Initial Business Response / [redacted] (1000, 7, 2014/07/16) */ Due to communication issue, we do not explain to this customer our policy and call him right the way We paid him $on 7/to close this case Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not cashed the check and notified the business I expect to be reimbursed for my travel and time spent throughout this ordeal Business explained that it takes one week to resolve such casesIn my case it took two weeks When I asked to be reimbursed for driving to business total times and 1+ hr in time, I was told this was not an option and store owner refused to come out to talk even after I had requested (multiple times in a week span) that he or the person in charge call me, which they never did Final Business Response / [redacted] (4000, 11, 2014/07/25) */ You can come to pick up second check in the amount of $Next Tuesday 7/29/
Initial Business Response / [redacted] (1000, 5, 2015/02/26) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sbcglobal.net Hi [redacted] My name is [redacted] ***, the owner of CD one price cleaners at Glen EllynPlease bring shirt back, so I can take a lookPlease call XXX-XXX-XXXX to tell me when yo can come Thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It won't replace all of the articles but it does finally show goodwill Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/02/20) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sbcglobal.net Hi Mr [redacted] , It maybe misunderstanding between you and our staff Please bring your Jacket back, so we can fix for you Sorry for your incontinence [redacted] (owner of CD one price cleaners at Glen Ellyn)
To whom it may concern: We understand that there was confusion the day Ms*** came to pick up, she was told that it could have probably been given out to another customer, but never wasA mix up of tickets is all that happenedWe apologize for the confusion, it being one of our busy
pidays she was told we would give her a call once the clothes were locatedMs*** counted everything before she left, all the other tickets were verified and she left with pieces and one ticket missing. There weren't six items missing like she thought, the items she was missing were five pair of pants. The garments in the missing ticket were returned to Ms*** on December 2, 2015. Wilma *** Store manager
In an effort to resolve this, I will make a goodwill offer to reimburse Ms*** for what she feels is missing Using the International Fabric Institute's guide for fair value, and based on the age of the garments as supplied by Ms***, fair value for these garments is $370, below is the breakdown how old cost percent compensation
Jacket years $ 40% $ year $ 60% $ year $ 60% $Skirt year $ 30% $ Year $ 60% $Dress Year $ 60% $Total $
Regards,
Steve ***
Owner
In an effort to resolve this, I will make a goodwill offer to reimburse Ms. [redacted] for what she feels is missing. Using the International Fabric Institute's guide for fair value, and based on the age of the garments as supplied by Ms. [redacted], fair value for these garments is $370, below is the breakdown. how old cost percent compensation Jacket 2 years $150 40% $60 1 year $80 60% $48 1 year $200 60% $120 Skirt 2 year $75 30% $22 1 Year $50 60% $30 Dress 1 Year $150 60% $90 Total $370 Regards,Steve [redacted]Owner
To whom it may concern: We understand that there was confusion the...
day Ms. [redacted] came to pick up, she was told that it could have probably been given out to another customer, but never was. A mix up of tickets is all that happened. We apologize for the confusion, it being one of our busy pick-up days she was told we would give her a call once the clothes were located. Ms. [redacted] counted everything before she left, all the other tickets were verified and she left with 50 pieces and one ticket missing. There weren't six items missing like she thought, the items she was missing were five pair of pants. The garments in the missing ticket were returned to Ms. [redacted] on December 2, 2015.
Wilma [redacted] Store manager
Initial Business Response /* (1000, 5, 2015/02/26) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@sbcglobal.net
Hi [redacted]
My name is [redacted], the owner of CD one price cleaners at Glen Ellyn. Please bring shirt back, so I can take a look. Please...
call XXX-XXX-XXXX to tell me when yo can come
Thanks
Initial Business Response /* (1000, 7, 2014/07/16) */
Due to communication issue, we do not explain to this customer our policy and call him right the way.
We paid him $70 on 7/15 to close this case.
Initial Consumer Rebuttal /* (3000, 9, 2014/07/16) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
I have not cashed the check and notified the business I expect to be reimbursed for my travel and time spent throughout this ordeal.
Business explained that it takes one week to resolve such cases. In my case it took two weeks.
When I asked to be reimbursed for driving to business 4 total times and 1+ hr in time, I was told this was not an option and store owner refused to come out to talk even after I had requested (multiple times in a 2 week span) that he or the person in charge call me, which they never did.
Final Business Response /* (4000, 11, 2014/07/25) */
You can come to pick up second check in the amount of $54.77. Next Tuesday 7/29/2014
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It won't replace all of the articles but it does finally show goodwill.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/02/20) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@sbcglobal.net
Hi Mr. [redacted],
It maybe misunderstanding between you and our staff
Please bring your Jacket back, so we can fix for you.
Sorry...
for your incontinence.
[redacted] (owner of CD one price cleaners at Glen Ellyn)
Initial Business Response / [redacted] (1000, 7, 2014/07/16) */ Due to communication issue, we do not explain to this customer our policy and call him right the way We paid him $on 7/to close this case Initial Consumer Rebuttal / [redacted] (3000, 9, 2014/07/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not cashed the check and notified the business I expect to be reimbursed for my travel and time spent throughout this ordeal Business explained that it takes one week to resolve such casesIn my case it took two weeks When I asked to be reimbursed for driving to business total times and 1+ hr in time, I was told this was not an option and store owner refused to come out to talk even after I had requested (multiple times in a week span) that he or the person in charge call me, which they never did Final Business Response / [redacted] (4000, 11, 2014/07/25) */ You can come to pick up second check in the amount of $Next Tuesday 7/29/
Initial Business Response / [redacted] (1000, 5, 2015/02/26) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sbcglobal.net Hi [redacted] My name is [redacted] ***, the owner of CD one price cleaners at Glen EllynPlease bring shirt back, so I can take a lookPlease call XXX-XXX-XXXX to tell me when yo can come Thanks
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It won't replace all of the articles but it does finally show goodwill Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/02/20) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sbcglobal.net Hi Mr [redacted] , It maybe misunderstanding between you and our staff Please bring your Jacket back, so we can fix for you Sorry for your incontinence [redacted] (owner of CD one price cleaners at Glen Ellyn)
To whom it may concern: We understand that there was confusion the day Ms*** came to pick up, she was told that it could have probably been given out to another customer, but never wasA mix up of tickets is all that happenedWe apologize for the confusion, it being one of our busy
pidays she was told we would give her a call once the clothes were locatedMs*** counted everything before she left, all the other tickets were verified and she left with pieces and one ticket missing. There weren't six items missing like she thought, the items she was missing were five pair of pants. The garments in the missing ticket were returned to Ms*** on December 2, 2015. Wilma *** Store manager
In an effort to resolve this, I will make a goodwill offer to reimburse Ms*** for what she feels is missing Using the International Fabric Institute's guide for fair value, and based on the age of the garments as supplied by Ms***, fair value for these garments is $370, below is the breakdown how old cost percent compensation
Jacket years $ 40% $ year $ 60% $ year $ 60% $Skirt year $ 30% $ Year $ 60% $Dress Year $ 60% $Total $
Regards,
Steve ***
Owner
In an effort to resolve this, I will make a goodwill offer to reimburse Ms. [redacted] for what she feels is missing. Using the International Fabric Institute's guide for fair value, and based on the age of the garments as supplied by Ms. [redacted], fair value for these garments is $370, below is the breakdown. how old cost percent compensation Jacket 2 years $150 40% $60 1 year $80 60% $48 1 year $200 60% $120 Skirt 2 year $75 30% $22 1 Year $50 60% $30 Dress 1 Year $150 60% $90 Total $370 Regards,Steve [redacted]Owner
To whom it may concern: We understand that there was confusion the...
day Ms. [redacted] came to pick up, she was told that it could have probably been given out to another customer, but never was. A mix up of tickets is all that happened. We apologize for the confusion, it being one of our busy pick-up days she was told we would give her a call once the clothes were located. Ms. [redacted] counted everything before she left, all the other tickets were verified and she left with 50 pieces and one ticket missing. There weren't six items missing like she thought, the items she was missing were five pair of pants. The garments in the missing ticket were returned to Ms. [redacted] on December 2, 2015.
Wilma [redacted] Store manager
Initial Business Response /* (1000, 5, 2015/02/26) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@sbcglobal.net
Hi [redacted]
My name is [redacted], the owner of CD one price cleaners at Glen Ellyn. Please bring shirt back, so I can take a look. Please...
call XXX-XXX-XXXX to tell me when yo can come
Thanks
Initial Business Response /* (1000, 7, 2014/07/16) */
Due to communication issue, we do not explain to this customer our policy and call him right the way.
We paid him $70 on 7/15 to close this case.
Initial Consumer Rebuttal /* (3000, 9, 2014/07/16) */
(The consumer indicated...
he/she DID NOT accept the response from the business.)
I have not cashed the check and notified the business I expect to be reimbursed for my travel and time spent throughout this ordeal.
Business explained that it takes one week to resolve such cases. In my case it took two weeks.
When I asked to be reimbursed for driving to business 4 total times and 1+ hr in time, I was told this was not an option and store owner refused to come out to talk even after I had requested (multiple times in a 2 week span) that he or the person in charge call me, which they never did.
Final Business Response /* (4000, 11, 2014/07/25) */
You can come to pick up second check in the amount of $54.77. Next Tuesday 7/29/2014
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. It won't replace all of the articles but it does finally show goodwill.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/02/20) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@sbcglobal.net
Hi Mr. [redacted],
It maybe misunderstanding between you and our staff
Please bring your Jacket back, so we can fix for you.
Sorry...
for your incontinence.
[redacted] (owner of CD one price cleaners at Glen Ellyn)