Hi, It was nice talking to you over the phone.? We are so sorry to hear that you had to go through this troubleHere at CE Showroom, customer service is our first priorityWe have issued a full refund back to your account without any need to return both working and defective itemsPlease accept our sincere apologies for any inconvenience this might have caused youWe hope to be able to serve you better nest timeBest regardsCE Showroom, Inc
I am rejecting this response because: It is a statement it was not advertised as $with $shippingSee attached? There was never a threat to harrass via social media, I said I would take to social media to make other customers aware? Its not a matter of trying to get something for free its a matter of a busisness honoring an advertised price weather it be a mistake or not? Its not the first time based on a review I read that the same thing has happened? The manufacture [redacted] when I contacted them informed me that they are not even an authorized dealer and they do not sell to them direct
As I explain over the phone and you see on the image provided by customer, the $is the total price including the shippingThe shipping of this $item would cost us way more than $As you know, there has been no intentions of advertisement or misleading our customersThis was an honest mistake and we had immediately informed the customer, apologized and offered him 15% off plus free shipping Pleases see the attached email and screenshotAs you see in the screenshotHis order was placed at 8:amWe noticed this issue and refunded his order at 9:35amWe wrote and sent the attached email at 9:51am offering him the coupon code [redacted] for 15% off any purchaseWe provided the solution and tried to work with him before he contacted usHe is still able to use the same coupon codePlease feel free to contact us, if more information neededThank you [redacted] ***CE Showroom, Inc.www.ceshowroom.com
I am rejecting this response because: It is a statement it was not advertised as $with $shippingSee attached There was never a threat to harrass via social media, I said I would take to social media to make other customers aware Its not a matter of trying to get something for free its a matter of a busisness honoring an advertised price weather it be a mistake or not Its not the first time based on a review I read that the same thing has happened The manufacture [redacted] when I contacted them informed me that they are not even an authorized dealer and they do not sell to them direct
Hi,? As we mentioned before and explained to Mr [redacted] *ver the phone, the unit is a software which is not returnable and on top of that, customer contacted us days after he had received the productHowever, there is always a way to fix problems and we recommended customer to contact [redacted] directlyI knew that they would take care of situations like thisIt seems like Mr [redacted] was not able to get his message acrossTherefore, I called [redacted] myself and they are going to take care of himThey opened a case/incidentThe incident number is [redacted] ? All Mr [redacted] needs to do is to send the unit back to the address below and they will send him the one which is compatible with his unitThe address is:? [redacted] ***Mr [redacted] is welcome to contact us anytime if there is any problem resolving this issue with Lowrance.? Best regards,? [redacted] ***
Hi,? We received two orders from Mr [redacted] Fimbres II for the total of unit "BGTSRBNAT GLTR TRT BAIT S EGG RNBOW A"on 07/18/Customer informed us that he had received units insteadWe arrange for another units to be shipped on 07/27/via UPS Second Day AirThe tracking number of? 1Zindicates that it was delivered at 3:pm their local time on the same day this claim was opened.? Please feel free to contact us, if more information needed.? Thank youCE Showroom [redacted]
Hi, Please see the attached documents and the link below to ourreturn policy [redacted] Like everybody else in this business, we do have a 30-Dayreturn policy and everybody has restrictions on returning digital mediaproducts such as software and moviesHere at CE Showroom, customer service is ourfirst priority, However, As supporting documents indicate, order was placed on08/06/and was shipped the same dayIt was delivered via USPS on08/10/The first time this customer contacted us on 09/25/telling usthat this software did not work on his unitWe explained that software andmedia are not returnableHowever, we could have made an exception, if hadnotified us when he had received it days agoWe purchase this products fromDistributors which have the same return policyConclusion:Customer contacted us days after he hadreceived the product and it is a softwareNo one accepts return on softwareand mediaIf this customer had contacted us in a timely manner we could havebent the rules a little and accept the returnUnfortunately, the vendor wepurchase this product from is not going to take it back from us either and noone is going to buy a used software Thebest way to handle this is to work with Manufacturer directly to see if theycan make an exceptionPlease feel free to contact us, if moreinformation needed Thank you, [redacted] ***
Hi, It was nice talking to you over the phone We are so sorry to hear that you had to go through this troubleHere at CE Showroom, customer service is our first priorityWe have issued a full refund back to your account without any need to return both working and defective itemsPlease accept our sincere apologies for any inconvenience this might have caused youWe hope to be able to serve you better nest timeBest regardsCE Showroom, Inc
Our company has earned over 40,positive feedbacks in last few years and customer service has always been our first priorityIn this case, a $item was priced at $with $shipping due to a computer glitchWe came to office at 8:am and noticed the problemWe immediately issued a full refund, send an apology email and offered him a 15% discount on his future purchasesHe called us back demanding to give him the product for free or he was going to use the social media to harass usOnce again, we explained that this was an honest mistake and we offered him the product at our cost plus free shippingHe was not going to compromise in any shape and kept threatening us to either give him the product for fee to he would leave negative feedbacks for usI even offered him 15% off our cost plus free shipping to keep him satisfied but he did not accept itHe wanted to get a $item for free just because our server had crashedHe did not care if we apologized and did all we could to work with him.
