To whom it may concern: On December [redacted] Buyer: [redacted] user ID “ [redacted] ” purchased “Apple Macbook Pro MGXC2LL/A Inch iRetina Display GHz 16GB 512GB New In Box” Item Number “ [redacted] ” through ***.com in the amount of $On December ***We opened an Unpaid Item case against the buyerWe later received a message stating “I apologize for the delay in paymentI have been having an issue getting the order to go through via [redacted] , and I am trying to get this resolved nowI hope to have payment submitted by today, or tomorrow at the latestThank you for your understanding, and I will keep you posted as soon as anything happens!” We responded “all right, thank you” On January [redacted] we received another message from the buyer stating “Could you possibly send me your [redacted] account address? I am hoping that I can just submit payment directly through there, as [redacted] does not seem to want to allow me to make the payment through checkoutThen, you could just mark the order as Payment Received, and that will take care of the open Unpaid Item case.” After reading this message we developed several concerns towards the buyer due to the fact they were trying to take the transaction outside of [redacted] and were in violation of [redacted] policiesThe payment was later submitted to [redacted] ***’s confirmed address on January ***, which was placed on hold for a proper review by [redacted] We then called [redacted] and asked why the payment was on hold and being reviewed [redacted] has advised us that on such high end items it’s always good to take extra steps to validate all the fraud stepsThey also told us due to the fact the person that paid for the item and the person who ordered it doesn’t matchAfter hearing this from [redacted] we decided to communicate with [redacted] on the purchase and requested the buyer informationDue to the fact that the shipping address was verified and secured with [redacted] to ship this item only to [redacted] as it also matched the [redacted] account ho lder’s nameWe would have never shipped this item if we knew that the purchaser is actually not [redacted] and someone elseGoing forward the item was delivered by [redacted] (tracking number # [redacted] ) to [redacted] ***’s [redacted] confirmed address on January [redacted] of A week later on January ***, (more than a month after purchase was made and a week later after the item was delivered and signed for) we received several messages from this [redacted] accountThe messages were immediate threats here are some examples of what this individual stated “There are two options on the table at this pointEither you can fully refund the purchase price for this item, or I can pursue this matter in court and file charges against you for fraud.” “I have gone ahead and submitted a report to the ICfor this caseI felt this necessary in order to ensure that they will take note of any future fraud cases filed against you, as well as any other claims that were filed against you in the past.” “Either issue a refund or don't, I could care less at this pointTo be honest, I almost want you not to so that I can do my utmost to ensure you are prosecuted to the fullest extent for being such an amoral human being.” and there is much moreWe asked the buyer several times about what was happening to the item upon receiving it and the buyer contacting us which was a day periodThe following responses were given “I was not around to pick it up, hence why it was in holding at the post office for almost a weekIt had to be picked up before I could get there myself, to avoid it being sent back to the original senderAs such, it was in the possession of an year old woman who lives by herself for the week that you keep referring toThere was no evidence of tampering with the packaging, and it was not touched before I picked it up on Tuesday.” (NOTE: The person that is sending these messages is stating that the item was in possession of a year old woman and the individual that is writing the messages was “not around” ) (Attached to the tracking number is the name of the person who signed for the item which is “ [redacted] ”) ßOriginal Account Holder and the person who the item was address to “You "concerns" about the time between the package being received and my initial message has been answeredUnless you are going to accuse an year old woman, who is physically incapable of opening a package, let alone swapping its contents with trash and resealing it.” ß The individual is contradicting their statement about the package [redacted] they said “There was no evidence of tampering with the packaging, and it was not touched before I picked it up on Tuesday.” And then in later messages they stated “Unless you are going to accuse an year old woman, who is physically incapable of opening a package, let alone swapping its contents with trash and resealing it.” So [redacted] they stated that there was no tampering with the package and then later there wasAll the messages were about threats and that we better refund their moneyThere were no communications on how that we can help them, there were only messages on accusationsWe had contacted [redacted] right away automaticallyWe refused to grant a refund as we understood this was fraud and waited for [redacted] and [redacted] to properly investigate this mannerWe had stayed under [redacted] policies to be insured under their seller protection fieldThrough communication there were messages where buyer mentioned that “Unless you are going to accuse an year old woman, who is physically incapable of opening a package, let alone swapping its contents with trash and resealing it in a manner that could know what happened from the it delivered to when it was opened even if I had done so on the same day it was received unless it was opened in front of the postal worker immediately upon delivery”We have all the info about ICreport against us and a police report #, however we are not sure how accurate it is [redacted] advised us as a seller: if the police report would be right they would fully refund a buyer and we would only had an option taking [redacted] to court, at this case we believe that anonymous unpermitted [redacted] account user was [redacted] that violated [redacted] policiesAt any case the following person could be somehow related to [redacted] and has access to this [redacted] account and their mailing address, but this doesn’t excuse the reason for fraud and bypass security validationsCase breakdown: [redacted] stated that the indivdual was out of a country and the Computer was in someone else possessionAlso the