CD Universe

The products and prices are competitive but shipping and customer service is less than ratedI received duplicate shipments of the same DVDs (total) and received no explanation, no credit for returning them (the shipping) but my credit card was refundedI didn't call because of my schedule and living in Hawaii (they are on the East Coast)Without any contact or apology or credit for returns that are NOT MY FAULT I'm going to stop buying from CD Universe

We apologize for any misunderstanding
Please note shipping methods are for delivery onlyThere is always a processing time for all orders. You must add the process time plus your shipping
method to estimate the delivery date. This information is provided when you are selecting your shipping method in the checkout process. Here is an example of how it reads:
Item Availability (- days) + Ship Method = Estimated Delivery Date
Based on item availability and required processing time, your order will ship as soon as Friday, May 30, When your order will arrive depends on the shipping method you choose
All orders are shipped from Wallingford, Connecticut USA
Additional Options:
Ship Together
This option reduces the number of shipments and caps your shipping charge for this order
Ship as Available
This option ships items as soon as available and you will be charged shipping for each shipment
Please be aware that by selecting this option, you are accepting that all shipments on this order will be charged individually
Shipping methods should only be counted from the time the order has been shipped and not from the time the order has been placed
When choosing the "ship together" option if any item becomes on backorder you are allowing us to wait a few days to gather the backorder before we can ship what we have available. This option will save you shipping and handling charges. If one does not wish to wait for any potential backorders, we recommend choosing the option "ship as available"However with this option shipping and handling charges will apply to each shipment sent.
We also do not stock product at our location as is why there is a processing periodAlthough our suppliers do their best to have availability and supply with goods, there is always a possibility that they may run out of items unexpectantly.
This order was shipped on Friday the 16thWith next day service the order would arrived on Monday the 19th. Unfortunately *** does not deliver on weekendsBusiness days only. Here is a link with our policy explaining all our shipping methods:
***
I hope this information was helpful

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Review: Purchased downloaded albums and songs, due to a computer problem I had my music files wipped out. I called and asked if I could re-download them, they replied no, but I could re-purchase the items I already paid for. After doing some research I found there small written disclaimer that said you can only download 2 times, after buying the rights to download they refused to help me. I don't understand how they can sell copies, then put a limit on it? If I purchased the albums there would be no limit to it. They do not clearly explain this before deciding if you want to purchase or download. I spoke with the supervisor [redacted] on 6/17/2013 which was very rude and said I would have to pay for the items I already purchased.That make no sense to me, sounds like poor customer service, and more like they care more about the almighty dollar more than there customers.

Order_Number: several orders downl

Desired Settlement: DesiredSettlementID: Replacement

I asked if they could allow me to redownload the songs and albums already purchased, so I could install in my music player and burn a copy so this would never happened again, one time to help a customer. They said I would have to rebuy the songs and albums, I've never met a more greedy co. before in my life and I'm a business owner myself, I always put the customers first. That's how you stay in business.

Business

Response:

Consumer Response /* (-5, 8, 2013/07/05) */

Consumer indicated they have not heard from the company

Business Response /* (1000, 11, 2013/07/19) */

When purchasing downloads you have 90 days from the date of purchase to download. We also allow up to 2 download attempts for each file. Once that expires the download will no longer be available. We highly recommend backing up of the files to protect them from any unfortunate events with a computer. We cannot replace any files if downloads have been lost or deleted. This information can be found on our policy page link below:

http://www.cduniverse.com/help/help.asp?page=mp3_faq&style=all

Consumer Response /* (3000, 13, 2013/07/23) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Review: Dear Revdex.com:I am a regular customer of CD Universe, having ordered a variety of Adult DVD's and Music CD's from them in the past. Today, however, I wish to complain because of a problem I encountered with my most recent order (Order ID: [redacted]). I ordered a total of 11 DVD's on Tuesday, May 13, of this year and, unlike any previous order, I paid for the ordered items to be sent to me bia Next Day ([redacted]). I was informed by the online ordering serviced that my expected ship date was Wednesday, May 14, of this year. Having heard nothing of my order, I contacted the company's customer service number (###-###-####) and spoke to a customer service representative who indicated that the Next Day ([redacted]) shipping that I paid $26.85 for DID NOT include order processing time and that once the order we filled, it would be shipped out Next Day ([redacted]). She further informed me that one of the DVD's ordered was on Back-Order and that she COULD NOT ship the order until 3 more days to allow for the Back-Ordered item to come in. When ordering the DVD's online, they all showed to be in-stock and available for delivery and NONE were Back-Ordered. I requested the order be shipped today, as is. The representative advised me that I would incur an additional shipping charge to ship the Back-Ordered item separately as I requested the ship together all the items ordered (which I thought were all in-stock and available for shipping).Desired Settlement: I feel that CD Universe should make it extremely clear that fact that paying for Next Day ([redacted]) does not mean that any items ordered will ship the following day, as they would from any other and every other company I've ordered from. To offer Next Day ([redacted]) shipping, for which customers must pay a premium price for, when what is paid for is NOT Next Day Service is not fair and it is not right. The shipping cost should be assumed by the company if they cannot provide the service as advertised.

Business

Response:

We apologize for any misunderstanding.

Please note shipping methods are for delivery only. There is always a processing time for all orders. You must add the process time plus your shipping method to estimate the delivery date. This information is provided when you are selecting your shipping method in the checkout process. Here is an example of how it reads: