CCTVWholesalers.com

Many thanks for calling, as we were unaware of the complaint.Contrary to the complainant's claims of purchasing the equipment during July of 2014, please kindly note that the purchase was in fact made over a year earlier on 1-16-13, as evidenced by CCTVwholesalers invoice number 60840.  The...

complainant then separately contracted with a company named Sure Shot Video to install the purchased equipment.  Sometime during the summer of 2015, the complainant contacted a separate 3rd party installation company named eSouth Technologies, as she was experiencing difficulties with one of her cameras.  eSouth assessed the situation and advised the complainant that the camera failed due to Sure Shot Video improperly weatherproofing their connectors while installing the camera back in 2013, which eventually caused a short-circuit and camera failure.Contrary to the complainant's claims of our promising to provide her with a new camera to replace her damaged camera, it was in fact explained, on multiple occasions, why our company would NOT provide her with a replacement camera.  (1)  The camera failed well after the warranty period.  (2)  The camera failure did NOT involve a manufacturer's defect.  Even in her Revdex.com complaint the complainant stated that Sure Shot Video's poor installation caused the camera to fail.Contrary to the complainant's claims that CCTVwholesalers contracted with Sure Shot to install the complainant's equipment, please again note that the complainant contracted directly with Sure Shot Video to install the equipment that she purchased from CCTVwholesalers.  The complainant is well aware of this fact, as she paid Sure Shot Video separately for their services.Again, thanks for bringing this matter to our attention.  As our company is not at fault for the complainant's troubles, we have no intention of supplying her with a replacement camera.  Please kindly advise should you have any other questions.

Review: CCTVWholesalers warranty: Unless specifically specified, all equipment is warranted against manufacturing defects. Length of warranty varies depending upon make and model. All product warranty lengths are stated on product sheets, our catalog, and on our Internet catalog. Defects caused by misuse, abuse, negligence, accidents, modifications, tampering, and unauthorized repairs are not covered by warranty. Within the warranty period, CCTVwholesalers.com, will at its discretion repair or replace the product(s) without charge.My DVR comes with a 2 year warranty; a 6 year warranty covers the hard drive. It failed 3 times in the first 414 days. A cooling fan broke, the store tech disconnected the fan & told me to use the unit w/o a fan because it was only needed to cool the unit in extreme conditions like use in a hot building in the desert. The unit stopped recording soon after. I returned it and the same tech replaced the hard drive & fan under warranty. On 6/12/14 a neighbor saw a burglary suspect run past my cameras. No footage- the same error message as before stated that the DVR was unable to record. A voice mail for service on 6/12/14 wasn't returned. I went to the store on 6/13/14, the same tech confirmed it stopped recording but offered no reason why. I demanded a replacement; 3 failures under 2 years=lemon. He refused. I used adult language to express my displeasure in a calm & forceful way and demanded the owner. [redacted] was evasive. He blamed me for keeping the unit in a ventilated media cabinet creating excessive heat. I noted that his tech said it was fine- he denied that his company made such a statement. He told me to send the unit back to the manufacturer at my own cost. I quoted his warranty & he said it only covers what CCTV manufactures. As an attorney, I told him the warranty does not exclude my DVR and I noted the 2 previous warranty repairs; he said they were a courtesy to me and not a warranty obligation. Demand letters are met with refusal to honor the warranty.Desired Settlement: I want a replacement DVR and hard drive. They must be new, have the same or higher capability as the defective unit, and must be covered under a full warranty which was a material condition of the sales contact we entered into.

Business

Response:

Hello,

Please find below a copy of a response letter I sent our client on June 20, 2014. The gist of the matter is that although our client is well aware that his AverMedia DVR is warrantied through the manufacturer (AverMedia), he simply refuses to contact AverMedia regarding his concerns. Contrary to his claims of my being evasive during his recent visit to our office, the fact remains that I spent a great deal of time with him and even plugged his DVR into a showroom monitor so that he may better show me what he thought was wrong. However, as the DVR performed flawlessly and without defect, we could not see anything wrong with his system. Once again, and as we have done in the past, we expressed our concern that the cabinet housing his DVR (plus other heat-creating electronics as he described to us) was causing his DVR to overheat and shut down. Contrary to the client's claims, we have never had the opportunity to approve of his cabinet as none of our staff have ever been to our client's house to even make such a determination.