individual is not stating that he is using the [redacted] account that doesn’t belong to him, which is violation that should be good enough to acknowledge that this is fraud alreadyOn whatever the relationship to [redacted] might be, [redacted] is the only person allowed to use the account agreed on [redacted] policiesBesides [redacted] stated at the time of purchase there were no authorized account holders as well, but [redacted] ***Personal information requested: Once we requested information on before shipping label was even created from [redacted] , it automatically provides our full info to the buyer as wellWe requested such information because this was a high end item and [redacted] and [redacted] have advised us to take cautionAs explained before we validated [redacted] is resident at that location and authorize for item to be shipped(Not to [redacted] or to any other 3rd parties, only to [redacted] ***)Buyer had contacted us a week after a laptop was in their possessionIf you check provided tracking number and first message that was sent to us on [redacted] that could be easily provenWe had our direct phone number listed, we had provided in messages our company name, [redacted] on emailed full info on us to them and on them to usThe buyer had opened a case with [redacted] and [redacted] trying to dispute this transaction [redacted] and [redacted] both ruled this case in our favor due to the amount of discrepanciesWe had won this case with [redacted] and [redacted] for following facts [redacted] policies were violatedBuyer states that he was unable to create a police report but to [redacted] police report was actually providedThe person that purchased this item and made all the communications was not [redacted] which is in direct violation of [redacted] policiesThe individual that did all the communications should referred to “ [redacted] ***” as a “accuse an year old woman, who is physically incapable of opening a package” We only have our orders authorized to [redacted] account holders , and when someone else submits a payment for [redacted] then [redacted] takes a full responsibility on insuring a payment if any transaction get disputedAs explained before we only wanted to stay under [redacted] and [redacted] policy because it covers us in a case of fraudWe presented all the facts to you and will be willing to present to any court with our attorney if it has to beBut we know that once [redacted] policy violated all the trust is removed and we believe that the buyer is all about fraud and if [redacted] might be somehow related but has nothing to do with the order and we were thinking all this time that we dealing only with herIf needed we can create a police report for them to investigate why [redacted] was using [redacted] ***s account without being authorized person and in whose position the package was for a weekWe also included case messages and outcome in our favor, the fact that buyer asking for our information over and over with no respond is when we recognized that its fraudAs said few times before [redacted] provided full info on us to them via email when we were checking the buyer’s info to authorize the shipping confirmation
Revdex.com: I have reviewed the response made by the business inreference to complaint ID# [redacted] , and have determined that my complaint hasNOT been resolved because:Over three months into this issue, and somehow I still have absolutely nothing to indicate whom exactly itis I am speaking to or to whom this so-called "business" belongs to There is not somuch as a name or phone number provided in the response by the “business” inquestion, but that does not come as a surprise since he/she has been avoidingproviding any such information for a month and a half now In fact, there is nothing that even verifiessaid “business” even exists beyond the fact that there is a [redacted] account withthat as the listed name I do not knowhow exactly one is supposed to respect or believe the words of a namelessindividual who refuses to take any semblance of ownership for their “business”and its dealings, or whom I am even directing my comments towards? There is not a single legitimate business inoperation which refuses to disclose any information regarding its owner,especially when it has been requested on over twenty occasions.That being said, I have no intention as using that as anexcuse not to respond to his/her message And so, I will now go through and address eachone of the "points" that were made by the “business” in question, andpoint out how they are all either deceitful or plain false This individual has a way of twisting wordsand trying to manipulate a situation to suit him/herself, so I feel it is necessaryto provide a detailed explanation and answer to them all, as well as to pointout any and all falsehoods that are present: [redacted] stated that the indivdual was outof a country and the Computer was in someone else possessionAlso the individualis not stating that he is using the ***account that doesn’t belong to him,which is violation that should be good enough to acknowledge that this is fraudalreadyOn whatever the relationship to [redacted] might be, [redacted] isthe only person allowed to use the account agreed on [redacted] policiesBesides***stated at the time of purchase there were no authorized account holders aswell, but [redacted] ***Response: I holdlegal and medical Power of Attorney over [redacted] ***, who is my mother-in-law This account was created in her name for herown purchases, such that they would be shipped to her own home address.However, as I hold Power of Attorney for her, legally I have the right todefend and speak on her behalf I wasunaware that there would ever be an issue in regards to the name of the"account holder" as long as all of the proper documentation requestedby ***'s Claims Department was providedThis was not made clear until after [redacted] ruled in the seller's favor,due to the name on the reports filed with the police and ICbeing differentthan the listed "account holder" Once we requested information on 012015before shipping label was even created from [redacted] , it automatically providesour full info to the buyer as wellWe requested such information because thiswas a high end item and [redacted] and [redacted] have advised us to take cautionAsexplained before we validated [redacted] is resident at that location and authorizefor item to be shipped(Not to [redacted] or to any other 3rd parties,only to [redacted] ***)Response: Theseller’s information was never provided to us, apart from the return shippingaddress I have made a total of 