order for the POD's and she said no, that is why we put them on separated orders so the PODS would not be held up). I am very frustrated as well as worried that in three days I will be without insulin.
for a company that deals with something as important as medical supplies, specifically diabetic insulin pump supplies, they are very unprofessional and fail to do follow through on what they say. I have contacted this company several times recently trying to renew my prescription. the first time they sent my request to the wrong doctor, even thought the reason I called was to give them the new drs info and asked that they be contacted to renew supplies, the second time I contacted them I pleaded that they help me complete this reorder, they insisted that I needed to contact the dr. myself, and I was given a fax number to help expedite my order, two weeks later, I still have no supplies. Frustration does not begin to express my feelings. They should no longer be in business!!!
CCS Medical has been a pain to deal with from the very start! I'm diabetic and use an insulin pump. Originally, I went straight through the pump maker - Medtronic to order supplies. Then, Humana decides to "improve" things and contracts with CCS for pump supplies. It took half a dozen phone calls just to set up my first order of supplies. Very frustrating. Most recently, I had the pleasure of purchasing a new insulin pump through them after my old one quit working. I was given misinformation about my what my insurance plan covered, they billed incorrect amounts to Humana and me. I've been given the run around about exactly how and when I would receive credits for returning my old pump. No one will call me back and give me a straight answer!!
would like to compliment an associate in your billing department. Her name is Jackie ext was [redacted]. I had the ever so frustrating experience of asking several other employees a question and my call kept getting transfered to the next employee. By the time it got to Jackie in billing it was more frustrating because I was trying to order supplies and did not have a billing issue. Jackie was wonderful. She handled my call with the most professionalism, gave me her call back number in case we got disconnected. stayed on the line until the correct person who could solve my problems was found. This is an employee that I would hire. Her customer service skills far exceeded what I expected. She is an asset to your company. As for the rest of your staff. They could use some training.
This is a terrible company. They have failed to have one order sent correctly out of three orders. They have charged me twice for something they sent once and will not fix the problem. Stay away from this company.
Some how, I got on this company's call list. I don need diabetic supplies, but they call me several times a week about my diabetic supplies. I have repeatedly aske them not to call me, to take my name off their list, etc. Any time I have tried to find out how I got on their list, they hang up. I consider it harassment at this point. This has gone on for months, and they won't stop.