Concerning the 6 year manufacturing warranty on the hard drive, please kindly note that we only mention a 2 year manufacturer's warranty. While the manufacturer may in fact warranty their drives for longer, we do not make any such claims to our clients. Concerning this matter, I suggest that the client contact the hard drive manufacturer to determine exactly how long the drive is warrantied for.

As the client is well aware, as CCTVwholesalers is NOT the manufacturer of his DVR, we are NOT authorized to issue a replacement unit. He has had AverMedia's contact information since purchasing the DVR. AverMedia is a very reputable company that eagerly supports the products they manufacture. If he want's their help, all he need do is contact them.

[redacted] COPY OF LETTER [redacted]

Review: Cameras were purchased from cctv wholesalers.com, on 7/22/2014 the wire behind the dvr had to be repaired and I was charged $40.00 for someone to come out to do the repair then on 8/8/2014 the dvr had to be replaced because there was a defect with the equipment,then on 5/29/2015 spoke to [redacted] about one of the camera had video loss and at that time he stated there may be a wire loose but after checking the equipment that seem to not be the issue.[redacted] told me that the cameras were warranted and could be replaced if I wanted to come by and pick one up, but I had vehicle issue at the time and that is quite a distance. On 6/9/2015 spoke to [redacted] again and at that time ask if someone could come out and check the equipment, I told him that it was Sure Shot that had installed the cameras and at that time he said that they do not deal with that company because there were a lot of complaints from customers about this company and for me to call E-South technology. Two guys came out on 7/6/2015 from E-South Technology and told me at that time that the cameras were installed improperly and that there was water damage. I was charged $100.00 for this service. After speaking to [redacted] on several occasions trying to just get the camera replaced he stated that he could not because it was not warranted from water damaged after he spoke to the guys from E South Technology which was caused by Sure Shot incorrect installation of the equipment. [redacted] stated to me that I should go after Sure Shot but I don't think this is something I have to do since they were contracted by his companyDesired Settlement: Would like to have the camera replaced without having to pay more money as stated by [redacted].

Business

Response:

Many thanks for calling, as we were unaware of the complaint.Contrary to the complainant's claims of purchasing the equipment during July of 2014, please kindly note that the purchase was in fact made over a year earlier on 1-16-13, as evidenced by CCTVwholesalers invoice number 60840. The complainant then separately contracted with a company named Sure Shot Video to install the purchased equipment. Sometime during the summer of 2015, the complainant contacted a separate 3rd party installation company named eSouth Technologies, as she was experiencing difficulties with one of her cameras. eSouth assessed the situation and advised the complainant that the camera failed due to Sure Shot Video improperly weatherproofing their connectors while installing the camera back in 2013, which eventually caused a short-circuit and camera failure.Contrary to the complainant's claims of our promising to provide her with a new camera to replace her damaged camera, it was in fact explained, on multiple occasions, why our company would NOT provide her with a replacement camera. (1) The camera failed well after the warranty period. (2) The camera failure did NOT involve a manufacturer's defect. Even in her Revdex.com complaint the complainant stated that Sure Shot Video's poor installation caused the camera to fail.Contrary to the complainant's claims that CCTVwholesalers contracted with Sure Shot to install the complainant's equipment, please again note that the complainant contracted directly with Sure Shot Video to install the equipment that she purchased from CCTVwholesalers. The complainant is well aware of this fact, as she paid Sure Shot Video separately for their services.Again, thanks for bringing this matter to our attention. As our company is not at fault for the complainant's troubles, we have no intention of supplying her with a replacement camera. Please kindly advise should you have any other questions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

In my response to the CCTV Wholesalers, the equipment was in fact purchased on January 16, 2013 not July 2014. The statement regarding me contacting a third party vendor is false, because it was CCTV staff that advised me to contact both Sure Shot and E-South when there were issues . I am extremely disheartened to know that a company of their status would not own up to their mistakes. Each time that I have contacted the staff at CCTV, I was cordial and ultimately courteous in trying to have this matter resolved with the camera. In all, this matter should be handled in a more professional manner. Documentation will be faxed.

