CD One Price Cleaners-Dwnr Gr

Initial Business Response / [redacted] (1000, 5, 2014/05/30) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: ***@cdoneprice.com Mr [redacted] brought back two garments to the store, one that had a damaged zipper and one where the drawstring was missingMr*** stated that the zipper was damaged by the Downers Grove CD One Price Cleaners store and the drawstring was also lost during the process of cleaning at the Downers Grove locationWith due respect for the customer's words, the store manager took the garment with the damaged zipper to a tailor to have it replacedMeanwhile, we also went to at least retail stores [redacted] and***-***) to see if we could get a replacement for the missing drawstringTo our disappointment, we were unable to buy a drawstring similar to the drawstring Mr [redacted] wanted replacedDuring this time (between the trips that Mr [redacted] made to our store), we tried to reach Mr [redacted] but was unable toAt this time, we have the zip replaced and the garment is ready for pick upWe have contacted Mr [redacted] and informed him that the garment is ready for pick-upWe have also processed a credit of $to his account to compensate Mr [redacted] for his lost time and the cost of the drawstringWe apologized to Mr [redacted] for the inconvenience caused and he was graceful to accept our apologyWe thank Mr [redacted] for being a valuable customer Regards, [redacted] Franchisee