I placed an order online with CE Showroom.com, for two (2) In-Line Blowers (part#CWR31480) on 9/1/for a total of $(w/shipping)I received the blowers on 9/8/The box that was used to ship the blowers was unharmedHowever, the box that contained the blowers, as well as the blowers themselves were damagedThis leads me to believe that the blowers were damaged before they were packed into the shipping boxI am not sure how this was overlooked, as the original boxes that the blowers were in, were clearly damagedThe following morning, 9/9/16, I sent an email with photo attachments of the damaged boxes and blowersI requested assistance to have the blowers replacedI received an email later that evening from CE Showroom’s Customer Relations Manager stating their concern and apologies then asked if I wanted a refund or replacementI replied back reiterating that I was requesting replacementsI did not receive a reply backBy 9/13/I re-contacted the vendor requesting
Hi, It was nice talking to you over the phone.? We are so sorry to hear that you had to go through this troubleHere at CE Showroom, customer service is our first priorityWe have issued a full refund back to your account without any need to return both working and defective itemsPlease accept our sincere apologies for any inconvenience this might have caused youWe hope to be able to serve you better nest timeBest regardsCE Showroom, Inc
I am rejecting this response because: It is a statement it was not advertised as $with $shippingSee attached? There was never a threat to harrass via social media, I said I would take to social media to make other customers aware? Its not a matter of trying to get something for free its a matter of a busisness honoring an advertised price weather it be a mistake or not? Its not the first time based on a review I read that the same thing has happened? The manufacture [redacted] when I contacted them informed me that they are not even an authorized dealer and they do not sell to them direct
As I explain over the phone and you see on the image provided by customer, the $is the total price including the shippingThe shipping of this $item would cost us way more than $As you know, there has been no intentions of advertisement or misleading our customersThis was an honest mistake and we had immediately informed the customer, apologized and offered him 15% off plus free shipping Pleases see the attached email and screenshotAs you see in the screenshotHis order was placed at 8:amWe noticed this issue and refunded his order at 9:35amWe wrote and sent the attached email at 9:51am offering him the coupon code [redacted] for 15% off any purchaseWe provided the solution and tried to work with him before he contacted usHe is still able to use the same coupon codePlease feel free to contact us, if more information neededThank you [redacted] ***CE Showroom, Inc.www.ceshowroom.com
I am rejecting this response because: It is a statement it was not advertised as $with $shippingSee attached There was never a threat to harrass via social media, I said I would take to social media to make other customers aware Its not a matter of trying to get something for free its a matter of a busisness honoring an advertised price weather it be a mistake or not Its not the first time based on a review I read that the same thing has happened The manufacture [redacted] when I contacted them informed me that they are not even an authorized dealer and they do not sell to them direct
Hi,? As we mentioned before and explained to Mr [redacted] *ver the phone, the unit is a software which is not returnable and on top of that, customer contacted us days after he had received the productHowever, there is always a way to fix problems and we recommended customer to contact [redacted] directlyI knew that they would take care of situations like thisIt seems like Mr [redacted] was not able to get his message acrossTherefore, I called [redacted] myself and they are going to take care of himThey opened a case/incidentThe incident number is [redacted] ? All Mr [redacted] needs to do is to send the unit back to the address below and they will send him the one which is compatible with his unitThe address is:? [redacted] ***Mr [redacted] is welcome to contact us anytime if there is any problem resolving this issue with Lowrance.? Best regards,? [redacted] ***