27individual requests that the seller send his contact information, such that itcould be provided to the police in my formal report, as well as to my personalattorney when it came time to press charges against him/her Of course this item was to be shipped to [redacted] ***, as she was the one who had purchased it There was no reason for it to be shipped toanyone else, as the plan was for my son to go over so she could give him hispresent and they could open it together Buyer had contacted us a week after a laptop wasin their possessionIf you check provided tracking number and first messagethat was sent to us on [redacted] that could be easily provenWe had our directphone number listed, we had provided in messages our company name, [redacted] onemailed full info on us to them and on them to usResponse: To start,according to the tracking information ( [redacted] # [redacted] ), thepackage was never received from the seller by [redacted] until 115,which the seller conveniently chose to partially quoted me on in his earlierresponse, reads in full:Dear [redacted] , [redacted] ***- [redacted] My request in no way violated the policies of either [redacted] or *** In fact, I made sure to contact [redacted] in order to confirm that this request was in no way in violation of theirpolicies I was having issues gettingthe payment to go through via the [redacted] website, so I merely requested that Ijust make the payment directly through [redacted] I made sure to state that the seller would merely need to “mark theorder as Payment Received, and that will take care of the open Unpaid Itemcase.” There is absolutely nothing thatprohibits this from being done Theexact same process happens when you follow the link from the [redacted] purchase atcheck-out to [redacted] This was not anattempt to circumvent [redacted] fees; [redacted] does not care how payment is made,whether it be through [redacted] , a cashier’s check, or cash, as long as it ismarked as “Payment Received” so they can take their commission from the finalsale What I was suggesting was in noway in violation of their rules, and the seller has been trying to twist thisinto something nefarious when all I was attempting to do was get him thepayment for my purchase The person that purchased this item and made allthe communications was not [redacted] which is in direct violation of ***policiesThe individual that did all the communications should referred to“ [redacted] ***” as a “accuse an year old woman, who is physically incapable ofopening a package” We only have our orders authorized to [redacted] account holders,and when someone else submits a payment for [redacted] then [redacted] takes afull responsibility on insuring a payment if any transaction get disputedAsexplained before we only wanted to stay under [redacted] and [redacted] policy because itcovers us in a case of fraudResponse: [redacted] ***is incapable of typing out the responses necessary to pursue this case In fact, during this course of this drawn outissue, she has had two extended stays at the hospital and been at the nursinghome for rehab Therefore, as her legalPower of Attorney, there is absolutely nothing wrong with me formulating themon her behalf, since she is unable to defend herselfThe seller managed to escape any liability for his actionsdue to a technicality in the claims process, due to my having to speak onbehalf of and file the “account holder”However, there is absolutely nothing wrong with my doing so due to mybeing her legal Power of Attorney Theevidence against the seller is extensive, and no third party could possiblyreview everything presented and deem him/her to be innocent in all ofthis For all parties to review, I amincluding in this response the following documents:1) Original Order Details2) ICComplaint Overview3) Police Report filed with the [redacted] PoliceDepartment4) Legal Power of Attorney Form If the Revdex.com deems it necessary, I can also submit [redacted] ***’s medical records, which can verify that she has been hospitalized and inthe care of the nursing home for rehabilitation during this entireprocess As I am sure you canunderstand, I would prefer to keep those private unless it is critical to thereview of this claim Also, all of thewitnesses present at the time the package was opened have expressed theirwillingness to make formal statements, which would be witnessed by a lawyer My wife is also willing to submit a statementconfirming that she was the one to pick up the package, and that it wasundisturbed until the time of it being opened in front of the aforementionedwitnesses If this would be beneficialto the process of reviewing this claim, I would be more than happy to submitthose as well I invite the seller to actually come forward with his/hercontact information, so that this can be pursued through the proper legalchannels I have provided everythingthat could possibly be requested of me in this situation, and then some The only thing the seller has done isprovided half-truths and out-of-context quotes in an attempt to represent areality If you have done nothingwrong as you repeatedly claim, stop hiding behind your computer screen and takeownership of the situation You made thefollowing statement in your earlier response: “We presented all the facts to you and will be willing topresent to any court with our attorney if it has to beBut we know that once [redacted] policy violated all the trust is removed and we believe that the buyer isall about fraud and if [redacted] might be somehow related but has nothing todo with the order and we were thinking all this time that we dealing only withherIf needed we can create a police report for them to investigate why [redacted] was using [redacted] ***s account without being authorized personand in whose position the package was for a week.”I have gone through and addressed each and every one of thequestions and “concerns” you have expressedHowever, I still have yet to get a straight answer to any of the ones Ihave posed to you You say you arewilling to present this case to any court? Then prove it Send your contactinformation so that we can arrange for that to be done Until then, all of your words and defensesare nothing more than empty lip serviceSincerely, [redacted] I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is astounding just how duplicitous you continue to be in your responses While you attempt to state one thing and place all fault on us, your actions and defiance towards my requests tell an entirely different story Let’s start with what you just stated in your last message: This message originally read on 4/*/We had