CD One Price Cleaners-Libertyville Reviews (4)
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CD One Price Cleaners-Libertyville Rating
Address: 153 N Milwaukee Ave, Libertyville, Illinois, United States, 60048-2233
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Good Morning [redacted] , Steve asked me to respond to the complaint regarding [redacted] the customer from the Libertyville location, complaint number [redacted] I spoke to the owner of the Libertyville store and he called [redacted] yesterday and spoke with himMr [redacted] stated to the owner that he filed the Revdex.com complaint before he last spoke with the owner and he was fine with the final resolutionThe owner replaced all the buttons and returned the buttons that were removed from the tuxedo to Mr [redacted] and issued him a check to cover the cost to move any buttons if he was not happy with the placementThank you for your time concerning this matterRegards, JMichael [redacted] Growth Initiatives Manager
Around January 5, 2019, I had brought several dress shirts and dress slacks in for dry cleaning/clean and press as I normally do about every month. As per the company's policy, I dropped off my items prior to 10 am CST and expected to pick them up, same day, after 5 pm CST. When arriving at 5 pm CST to pick up my clothes, the store could not recover 1 pair of grey dress slacks and 1 black dress shirt. They gave me a receipt and told me they would call me back shortly with an update after reviewing their records to see what happened and trying to locate my personal items. This continued for a month where I was notified on February 5, 2019 that they found my missing items. I went into the store on February 16, 2019 to collect my items and noticed there was a straight line cut through the left arm of my black dress shirt that was not there at the time of drop off. In speaking to the store personal, the shift was not taken into my possession and the manager was supposed to come to take a look at it. I have been promised resolution was to be provided by 2/27/19 and have not received any further communications. I expect full replacement cost reimbursement for the damage the business did to my personal items. If this cannot be resolved through this additional escalation, it will be taken to small claims court.
To Whom It May Concern:
We gave Ms. Merrill *** order of 1 shirt and 1 pant to another customer by mistake. We apologized for this mistake and asked her to give us some time to look for her order. We went through our computer system, reviewed video footage and did an inventory but we couldn’t find her order.
Then on 2/2/18, Ms. told us that the shirt and pant lost were both bought from ***; were approximately 1 year old; and cost $150 and $200 respectively. It was also agreed that we would resolve this issue by 2/6/19. On 2/5/19, the customer who got Ms *** order by mistake returned the garments to the store and we immediately contacted Ms. to let her know that she could pick up her order. As a courtesy and for the inconvenience caused we gave a $20 credit on Ms. account.
Ms. came to the store on 2/16/19 to pick up her clothes and then complained that we had ripped her shirt at the left elbow and that we have to pay her the full price of $150 for the shirt. It was clear that the shirt was showing signs of normal wear and tear at the cuffs, collar and elbow and was more than a year old but she insisted that the rip at the elbow was caused by us and that she would accept nothing less than the $150 replacement cost.
At this point we contacted the *** and spoke with Mr. Zach ***, Assistant Manager who looked up the shirt in their computer system and told us the shirt was at least 4 years old and that the same shirt brand new would cost $79.99
We shared this information with Ms. and let her know that The Fair Claims Guide used by the Dry Cleaning Industry values a shirt in excellent condition that is more than 25 months old at 20% of cost or $16. Since the shirt was over 4 years old, we would pay her $18 ($16 value plus cleaning charge) and also give a credit of $10 on her account. Including the initial $20 in account credit, we were essentially offering her $48 ($18 value plus $30 credit) for a shirt that cost $79.99 brand new or 60% of price versus 20% recommended by the Fair Claim Guide.
She has now told us that she has filed a complaint with Revdex.com and has threatened that she will only withdraw the complaint if we pay her $79.99. Also, that if we don’t pay her she will take us to Small Claims Court.
We feel we have tried to be fair and respectful to her despite her misstating the price and age of the garment. We have attached pictures of the shirt and also the note of the Assistant Manager of *** for your review.
We are glad to provide any other information that you may need. Thank you for your fair review of this matter.
Regards,
Vik ***
Franchisee
Complaint: ***
I am rejecting this response because:
The businesses response is not fair or reasonable as it relates to their negligence and following destruction of personal property. The business has now made accusations that there was intentional misstatement of the age and cost of the shirt that they destroyed. They are asking for proof and recollection of age of clothing which is unreasonable, especially for something that has been owned by myself for some time. Additionally, they are quoting current replacement cost by the store for the item, not original cost. It should be noticed that the business took my personal property offsite, to the store (as admitted in their email correspondence) without my permission. There was no agreement for them to utilize my personal property in this manner. The business is also looking to offer a fraction of the cost to me to replace the item based on their own industries fabricated and non-creditable guide for what they feel items should be valued at. While not necessarily the actual cost of the item, I have agreed to settle for their quoted replacement cost of $79.99, which is not inclusive of tax or alterations. This is only fair as the shirt was damaged and ruined by them and their practices, not as a cause of normal wear and tear. I was more than patient with them while they reviewed, researched and attempted to recover my items over a month's time. The business never once told me that they had given my clothing to another customer, was trying to recover from a customer or otherwise. They continued to keep me uninformed, provided deadlines for resolutions that lapsed with no information and are now providing a less than acceptable resolution. I do feel that my offer to settle is more than fair and do feel compelled to escalated to the hands of the court if an amicable resolution cannot be provided through these means. I am exhausting all other paths of recourse prior.
Sincerely,
Merrill
Good Morning ***, Steve asked me to respond to the complaint regarding *** *** the customer from the Libertyville location, complaint number ***I spoke to the owner of the Libertyville store and he called *** *** yesterday and spoke with himMr*** stated to the owner that he
filed the Revdex.com complaint before he last spoke with the owner and he was fine with the final resolutionThe owner replaced all the buttons and returned the buttons that were removed from the tuxedo to Mr*** and issued him a check to cover the cost to move any buttons if he was not happy with the placementThank you for your time concerning this matterRegards, JMichael *** Growth Initiatives Manager
Good Morning [redacted], Steve asked me to respond to the complaint regarding [redacted] the customer from the Libertyville location, complaint number [redacted]. I spoke to...
the owner of the Libertyville store and he called [redacted] yesterday and spoke with him. Mr. [redacted] stated to the owner that he filed the Revdex.com complaint before he last spoke with the owner and he was fine with the final resolution. The owner replaced all the buttons and returned the buttons that were removed from the tuxedo to Mr. [redacted] and issued him a check to cover the cost to move any buttons if he was not happy with the placement. Thank you for your time concerning this matter. Regards, J. Michael [redacted] Growth Initiatives Manager