Review: In May of 2008, I spent over $2,400 for a DVR surveillance system with this company. The system would often behave erratically, shutting down frequently and was generally unstable, not unlike a windows based computer from the late 1990's. I've had to bring it in several times for service. In May 2013 the hard drive failed. I brought it in, generally dissatisfied with how unreliable the system was. [redacted], the owner of the company, assured me that it was a quality DVR and that I should go ahead and get the hard drive replaced. I also had issues with poor picture quality, and he convinced me to upgrade the cameras. I spent $100 for the hard drive and an additional $125 in labor for this. I spent an additional $479.90 for the cameras. Unfortunately, I do not have the receipts for the times I had paid for service on the unit between 2008 and 2012. I can tell you I have receipts which total $3055.33 including tax for all of the above referenced items and services.I have several issues with this company, one being the horrendous customer service. Phone calls and emails go unreturned and when this is mentioned to [redacted], he claims emails have been returned and says he doesn't know why I don't get them. I do not have an email problem with anyone else. He refuses to produce any correspondence he claims to have made with me. The last straw happened in the past 2 weeks. I dropped off the DVR again, after only 4 months since the hard drive was replaced, because it was unstable yet again. I told his employee, [redacted], that I expected better customer service this time and that I expected to be contacted regarding the status of the repair. Once again, two weeks of emails went unreturned. Finally, I spoke with [redacted], who said I needed new RAM. The conversation became heated. He said he is "tired of my attitude" and claims I was hostile to his employee. This is an exaggeration- I was merely placing emphasis on the importance of making this right. [redacted] then fired me as a customer.Desired Settlement: He said he was "tired of my attitude," to pick up my broken DVR and "let someone else fix it." After spending well over $3,000, I'd like, at a minimum, to receive the $225 I recently spent on the hard drive replacement. I was ready to purchase another DVR elsewhere and [redacted] convinced me to repair this one again. Considering the poor customer service (the chronic lack of communication) and the fact that the machine only worked for 4 months prior to breaking again, I think this is only fair.

Business

Response:

Hello,

The client did purchase a video surveillance system from us in 2008. According to our records, in 2013, five years after his date of purchase, our client's DVR (recorder) experienced a hardware failure. We replaced his hard drive and cleaned out his DVR, as our techs found large deposits of dust settled within the client's computer. Our client did also purchase some new cameras in 2013, which featured a much higher TV lines of resolution rating and in fact afforded him a better picture than the original cameras he purchased. On May 17th, 2013, in response to our client's concerns regarding picture quality, I personally called him via phone and took remote desktop control of his DVR system, which allowed me to view his cameras via the Internet. Observing his picture resolution, I explained that the reason why he was not seeing a "perfect picture" was because he was stretching a 640x480 analog picture to 1024x768 pixels, which was what he had his computer monitor set to at the time. Please note that picture stretching/pixelation happens to any and all analog CCTV cameras, regardless of the make or model, when displayed on an HD monitor at full screen. After I explained this to our client, he advised that he understood and was very pleased with the picture quality.

Last week, our client again had the occasion to bring his DVR in for servicing. This time, we found that the computer's RAM had failed. Frankly, given the amount of dust we have observed built up in his PC in the past (which lends to component overheating and potential failure issues) and knowledge that his system endured an electrical spike on June 24th, 2009, during a strong thunderstorm around his house, his computer continuing to function for so long may easily serve as a testament of how well we built it back in 2008. That said, given the age of his PC, we had to special order replacement RAM and have it shipped to us. Yesterday, with the replacement RAM in hand, we were able to get started on the repairs to the PC.

Please kindly note that the above mentioned repairs made to our client's computer took place 4 years AFTER his warranty expired.

According to our records, our staff has responded to EVERY KNOWN message and support ticket request made by our client. However, for unknown reasons, our client advises that he has not been receiving emails from us. Yesterday, our client called and was very irate and confrontational on the phone. As he has in the past, he claimed that our staff had not been replying to him. He declared that he had no faith in our abilities, and that his computer would probably be in our shop within another four months. In response to this, I suggested to our client that perhaps it may be best that he pickup his computer and bring it elsewhere for repair. After he became even more confrontational, I insisted that he pick up his computer and bring it elsewhere for repair. All things considered, I am pleased that he decided to do so and believe it was for the best.

For years now, virtually all of our tech support representatives have complained to me about this particular client's unreasonable and confrontational behavior. Please note that I did NOT fire him as a client. However, I did kindly advise him that his hostile attitude was not appreciated, and warned him that I do not expect my employees to subject themselves to such behavior in the future. Should our client wish to see proof of our replies, including time and date stamps, I suggest that he log into our support site (where he created his support tickets) and review his client ticket history, which has always been available to him.

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9698841, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

There are several statements made by Mr. [redacted] that are untrue:

They have responded only to initial ticket inquiries. When I've responded to their responses, I've gotten nothing. I thought that maybe this was due to the fact that I was replying to the emails and not responding within the ticket system. I brought this up to Mr. [redacted] in the past, and he stated it didn't matter- they should be getting them regardless. I have records of all the correspondence in which they have not responded.

I had every reason to be short with [redacted]. He did fire me as a client. He stated it as such: "He declared that he had no faith in our abilities, and that his computer would probably be in our shop within another four months. In response to this, I suggested to our client that perhaps it may be best that he pickup his computer and bring it elsewhere for repair. After he became even more confrontational, I insisted that he pick up his computer and bring it elsewhere for repair. All things considered, I am pleased that he decided to do so and believe it was for the best." As you can see, he is twisting the truth. He says he's pleased I decided to do so, but in reality I had no choice in the matter. He insisted I do so. He fired me as a client and refused to fix my system just 4 months after I paid to have it repaired and upgraded my cameras. My "unreasonable and confrontational behavior" is merely exasperation with chronically miserable customer service.

I had them replace the hard drive 4 months ago, only after [redacted], in a very imperious and condescending tone, coaxed me into staying with the system and repairing it. 4 months ago, when I questioned the stability of this expensive system and whether I should spend more money on it, he was raving about how great the system is, and that I should get it repaired. I even installed an extra fan at [redacted]'s suggestion to keep the system cooler. Now that it keeps breaking down he's talking about how it's old. If it's old he should not have convinced me to pay to replace the hard drive in May. As far as dust is concerned, there was no more dust than normal. True, I live in a 19th century house that gets dustier than new houses do but I cleaned the DVR regularly just as I do my iMac. My iMac desktop sits near the DVR and I've had no problems since I bought the iMac in 2009.

I am so sickened by the abysmal treatment I've gotten from this company considering I've spent over $3,000 cumulatively. I have no recourse- I'm stuck with an expensive system that does not work because he refuses to fix it. I've already had to pay more money elsewhere for a new DVR to keep my property secure, as I think it would have been foolish to attempt to get anyone else to repair this jalopy of a computer. I was manipulated into spending money on a dying system that was never consistently stable, and all the while received terrible customer service. The fact that the warranty is expired is irrelevant. Since he HAS fired me as a client, and refuses to repair the system, I will not consider the complaint resolved until I receive a check for $250 that I paid for the new hard drive.

Business

Response:

We have in fact promptly and professionally responded to our client via phone, fax and email, concerning all known past and recent tech support requests. His system is old and out of warranty. The out of warranty repairs we previously made were at his request. We were not condescending or pushy, as he claims. Our helping him inexpensively fix his recorder rather than paying a much larger amount to purchase a new recorder should serve as a testament to our professional character.

The hard drive that we replaced some months ago is not related to the issues that he appears to be having now. After client advised that he no longer has faith in our company, I recommended that he pick up his recorder and have someone else service it for him. After he then became highly irate and threatening towards me, I advised that we would not preform any work on his recorder and that he would need to pick it up from our office. I made it very clear to him that although we were now declining to repair his recorder, that he was NOT fired as a client, provided that he maintain a reasonable conduct when interacting with our staff.

Again, the hard drive that we installed into his recorder is NOT the source of his current issue. The hard drive that we previously installed into his recorder is non returnable. Our company is not at fault for his current predicament, nor have our staff members acted unprofessionally towards him. Considering this, our company respectfully declines the client's request for a refund.

I appreciate your kind consideration in this matter. Please kindly feel free to contact me regarding any further questions, comments or suggestions you may have in regards to this matter.