Hi,? We received two orders from Mr [redacted] Fimbres II for the total of unit "BGTSRBNAT GLTR TRT BAIT S EGG RNBOW A"on 07/18/Customer informed us that he had received units insteadWe arrange for another units to be shipped on 07/27/via UPS Second Day AirThe tracking number of? 1Zindicates that it was delivered at 3:pm their local time on the same day this claim was opened.? Please feel free to contact us, if more information needed.? Thank youCE Showroom [redacted]
Hi, Please see the attached documents and the link below to ourreturn policy [redacted] Like everybody else in this business, we do have a 30-Dayreturn policy and everybody has restrictions on returning digital mediaproducts such as software and moviesHere at CE Showroom, customer service is ourfirst priority, However, As supporting documents indicate, order was placed on08/06/and was shipped the same dayIt was delivered via USPS on08/10/The first time this customer contacted us on 09/25/telling usthat this software did not work on his unitWe explained that software andmedia are not returnableHowever, we could have made an exception, if hadnotified us when he had received it days agoWe purchase this products fromDistributors which have the same return policyConclusion:Customer contacted us days after he hadreceived the product and it is a softwareNo one accepts return on softwareand mediaIf this customer had contacted us in a timely manner we could havebent the rules a little and accept the returnUnfortunately, the vendor wepurchase this product from is not going to take it back from us either and noone is going to buy a used software Thebest way to handle this is to work with Manufacturer directly to see if theycan make an exceptionPlease feel free to contact us, if moreinformation needed Thank you, [redacted] ***
Hi, It was nice talking to you over the phone We are so sorry to hear that you had to go through this troubleHere at CE Showroom, customer service is our first priorityWe have issued a full refund back to your account without any need to return both working and defective itemsPlease accept our sincere apologies for any inconvenience this might have caused youWe hope to be able to serve you better nest timeBest regardsCE Showroom, Inc
Our company has earned over 40,positive feedbacks in last few years and customer service has always been our first priorityIn this case, a $item was priced at $with $shipping due to a computer glitchWe came to office at 8:am and noticed the problemWe immediately issued a full refund, send an apology email and offered him a 15% discount on his future purchasesHe called us back demanding to give him the product for free or he was going to use the social media to harass usOnce again, we explained that this was an honest mistake and we offered him the product at our cost plus free shippingHe was not going to compromise in any shape and kept threatening us to either give him the product for fee to he would leave negative feedbacks for usI even offered him 15% off our cost plus free shipping to keep him satisfied but he did not accept itHe wanted to get a $item for free just because our server had crashedHe did not care if we apologized and did all we could to work with him.
I placed an order online with CE Showroom.com, for two (2) In-Line Blowers (part#CWR31480) on 9/1/for a total of $(w/shipping)I received the blowers on 9/8/The box that was used to ship the blowers was unharmedHowever, the box that contained the blowers, as well as the blowers themselves were damagedThis leads me to believe that the blowers were damaged before they were packed into the shipping boxI am not sure how this was overlooked, as the original boxes that the blowers were in, were clearly damagedThe following morning, 9/9/16, I sent an email with photo attachments of the damaged boxes and blowersI requested assistance to have the blowers replacedI received an email later that evening from CE Showroom’s Customer Relations Manager stating their concern and apologies then asked if I wanted a refund or replacementI replied back reiterating that I was requesting replacementsI did not receive a reply backBy 9/13/I re-contacted the vendor requesting