provided all the information available and had won this case with [redacted] and [redacted] Police report is coming from a different person than [redacted] policy requires , that is why the case was won by our companyWe are willing to go to court and present everything to [redacted] account holder only not someone that is using it with no permissionThank youWe are willing to present all the paper work to court with [redacted] , the laptop was in her possession for a week and was sold to [redacted] ***'s [redacted] account and had been authorized to her onlyThe attempt to keep the item for free won't workWe had presented all the prove to [redacted] and [redacted] and obviously policy was violated and it was decided in our favorInherently, these statements makes no logical sense whatsoever As I have stated from the beginning, the only reason that the [redacted] case was ruled in the seller’s favor was that the police report was filed by someone other than [redacted] ***, the holder of the account under which the purchase in question was made I have also repeatedly stated that Helen was, and currently is, in the hospital As a result, it was impossible for her to go into the police station in order to file the report Since we hold Power of Attorney for [redacted] ***, there was absolutely nothing wrong with us going in and filing the report with the police Not only have I provided the documentation from the hospital confirming this to be the case, but also the Power of Attorney which proves that I hold the legal right to pursue this matter on her behalf Due to a miscommunication with the [redacted] claims department, they did not understand that we have the legal right to file the police report and act on her behalf, resulting in their ruling That technicality is the only reason that the case was ruled in the seller’s favor, which you have been so kind as to reconfirm yourselfYour notion that you “have presented all the prove to [redacted] and [redacted] .” is beyond ludicrous What evidence? There was not a single piece of evidence or documentation provided by you during the entirety of the case The tracking details and communications through ***’s messaging system do not count, since they have access to those on their own You were saved from answering for your crime by a mere technicality, nothing more You have done nothing, nor have you provided a shred of evidence to support your defense While I have a police report, the evidence of the package you sent and the contents within it, witnesses present at the time it was opened who are willing to testify to it containing garbage as opposed to the computer purchased, and an ICreport I also have documentation proving Helen has been in the hospital, mandating that we take over her defense in this case, and the Power of Attorney that gives us the legal grounds to do so Where is your evidence? What do you have to show that would act as substantial proof to anyone that you did not commit this act? By repeatedly refusing to communicate with me or provide me with your contact information, your statement that you “are willing to present all the paper work to court with [redacted] ***” is inherently false Since, in the eyes of the law, I have the right to act in her stead and defend her, there is no excuse for your unwillingness to speak to me directly or provide me with the information requested Your interpretation of the [redacted] Usage Guidelines is also incorrect, as I have gone ahead and confirmed with them that it is absolutely acceptable for one who has Power of Attorney over another individual to defend them in the event that such an act is committed against them, or if they are unable to do so due to medical restrictions The same goes for your statements regarding To be frank, it is insulting to both mine and the mediators of this dispute’s intelligences that you continue to throw these flimsy excuses around and flawed interpretations of policies You are not fooling anyone It is nothing more than a thinly veiled attempt to shift attention away from the fact that you have and continue to refuse to fulfill my requests for your contact information All of your words are meaningless, since you are unwilling to even take ownership for your company’s actions This message marks the [redacted] instance in which I have formally requested that you provide me with your personal and business contact information Initially, the requests were so that information could be provided to the police when the report was being filed I sent a daily request of that nature to you for two solid weeks, and for two weeks you refused to respond to or fulfill any one of them You succeeded in stalling long enough that we were forced to file the report without that information, since there was a time deadline for it to be provided to the [redacted] Claims Department for them to be able to include it in their assessment of the case However, there is no longer any such time constraint Even so, you have waited until the absolute last minute possible to submit each one of your responses to this Revdex.com inquiry Simply put, you have, and continue to, be stalling to prevent having to take any actual accountability We are going on three months now since I first requested this information from you How much longer do you intend to sidestep my requests and drag this out before actually sending it? At this point, it is crystal clear that you have no intention of doing so, in order to allow you to continue hiding and avoid taking ownership for your actions and commentsYour repeated assertions that you “are willing to go to court and present everything” is bogus How exactly can this even be brought to the attention of a court, when you are not willing to present your basic contact information? Last I checked, a person has to be identified in order for them to file a legal claim, let alone be allowed into a court room This entire time, I have been dealing with a phantom, continually hiding behind his computer in order to avoid taking any ownership of this issue If you are innocent, as you keep stating, why are you so reluctant to provide your information? There is absolutely no reason which would prevent you from doing so Forget the fact that you have continually ignored and refused my requests For someone so eager to present this case and your “evidence” to a court, you should be volunteering to provide us with that information without my even having to ask! Which begs the question: What exactly are you hiding? I cannot think of a single reputable business that would refuse to provide someone with their contact