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CD One Price Cleaners - Deerfield

190 Waukegan Rd, Deerfield, Illinois, United States, 60015-5655

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Reviews Dry Cleaners CD One Price Cleaners - Deerfield

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Yesterday I took in 12 button up shirts, 2 jackets, 2 polos and 2 shorts. I gave a 25% off coupon.
After I got to my car I realized the coupon was applied to 1 of the 3 receipts I was given. Tickets ***.
I went back in and asked why the coupon was only applied to one of these tickets, I was told because I had 3 orders it could only be applied to 1 order. I said, “I only had 1 order, you guys broke them into 3 tickets and then applied it to one of them.” I said, “2 of these tickets are for just laundered shirts and then dry-cleaning items were moved to a separate ticket.” Mary said, we can only put 10 shirts on one ticket then we have to put the rest on other tickets. So you have 3 orders.” I explained that your internal system is one thing, but breaking up the order then only allowing one of these parts to have a coupon applied is deceptive. I pointed out that its impossible to use this coupon fully if the amount of cloths on the ticket is restricted to a single ticket and the coupon can only be used on one ticket- then the coupon can never be fully realized.
She said she would talk to her manager. So I came back in today to pick up the cloths and she said she talked to her manager and that coupons can only be used once and theres nothing she can do. And she kept trying to condescend (as she had become quite rude when confronted with my issue) and said, “Sir I don’t have to explain to you why this is the way it is. I’m doing you a favor.” Then I was dumbfounded how she was talking this way considering what was happening. I said, yes you keep explaining to me (as she did the night before on the computer screen,) exactly what your so-called rules are that are actually undermining the coupon. I said that’s dishonest. She said “I know, that’s what they want us to do.” Then she realized she was admitting to what she was doing, and backtracked and said, “I mean I don’t know. But that’s what we have to do.”
She said her name was Mary. When I asked what the general manager of the entire stores name is she also said Mary. I said okay, what’s her last name (cause I don’t want to end up on the phone with the same girl, she said, Sir I don’t have to provide that to you. I said what’s your last name then, she said I don’t have to tell you.
How are customers supposed to use coupons when these kinds of shenanigans are going on with no oversight?

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Address: 190 Waukegan Rd, Deerfield, Illinois, United States, 60015-5655

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