Cool Quest definitely takes advantage of older customers I was overcharged for the unit I bought I left town a few days after the unit was installed and returned months later and called to have the county inspection done They have failed five inspections and have been very rude and belligerent with me When I have called they either put me on permanent hold or hung up on me When they removed the old unit that is on the roof they did not notify me that the cover that it was sitting on was very rusted and just set the new unit on it so there were leaks in my roof The unit was placed on a pad that specified that it was for ground use only and the unit was not tied down The emergency shut off switch was behind a panel that required two screws to be removed This switch is required to be visible and accessible They left rusted sheet metal on the cover and things were not properly sealed The duct taping was very sloppy and caused water to poolThe installers had to return three times after the initial installation before things were right I will sit here an sweat before I would ever use this company again!!
A/C stopped cooling last evening Darin came by and jump started it which got us through the night He then returned with parts needed for repairs today, and he just left, saying he would return if there were any issues so far so goodHe is professional and courteous, and knows his business Will post an update review after a few weeks [redacted] **
I was ripped off by an air conditioning company, COOLQUEST On August 8th, our air conditioning stopped workingI decided to call COOLQUEST because they were the ones that installed a new system in I called and the girl if my equipment was still under warranty and she said yesThen she said the service call would be $I said OK, please send someoneThe technician arrived on time, found the problem and repaired itHe was here for about minutesThen he told me that I owe $I asked if my stuff was still under warranty, and he said it was, but gave some excuse about COOLQUEST would have to pay money the company that made the equipment for some reason or anotherI reluctantly paid him the $This company is a total bait-and-switch, and in my opinion is taking advantage of senior citizensI am still undecided if I will notify the State Attorney or not
my central air needed Freon he said he put in 1lb he lied, my pipes are still frozen I want my money back I called coolquest told them I needed Freon, they came right away, he was very quick, ive been her for over years and had Freon put it it usually takes a few minutes, I was wondering how he put it in so fast turns out he didn't about days later it was getting very warm in my home took a look outside to my unit and the pipes were frozen even worse than before he came, so if he put in Freon my pipes wouldn't have been freezing it would have lasted at least year, I called they said they will have someone check it out between 3-7, after I waited a couple of hours they called and said they were so busy they couldn't come by and said they were busy for the next weeks, weeks!! I had a friend call and to see if they were lying, they made an apptwith her that day so they lied to me, they know they ripped me off and is not going to fixed the problem my dad who is the owner of
Cool Quest definitely takes advantage of older customers I was overcharged for the unit I bought I left town a few days after the unit was installed and returned months later and called to have the county inspection done They have failed five inspections and have been very rude and belligerent with me When I have called they either put me on permanent hold or hung up on me When they removed the old unit that is on the roof they did not notify me that the cover that it was sitting on was very rusted and just set the new unit on it so there were leaks in my roof The unit was placed on a pad that specified that it was for ground use only and the unit was not tied down The emergency shut off switch was behind a panel that required two screws to be removed This switch is required to be visible and accessible They left rusted sheet metal on the cover and things were not properly sealed The duct taping was very sloppy and caused water to poolThe installers had to return three times after the initial installation before things were right I will sit here an sweat before I would ever use this company again!!
A/C stopped cooling last evening Darin came by and jump started it which got us through the night He then returned with parts needed for repairs today, and he just left, saying he would return if there were any issues so far so goodHe is professional and courteous, and knows his business Will post an update review after a few weeks [redacted] **
I was ripped off by an air conditioning company, COOLQUEST On August 8th, our air conditioning stopped workingI decided to call COOLQUEST because they were the ones that installed a new system in I called and the girl if my equipment was still under warranty and she said yesThen she said the service call would be $I said OK, please send someoneThe technician arrived on time, found the problem and repaired itHe was here for about minutesThen he told me that I owe $I asked if my stuff was still under warranty, and he said it was, but gave some excuse about COOLQUEST would have to pay money the company that made the equipment for some reason or anotherI reluctantly paid him the $This company is a total bait-and-switch, and in my opinion is taking advantage of senior citizensI am still undecided if I will notify the State Attorney or not
my central air needed Freon he said he put in 1lb he lied, my pipes are still frozen I want my money back I called coolquest told them I needed Freon, they came right away, he was very quick, ive been her for over years and had Freon put it it usually takes a few minutes, I was wondering how he put it in so fast turns out he didn't about days later it was getting very warm in my home took a look outside to my unit and the pipes were frozen even worse than before he came, so if he put in Freon my pipes wouldn't have been freezing it would have lasted at least year, I called they said they will have someone check it out between 3-7, after I waited a couple of hours they called and said they were so busy they couldn't come by and said they were busy for the next weeks, weeks!! I had a friend call and to see if they were lying, they made an apptwith her that day so they lied to me, they know they ripped me off and is not going to fixed the problem my dad who is the owner of