I have been a customer of CD One Price Cleaners for several years. I loved them until today and now they have lost a customer for life. I wear a suit every week day and have for many years. The convenience of same day service and great prices is what attracted me to CD One Price and kept me as a customer. I go there once a week and picked up my dry cleaning yesterday. When I went to put on a shirt this morning, it was heavily starched. I never starch my shirts. I verified my receipt said Starch: None. I stopped by the Lombard location this morning to get a refund and my shirts cleaned again. They offered to clean my shirts or a refund but not both. No consideration of my time in having to make a second trip to drop off in the same week and a separate trip to pick up in the same week. Then she even said she would have to examine the shirts to make sure they were actually starched. I have been wearing dress shirts for over 10 years; I think I can tell the difference. I told her that if she wouldn't assist me that they would lose a customer. She said she could not give me both requests. I told her that they would then lose a customer that spends about $130 a month over $5 in shirts. She didn't respond and I walked out. It wasn't as though I brought in a stained shirt and they couldn't clean it. They starched a shirt that was not supposed to be starched. The blame is all on them.
I have been a customer of CD One Price Cleaners for several years. I loved them until today and now they have lost a customer for life. I wear a suit every week day and have for many years. The convenience of same day service and great prices is what attracted me to CD One Price and kept me as a customer. I go there once a week and picked up my dry cleaning yesterday. When I went to put on a shirt this morning, it was heavily starched. I never starch my shirts. I verified my receipt said Starch: None. I stopped by the Lombard location this morning to get a refund and my shirts cleaned again. They offered to clean my shirts or a refund but not both. No consideration of my time in having to make a second trip to drop off in the same week and a separate trip to pick up in the same week. Then she even said she would have to examine the shirts to make sure they were actually starched. I have been wearing dress shirts for over 10 years; I think I can tell the difference. I told her that if she wouldn't assist me that they would lose a customer. She said she could not give me both requests. I told her that they would then lose a customer that spends about $130 a month over $5 in shirts. She didn't respond and I walked out. It wasn't as though I brought in a stained shirt and they couldn't clean it. They starched a shirt that was not supposed to be starched. The blame is all on them.