information Especially if said business so staunchly asserts its innocence of all charges and wishes to pursue the matter in court! You cannot continue to remain anonymous in this claim Take ownership of your business as its actions, and provide me with your contact information Anyone can make the comments you have made when there is zero accountability associated with doing so If you are innocent, you will have the opportunity to have a court rule on your behalf and validate your claims By continuing to refuse to send your information, all you are doing is confirm that you know that you have done wrong and are afraid of having to answer for the act you have committed Until you do so, your words will continue to ring hollowI am not hiding If you feel so strongly about taking this matter to court, I am more than happy to comply Please just do the right thing, and provide your contact information to me so that we can pursue this matter legally Apart from that, any further words from you are nothing more than lip service from an individual who has no credibilitySincerely, [redacted]
To whom it may concern: On December [redacted] Buyer: [redacted] user ID “ [redacted] ” purchased “Apple Macbook Pro MGXC2LL/A Inch iRetina Display GHz 16GB 512GB New In Box” Item Number “ [redacted] ” through ***.com in the amount of $On December ***We opened an Unpaid Item case against the buyerWe later received a message stating “I apologize for the delay in paymentI have been having an issue getting the order to go through via [redacted] , and I am trying to get this resolved nowI hope to have payment submitted by today, or tomorrow at the latestThank you for your understanding, and I will keep you posted as soon as anything happens!” We responded “all right, thank you” On January [redacted] we received another message from the buyer stating “Could you possibly send me your [redacted] account address? I am hoping that I can just submit payment directly through there, as [redacted] does not seem to want to allow me to make the payment through checkoutThen, you could just mark the order as Payment Received, and that will take care of the open Unpaid Item case.” After reading this message we developed several concerns towards the buyer due to the fact they were trying to take the transaction outside of [redacted] and were in violation of [redacted] policiesThe payment was later submitted to [redacted] ***’s confirmed address on January ***, which was placed on hold for a proper review by [redacted] We then called [redacted] and asked why the payment was on hold and being reviewed [redacted] has advised us that on such high end items it’s always good to take extra steps to validate all the fraud stepsThey also told us due to the fact the person that paid for the item and the person who ordered it doesn’t matchAfter hearing this from [redacted] we decided to communicate with [redacted] on the purchase and requested the buyer informationDue to the fact that the shipping address was verified and secured with [redacted] to ship this item only to [redacted] as it also matched the [redacted] account ho lder’s nameWe would have never shipped this item if we knew that the purchaser is actually not [redacted] and someone elseGoing forward the item was delivered by [redacted] (tracking number # [redacted] ) to [redacted] ***’s [redacted] confirmed address on January [redacted] of A week later on January ***, (more than a month after purchase was made and a week later after the item was delivered and signed for) we received several messages from this [redacted] accountThe messages were immediate threats here are some examples of what this individual stated “There are two options on the table at this pointEither you can fully refund the purchase price for this item, or I can pursue this matter in court and file charges against you for fraud.” “I have gone ahead and submitted a report to the ICfor this caseI felt this necessary in order to ensure that they will take note of any future fraud cases filed against you, as well as any other claims that were filed against you in the past.” “Either issue a refund or don't, I could care less at this pointTo be honest, I almost want you not to so that I can do my utmost to ensure you are prosecuted to the fullest extent for being such an amoral human being.” and there is much moreWe asked the buyer several times about what was happening to the item upon receiving it and the buyer contacting us which was a day periodThe following responses were given “I was not around to pick it up, hence why it was in holding at the post office for almost a weekIt had to be picked up before I could get there myself, to avoid it being sent back to the original senderAs such, it was in the possession of an year old woman who lives by herself for the week that you keep referring toThere was no evidence of tampering with the packaging, and it was not touched before I picked it up on Tuesday.” (NOTE: The person that is sending these messages is stating that the item was in possession of a year old woman and the individual that is writing the messages was “not around” ) (Attached to the tracking number is the name of the person who signed for the item which is “ [redacted] ”) ßOriginal Account Holder and the person who the item was address to “You "concerns" about the time between the package being received and my initial message has been answeredUnless you are going to accuse an year old woman, who is physically incapable of opening a package, let alone swapping its contents with trash and resealing it.” ß The individual is contradicting their statement about the package [redacted] they said “There was no evidence of tampering with the packaging, and it was not touched before I picked it up on Tuesday.” And then in later messages they stated “Unless you are going to accuse an year old woman, who is physically incapable of opening a package, let alone swapping its contents with trash and resealing it.” So [redacted] they stated that there was no tampering with the package and then later there wasAll the messages were about threats and that we better refund their moneyThere were no communications on how that we can help them, there were only messages on accusationsWe had contacted [redacted] right away automaticallyWe refused to grant a refund as we understood this was fraud and waited for [redacted] and [redacted] to properly investigate this mannerWe had stayed under [redacted] policies to be insured under their seller protection fieldThrough communication there were messages where buyer mentioned that “Unless you are going to accuse an year old woman, who is physically incapable of opening a package, let alone swapping its contents with trash and resealing it in a manner that could know what happened from the it delivered to when it was opened even if I had done so on the same day it was received unless it was opened in front of the postal worker immediately upon delivery”We have all the info about ICreport against us and a police report #, however we are not sure how accurate it is [redacted] advised us as a seller: if the police report would be right they would fully refund a buyer and we would only had an option taking [redacted] to court, at this case we believe that anonymous unpermitted [redacted] account user was [redacted] that violated [redacted] policiesAt any case the following person could be somehow related to [redacted] and has access to this [redacted] account and their mailing address, but this doesn’t excuse the reason for fraud and bypass security validationsCase breakdown: [redacted] stated that the indivdual was out of a country and the Computer was in someone else possessionAlso the individual is not stating that he is using the [redacted] account that doesn’t belong to him, which is violation that should be good enough to acknowledge that this is fraud alreadyOn whatever the relationship to [redacted] might be, [redacted] is the only person allowed to use the account agreed on [redacted] policiesBesides [redacted] stated at the time of purchase there were no authorized account holders as well, but [redacted] ***Personal information requested: Once we requested information on before shipping label was even created from [redacted] , it automatically provides our full info to the buyer as wellWe requested such information because this was a high end item and [redacted] and [redacted] have advised us to take cautionAs explained before we validated [redacted] is resident at that location and authorize for item to be shipped(Not to [redacted] or to any other 3rd parties, only to [redacted] ***)Buyer had contacted us a week after a laptop was in their possessionIf you check provided tracking number and first message that was sent to us on [redacted] that could be easily provenWe had our direct phone number listed, we had provided in messages our company name, [redacted] on emailed full info on us to them and on them to usThe buyer had opened a case with [redacted] and [redacted] trying to dispute this transaction [redacted] and [redacted] both ruled this case in our favor due to the amount of discrepanciesWe had won this case with [redacted] and [redacted] for following facts [redacted] policies were violatedBuyer states that he was unable to create a police report but to [redacted] police report was actually providedThe person that purchased this item and made all the communications was not [redacted] which is in direct violation of [redacted] policiesThe individual that did all the communications should referred to “ [redacted] ***” as a “accuse an year old woman, who is physically incapable of opening a package” We only have our orders authorized to [redacted] account holders , and when someone else submits a payment for [redacted] then [redacted] takes a full responsibility on insuring a payment if any transaction get disputedAs explained before we only wanted to stay under [redacted] and [redacted] policy because it covers us in a case of fraudWe presented all the facts to you and will be willing to present to any court with our attorney if it has to beBut we know that once [redacted] policy violated all the trust is removed and we believe that the buyer is all about fraud and if [redacted] might be somehow related but has nothing to do with the order and we were thinking all this time that we dealing only with herIf needed we can create a police report for them to investigate why [redacted] was using [redacted] ***s account without being authorized person and in whose position the package was for a weekWe also included case messages and outcome in our favor, the fact that buyer asking for our information over and over with no respond is when we recognized that its fraudAs said few times before [redacted] provided full info on us to them via email when we were checking the buyer’s info to authorize the shipping confirmation
Revdex.com: I have reviewed the response made by the business inreference to complaint ID# [redacted] , and have determined that my complaint hasNOT been resolved because:Over three months into this issue, and somehow I still have absolutely nothing to indicate whom exactly itis I am speaking to or to whom this so-called "business" belongs to There is not somuch as a name or phone number provided in the response by the “business” inquestion, but that does not come as a surprise since he/she has been avoidingproviding any such information for a month and a half now In fact, there is nothing that even verifiessaid “business” even exists beyond the fact that there is a [redacted] account withthat as the listed name I do not knowhow exactly one is supposed to respect or believe the words of a namelessindividual who refuses to take any semblance of ownership for their “business”and its dealings, or whom I am even directing my comments towards? There is not a single legitimate business inoperation which refuses to disclose any information regarding its owner,especially when it has been requested on over twenty occasions.That being said, I have no intention as using that as anexcuse not to respond to his/her message And so, I will now go through and address eachone of the "points" that were made by the “business” in question, andpoint out how they are all either deceitful or plain false This individual has a way of twisting wordsand trying to manipulate a situation to suit him/herself, so I feel it is necessaryto provide a detailed explanation and answer to them all, as well as to pointout any and all falsehoods that are present: [redacted] stated that the indivdual was outof a country and the Computer was in someone else possessionAlso the individualis not stating that he is using the ***account that doesn’t belong to him,which is violation that should be good enough to acknowledge that this is fraudalreadyOn whatever the relationship to [redacted] might be, [redacted] isthe only person allowed to use the account agreed on [redacted] policiesBesides***stated at the time of purchase there were no authorized account holders aswell, but [redacted] ***Response: I holdlegal and medical Power of Attorney over [redacted] ***, who is my mother-in-law This account was created in her name for herown purchases, such that they