We are writing to confirm your recent letter in which you expressed a grievance regarding the above referenced policyWe are currently reviewing this matter and gathering appropriate informationAs soon as this process is complete, we will correspond with you againThank you for bringing your
concerns to our attention.If you have any questions, please call Client Service Center at the number above, Monday through Friday from 8:AM to 5:PM Central TimeSincerely,
Client Services
This serves to respond to your letter dated December 11, with respect to the above referenced matter
'Arial Narrow", sans-serif'>Our records indicate that *** *** was issued whole Life insurance policies with Bankers Conseco LifePolicy *** was issued with an effective date of March 1, for a face amount of $Policy *** was issued with an effective date of September 1, for a face amount of $This coverage is Whole Life Insurance and premiums are payable to age This policy is non-participatingThe fact that there was more premium paid for the coverage has no bearing on the face amount of the death benefit that was dueIt is correct that the premium paid on this life insurance coverage exceeds the policy face amountWhile we can empathize with your concern in this matter, life insurance is not the same as a savings account wherein all deposits accrue to the sole benefit of one individualRather, the benefits derived from life insurance are in inverse proportion to one's longevityPremiums are used to pay the claims for all insured's, whether coverage has been in force for one month, one year, five years etceteraPlease be assured that we pay many such claimsWhile it is impossible to predict the actual time of death for anyindividual, we do know that some people will pass away before premiums exceed the death benefitConversely, we are likewise aware that some will pay more in premium than their beneficiary will receiveSuch is the nature of life insurance specifically and of all insurance in generalFurther, please consider that unlike other insurance, a payment of some value was assured under this policy; whether in the form of the death benefit when the Insured passed away, or the cash surrender value if coverage terminated during the insured's lifetimeTerm life insurance contracts, on the other hand, only pay a benefitif death occurs within a defined period, which typically ends well before age Automobile and homeowner insurance only become payable in response to a covered lossIn both of these scenarios, there is no assured "return" on one's premiumsOnce again, I can certainly understand your concern but the benefit paid to Ms*** as the beneficiary in the amount of $1546,and $representing the proceeds of the policies is correctThere are no additional benefits dueI hope that this explanation is helpful to you in understanding how we considered this claimShould you have any questions please contact me at 215-928-***Sincerely,
*** *** FLMI, ACS
Manager, Life Claims Department%
Keeping policy information secure and private is one of our top prioritiesIn compliance with state and federal privacy laws, we are required to restrict access
to policy information to the owner of the policyWe are allowed to disclose information only as authorized in writing by the policy owner, or as otherwise permitted by lawBecause we have not received written authorization from the policy owner to disclose information to you, we cannot provide you any information on the policyThus, your request for information will be addressed directly with the policy ownerIf you have any questions, please call the Client Service Center at the number above, Monday through Friday from 8:AM to 5:PM Central TimeSincerely, Client Services
'>This letter is in response to your correspondence dated and received August 27, 2014, concerning the above-referenced ID NumberThank you for allowing us the opportunity to address this matter,
We have responded directly Mr*** regarding his concerns
We want to assure you of our continued commitment to provide the best possible customer serviceIf you have any questions, or if we may be of further assistance, you may contact me directly by calling (317) 817-*** or by fax by dialing (317) 817-
Sincerely,
*** ** *** Consumer Relations
We are writing to confirm your recent letter in which you expressed a grievance regarding the above referenced policyWe are currently reviewing this matter and gathering appropriate informationAs soon as this process is complete, we will correspond with you againThank you for bringing your
concerns to our attention.If you have any questions, please call Client Service Center at the number above, Monday through Friday from 8:AM to 5:PM Central TimeSincerely,
Client Services
This serves to respond to your letter dated December 11, with respect to the above referenced matter
'Arial Narrow", sans-serif'>Our records indicate that *** *** was issued whole Life insurance policies with Bankers Conseco LifePolicy *** was issued with an effective date of March 1, for a face amount of $Policy *** was issued with an effective date of September 1, for a face amount of $This coverage is Whole Life Insurance and premiums are payable to age This policy is non-participatingThe fact that there was more premium paid for the coverage has no bearing on the face amount of the death benefit that was dueIt is correct that the premium paid on this life insurance coverage exceeds the policy face amountWhile we can empathize with your concern in this matter, life insurance is not the same as a savings account wherein all deposits accrue to the sole benefit of one individualRather, the benefits derived from life insurance are in inverse proportion to one's longevityPremiums are used to pay the claims for all insured's, whether coverage has been in force for one month, one year, five years etceteraPlease be assured that we pay many such claimsWhile it is impossible to predict the actual time of death for anyindividual, we do know that some people will pass away before premiums exceed the death benefitConversely, we are likewise aware that some will pay more in premium than their beneficiary will receiveSuch is the nature of life insurance specifically and of all insurance in generalFurther, please consider that unlike other insurance, a payment of some value was assured under this policy; whether in the form of the death benefit when the Insured passed away, or the cash surrender value if coverage terminated during the insured's lifetimeTerm life insurance contracts, on the other hand, only pay a benefitif death occurs within a defined period, which typically ends well before age Automobile and homeowner insurance only become payable in response to a covered lossIn both of these scenarios, there is no assured "return" on one's premiumsOnce again, I can certainly understand your concern but the benefit paid to Ms*** as the beneficiary in the amount of $1546,and $representing the proceeds of the policies is correctThere are no additional benefits dueI hope that this explanation is helpful to you in understanding how we considered this claimShould you have any questions please contact me at 215-928-***Sincerely,
*** *** FLMI, ACS
Manager, Life Claims Department%
Keeping policy information secure and private is one of our top prioritiesIn compliance with state and federal privacy laws, we are required to restrict access
to policy information to the owner of the policyWe are allowed to disclose information only as authorized in writing by the policy owner, or as otherwise permitted by lawBecause we have not received written authorization from the policy owner to disclose information to you, we cannot provide you any information on the policyThus, your request for information will be addressed directly with the policy ownerIf you have any questions, please call the Client Service Center at the number above, Monday through Friday from 8:AM to 5:PM Central TimeSincerely, Client Services
'>This letter is in response to your correspondence dated and received August 27, 2014, concerning the above-referenced ID NumberThank you for allowing us the opportunity to address this matter,
We have responded directly Mr*** regarding his concerns
We want to assure you of our continued commitment to provide the best possible customer serviceIf you have any questions, or if we may be of further assistance, you may contact me directly by calling (317) 817-*** or by fax by dialing (317) 817-
Sincerely,
*** ** *** Consumer Relations