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C.D. Kaller

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[redacted] did call the emergency line that Saturday evening at approx7:pmI was not able to answer the emergency line which was being forwarded to MY cell at the time, because I was at the hospitalWhen I seen the missed calls, I immediately looked out the window and noticed there was NO RAIN & NO HEAVY WINDS, therefore they WERE NOT LEAKING and no rain was forecastedThis call did not fit our protocol for an emergency! However, I did make [redacted] aware of their concern at approx8:30pm that same day! [redacted] DID respond to [redacted] on Sunday morning and stated we would be there Monday morningWe went out on Monday and our tech was told by the homeowner not to go on the roof, they were concerned about the temperature and his boots leaving marks on their shinglesWe scheduled to go back the following morningThe repair was completedThere was no lack of communication on our endThey attempted to call [redacted] first, since he was on an airplane at the time he could not answer his cellIt was close to 8:00PM Saturday evening before the office was notified, we cannot put anyone on a roof in the darkAs I stated previously, we were there Monday, we were turned away, we went back on TuesdayWe apologize for the inconvenience however we do not consider this to be incompetence, this was a small oversight that was rectified in a few short timeframe

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