would be shipped to her own home address.However, as I hold Power of Attorney for her, legally I have the right todefend and speak on her behalf I wasunaware that there would ever be an issue in regards to the name of the"account holder" as long as all of the proper documentation requestedby ***'s Claims Department was providedThis was not made clear until after [redacted] ruled in the seller's favor,due to the name on the reports filed with the police and ICbeing differentthan the listed "account holder" Once we requested information on 012015before shipping label was even created from [redacted] , it automatically providesour full info to the buyer as wellWe requested such information because thiswas a high end item and [redacted] and [redacted] have advised us to take cautionAsexplained before we validated [redacted] is resident at that location and authorizefor item to be shipped(Not to [redacted] or to any other 3rd parties,only to [redacted] ***)Response: Theseller’s information was never provided to us, apart from the return shippingaddress I have made a total of 27individual requests that the seller send his contact information, such that itcould be provided to the police in my formal report, as well as to my personalattorney when it came time to press charges against him/her Of course this item was to be shipped to [redacted] ***, as she was the one who had purchased it There was no reason for it to be shipped toanyone else, as the plan was for my son to go over so she could give him hispresent and they could open it together Buyer had contacted us a week after a laptop wasin their possessionIf you check provided tracking number and first messagethat was sent to us on [redacted] that could be easily provenWe had our directphone number listed, we had provided in messages our company name, [redacted] onemailed full info on us to them and on them to usResponse: To start,according to the tracking information ( [redacted] # [redacted] ), thepackage was never received from the seller by [redacted] until 115,which the seller conveniently chose to partially quoted me on in his earlierresponse, reads in full:Dear [redacted] , [redacted] ***- [redacted] My request in no way violated the policies of either [redacted] or *** In fact, I made sure to contact [redacted] in order to confirm that this request was in no way in violation of theirpolicies I was having issues gettingthe payment to go through via the [redacted] website, so I merely requested that Ijust make the payment directly through [redacted] I made sure to state that the seller would merely need to “mark theorder as Payment Received, and that will take care of the open Unpaid Itemcase.” There is absolutely nothing thatprohibits this from being done Theexact same process happens when you follow the link from the [redacted] purchase atcheck-out to [redacted] This was not anattempt to circumvent [redacted] fees; [redacted] does not care how payment is made,whether it be through [redacted] , a cashier’s check, or cash, as long as it ismarked as “Payment Received” so they can take their commission from the finalsale What I was suggesting was in noway in violation of their rules, and the seller has been trying to twist thisinto something nefarious when all I was attempting to do was get him thepayment for my purchase The person that purchased this item and made allthe communications was not [redacted] which is in direct violation of ***policiesThe individual that did all the communications should referred to“ [redacted] ***” as a “accuse an year old woman, who is physically incapable ofopening a package” We only have our orders authorized to [redacted] account holders,and when someone else submits a payment for [redacted] then [redacted] takes afull responsibility on insuring a payment if any transaction get disputedAsexplained before we only wanted to stay under [redacted] and [redacted] policy because itcovers us in a case of fraudResponse: [redacted] ***is incapable of typing out the responses necessary to pursue this case In fact, during this course of this drawn outissue, she has had two extended stays at the hospital and been at the nursinghome for rehab Therefore, as her legalPower of Attorney, there is absolutely nothing wrong with me formulating themon her behalf, since she is unable to defend herselfThe seller managed to escape any liability for his actionsdue to a technicality in the claims process, due to my having to speak onbehalf of and file the “account holder”However, there is absolutely nothing wrong with my doing so due to mybeing her legal Power of Attorney Theevidence against the seller is extensive, and no third party could possiblyreview everything presented and deem him/her to be innocent in all ofthis For all parties to review, I amincluding in this response the following documents:1) Original Order Details2) ICComplaint Overview3) Police Report filed with the [redacted] PoliceDepartment4) Legal Power of Attorney Form If the Revdex.com deems it necessary, I can also submit [redacted] ***’s medical records, which can verify that she has been hospitalized and inthe care of the nursing home for rehabilitation during this entireprocess As I am sure you canunderstand, I would prefer to keep those private unless it is critical to thereview of this claim Also, all of thewitnesses present at the time the package was opened have expressed theirwillingness to make formal statements, which would be witnessed by a lawyer My wife is also willing to submit a statementconfirming that she was the one to pick up the package, and that it wasundisturbed until the time of it being opened in front of the aforementionedwitnesses If this would be beneficialto the process of reviewing this claim, I would be more than happy to submitthose as well I invite the seller to actually come forward with his/hercontact information, so that this can be pursued through the proper legalchannels I have provided everythingthat could possibly be requested of me in this situation, and then some The only thing the seller has done isprovided half-truths and out-of-context quotes in an attempt to represent areality If you have done nothingwrong as you repeatedly claim, stop hiding behind your computer screen and takeownership of the situation You made thefollowing statement in your earlier response: “We presented all the facts to you and will be willing topresent to any court with our attorney if it has to beBut we know that once [redacted] policy violated all the trust is removed and we believe that the buyer isall about fraud and if [redacted] might be somehow related but has