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9698841, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

These claims are outright lies. I have records of all correspondence that has never received a reply. In fact, I received some test emails from this company, after my complaint was filed, in an obvious attempt to troubleshoot their email system. I was fired as a client, plain and simple. I was misled and coerced into repairing this system. Mr [redacted] stated, "You have a great system. Sure, it's got some age but there's no reason not to repair it." The fact that it isn't under warranty is irrelevant. What he did was unethical. Again, I must state that my frustration expressed regarding the situation was completely appropriate for the situation. Anyone would react to this terrible treatment in this way. Instead of making it right for the customer, he chose to be obstinate.

I also believe it should not have taken Mr. [redacted] several weeks to reply to this complaint, which I believe is in violation of the Revdex.com standards. It is a testament to his apathy toward his customers. If he refuses to refund me for the repairs he convinced me to pay for, I would like this complaint to go on record as unresolved.

Business

Response:

Hello,

It is regrettable that I did not know about the response until yesterday, but was pleased to immediately respond within minutes of it being called to my attention.

Client has access to our online tech support ticket system, as do I. Reviewing his history, I am experiencing difficulties finding instances whereby we actually failed to contact him within a reasonable amount of time. Perhaps it would be helpful if he were to provide us with the ticket number(s) that he is referring to.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9698841, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Mr. [redacted] states "It is regrettable that I did not know about the response until yesterday, but was pleased to immediately respond within minutes of it being called to my attention." This is "regrettable" and it is exactly the way Mr. [redacted] conducts his business. He waited 40 days to respond to the complaint. This is unacceptable. The consumer is given 10 days to respond to a resolution, and if there is no response, the issue is considered to be resolved. The 40 days it took to reply is a testament to the negative business practices here and by no means should this business continue to get an A+ rating for this documented lack of attention.

I have each help ticket that was not responded to in a timely manner. Most were not responded to at all. Every email and responses are attached in a PDF file. I would like to elaborate on each, and they will speak for themselves as you read them below in chronological order.

Help ticket # [redacted]:

My reply to [redacted] was on 5/6/13, the same day I received the initial reply to my help ticket. 5 days later, I inquired again, and received no response. I resent the same message 7 days after that, still with no response. It was not until I called the business and left several messages that I got a human on the phone to tell me to bring the system in. That is a total of 12 days of no responses from this alleged "help ticket system."

Help ticket # [redacted]

Here you can see that [redacted], [redacted], asked for my number to contact me. I replied with my number approximately one hour later. I received no phone call for 4 days, then send another reply to the help ticket. In this message can be seen one of the numerous complaints I've had with this business. I got no response.

Help ticket # [redacted]

Here you can see an inquiry as to whether or not anyone was getting my messages. [redacted] replies a few hours later that he hasn't been getting them, but someone else might be. He asks for a time to contact me the next day and I reply that he can call anytime. I get no phone call.

Help ticket # [redacted]

[redacted] admits that no one responded to my help ticket. I reply with exasperation regarding the consistently poor customer service. I get no reply. It is not until I go through the labyrinthine process of finding a human in their phone system that I get [redacted] on the phone. This is when he states that all help tickets have been responded to.

Note on 9/10 and 9/11, after the initial Revdex.com complaint was filed, I begin to get test emails from the company. Therefore, it is apparent that Mr. [redacted] knows there is a problem with his "help ticket system."

Please find email correspondence in attached PDF file.

Respectfully,

Business

Response:

Hello,

I did respond to the initial complaint soon after receiving it. As stated in my previous response, I responded to the clients reply within minutes of being made aware of it.

Regarding Help ticket # [redacted]:

Client created ticket - 05 May 2013 12:45 PM (A Sunday, while we were closed)

CCTV tech replied - 06 May 2013 09:35 AM (when our offices reopened for business)

Client replied to ticket - 17 May 2013 11:39 AM, claiming not to have received a reply. I personally called the client within minutes of receiving his complaint, advised him that we did in fact reply to his ticket, and proceed to once again help him. Their was nothing defective, and the client just needed tech support. Free of charge, our techs also assisted him with his Internet router, which he did not purchase from our company.

Regarding Help ticket # [redacted]:

Client created ticket - 15 Aug 2013 06:13 PM (after business hours)

CCTV tech responded - 16 Aug 2013 10:33 AM. Their was no further reply from the client.

Regarding Help ticket # [redacted]:

Client created ticket - 20 Aug 2013 02:09 PM

Tech Replied - 20 Aug 2013 05:12 PM., whereby our tech requests the clients phone number in effort to better assist the client. The client never replies.

Regarding Help ticket # [redacted]:

Client created - 28 Aug 2013 11:48 PM, advising that he had not received any communications from our office regarding the DVR he brought in for diagnostics.

I personally responded - 29 Aug 2013 07:14 PM, writing "[redacted] here. I was reviewing today's

tickets and found that yours was not responded to by our tech support

department. While we are currently closed, I will check with our techs

in the morning and see if they somehow overlooked your ticket. I will

also check on the status of your DVR as well." At the time, we were closed and I was not able to check with our tech staff. The following day, I learned that one of our techs called the client via phone, but apparently did not update the ticket. Their was no further response from the client on this ticket.

In the past, and on many occasions, the client did claim that we were not responding to him. To this end, we did send him multiple test emails. During the 10 years we have been using our highly proven ticket support system, never have we experienced issues communicating with our clients. Nevertheless, we gave this client the benefit of the doubt, and tested our system anyway. Never did we find anything wrong with our ticket system, and we continue to use the same system today.

During business hours, the client was very welcome to contact us via phone for assistance. He even had access to my cell phone number.

Again, I cannot find any fault on the behalf of my company. My researching the above mentioned tickets reaffirms that our staff replied to each ticket within a very reasonable amount of time. Our ticket system date and time stamps all received and sent emailed correspondence. As we are not our client's Internet service provider, I do not understand how he may wish to hold us responsible for issues he may be experiencing with his personal email.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9698841, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Mr. [redacted] glosses over the fact that he neglected to respond, for 40 days, to the rejection of the resolution.

His claims are simply untrue. The email records that I attached speak for themselves. In all these instances where Mr. [redacted] claims I did not respond, you can see where I did. There have been no communication issues with my personal email or internet whatsoever.

Business

Response:

We responded to the initial complaint within hours of receiving it. I responded to the all other replies within hours of of becoming aware of them. Again, and regrettably, I did not become aware of the client's first rejection reply until weeks after he submitted it.

I understand that the client has emails that he claims to have sent to us. I also know that we IN FACT did not receive these mystery emails, as they do not appear in our ticket system with a time and a date stamp. Perhaps the client did not actually sent his drafts, as he thinks he may have. This all stands as a moot point, as the client could easily contact us via phone, including my own private cell phone number that I gave him in effort to better assist him.

We have worked on his out of warranty computer/DVR free of charge. We have cleared computer viruses off of his computer, free of charge, which we were not responsible for. We have helped him with his Internet router, which he did not purchase from us.

We repaired his DVR, for a very reasonable price. The issues he is experiencing now is NOT related to what we repaired in the past. The hard drive, and cost of the previous work we preformed on his computer is non-returnable.

The client has NOT been fired, and is welcome to communicate with our staff provided that he does so in a reasonable and non-confrontational manner. We have not wronged the client, and do not plan on issuing any type of credit to his account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9698841, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

As someone who has never found it necessary to file a Revdex.com complaint against any company before, I'm a reasonable person with whom to do business. Yet, I find Mr. [redacted]'s repeated denials to be unbelievably insulting. Just because he says he didn't fire me as a client doesn't make it true. The facts remain. The attached emails are time-stamped and marked as sent. They are not drafts. I have called the company and have gotten the same rotten customer service that I've gotten through the emails. He can keep saying he didn't fire me as a client. This does not change the facts. After he insisted he would never service that continually breaking-down DVR again, I purchased another one with another company. I have absolutely no interest in doing any more business with him. If he feels it necessary to leave the issue unresolved, I stand firm in my complaint. While his stance about warranty is correct, he has participated in unethical business practices by being misleading, and his company, in no way, shape or form, deserves an A+ Revdex.com rating. This is in addition to the poor customer service I received. We are going around in circles here and all of this has been previously documented.