CDK Wichita

Final Consumer Response / [redacted] (2000, 10, 2015/09/03) */ This case has been resolved. I received a 100 $ refund check yesterday. Thank you for your assistance. Sincerely, [redacted] I [redacted] U.S. Foreign Service (r)

Final Consumer Response /* (2000, 10, 2015/09/03) */
This case has been resolved. I received a 100 $ refund check yesterday. Thank you for your assistance.
Sincerely,
[redacted] I [redacted]
U.S. Foreign Service (r)

We appreciate [redacted] comments and his taking the time to voice concerns regarding the work being performed in his apartment. We take all reviews, comments and suggestions from our residents very seriously. In an effort to gather information to effectively respond to [redacted] concerns, we...

have reviewed the incident report that was created to follow the progress of the work as well as our vendor’s scope of work for the apartment construction.
 
The Hidden Lake Condominiums Service Manager and Community Manager visually inspected [redacted] home on Thursday [redacted] after report of a water intrusion. Per our standard procedure, the dehumidifier was running in the affected area so we could quickly remove the moisture in the walls. Due to the weather conditions our contractors placed a tarp over the exterior of the building to prevent future water from entering into the home as the cause was found to be due to the excessive rain and a compromised area of exterior siding which has since been repaired. The damp section of carpet and pad was removed promptly at the residents request and the home was checked throughout for elevated moisture levels. At the residents’ request, the home was also inspected for the smell of a mildew aroma; nothing was found. The dehumidifier was promptly removed the next day after re-testing the wall for moisture.
 
Our contractor has been approved to make the repairs necessary to bring the apartment to its original condition however the window is a special order size, so unfortunately, the exterior will need to remain covered until the window comes in. We've been diligent in communicating with the residents throughout the repair process so as to ensure they are informed; the latest communication to them was on [redacted] at which point they were made aware that the repairs will be done on 3[redacted]. As a Customer Service Gesture, we have offered them a transfer into a like unit which they declined and we have confirmed that we are happy to reimburse them for any electricity overages that they are charged due to our equipment being in the home.
 
We will continue our efforts of consistent communication with Mr. Munso and should there be any further concerns regarding the work being performed, he is welcome to contact me at our Corporate Office via phone (925)945.0900 or email [email protected].
 
Thank you,