nothing todo with the order and we were thinking all this time that we dealing only withherIf needed we can create a police report for them to investigate why [redacted] was using [redacted] ***s account without being authorized personand in whose position the package was for a week.”I have gone through and addressed each and every one of thequestions and “concerns” you have expressedHowever, I still have yet to get a straight answer to any of the ones Ihave posed to you You say you arewilling to present this case to any court? Then prove it Send your contactinformation so that we can arrange for that to be done Until then, all of your words and defensesare nothing more than empty lip serviceSincerely, [redacted] I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is astounding just how duplicitous you continue to be in your responses While you attempt to state one thing and place all fault on us, your actions and defiance towards my requests tell an entirely different story Let’s start with what you just stated in your last message: This message originally read on 4/*/We had provided all the information available and had won this case with [redacted] and [redacted] Police report is coming from a different person than [redacted] policy requires , that is why the case was won by our companyWe are willing to go to court and present everything to [redacted] account holder only not someone that is using it with no permissionThank youWe are willing to present all the paper work to court with [redacted] , the laptop was in her possession for a week and was sold to [redacted] ***'s [redacted] account and had been authorized to her onlyThe attempt to keep the item for free won't workWe had presented all the prove to [redacted] and [redacted] and obviously policy was violated and it was decided in our favorInherently, these statements makes no logical sense whatsoever As I have stated from the beginning, the only reason that the [redacted] case was ruled in the seller’s favor was that the police report was filed by someone other than [redacted] ***, the holder of the account under which the purchase in question was made I have also repeatedly stated that Helen was, and currently is, in the hospital As a result, it was impossible for her to go into the police station in order to file the report Since we hold Power of Attorney for [redacted] ***, there was absolutely nothing wrong with us going in and filing the report with the police Not only have I provided the documentation from the hospital confirming this to be the case, but also the Power of Attorney which proves that I hold the legal right to pursue this matter on her behalf Due to a miscommunication with the [redacted] claims department, they did not understand that we have the legal right to file the police report and act on her behalf, resulting in their ruling That technicality is the only reason that the case was ruled in the seller’s favor, which you have been so kind as to reconfirm yourselfYour notion that you “have presented all the prove to [redacted] and [redacted] .” is beyond ludicrous What evidence? There was not a single piece of evidence or documentation provided by you during the entirety of the case The tracking details and communications through ***’s messaging system do not count, since they have access to those on their own You were saved from answering for your crime by a mere technicality, nothing more You have done nothing, nor have you provided a shred of evidence to support your defense While I have a police report, the evidence of the package you sent and the contents within it, witnesses present at the time it was opened who are willing to testify to it containing garbage as opposed to the computer purchased, and an ICreport I also have documentation proving Helen has been in the hospital, mandating that we take over her defense in this case, and the Power of Attorney that gives us the legal grounds to do so Where is your evidence? What do you have to show that would act as substantial proof to anyone that you did not commit this act? By repeatedly refusing to communicate with me or provide me with your contact information, your statement that you “are willing to present all the paper work to court with [redacted] ***” is inherently false Since, in the eyes of the law, I have the right to act in her stead and defend her, there is no excuse for your unwillingness to speak to me directly or provide me with the information requested Your interpretation of the [redacted] Usage Guidelines is also incorrect, as I have gone ahead and confirmed with them that it is absolutely acceptable for one who has Power of Attorney over another individual to defend them in the event that such an act is committed against them, or if they are unable to do so due to medical restrictions The same goes for your statements regarding To be frank, it is insulting to both mine and the mediators of this dispute’s intelligences that you continue to throw these flimsy excuses around and flawed interpretations of policies You are not fooling anyone It is nothing more than a thinly veiled attempt to shift attention away from the fact that you have and continue to refuse to fulfill my requests for your contact information All of your words are meaningless, since you are unwilling to even take ownership for your company’s actions This message marks the [redacted] instance in which I have formally requested that you provide me with your personal and business contact information Initially, the requests were so that information could be provided to the police when the report was being filed I sent a daily request of that nature to you for two solid weeks, and for two weeks you refused to respond to or fulfill any one of them You succeeded in stalling long enough that we were forced to file the report without that information, since there was a time deadline for it to be provided to the [redacted] Claims Department for them to be able to include it in their assessment of the case However, there is no longer any such time constraint Even so, you have waited until the absolute last minute possible to submit each one of your responses to this Revdex.com inquiry Simply put, you have, and continue to, be stalling to prevent having to take any actual accountability We are going on three months now since I first requested this information from you How much longer do you intend to sidestep my requests and drag this out before actually sending it? At this point, it is crystal clear that you have no intention of doing so, in order to allow you to continue hiding and avoid taking ownership for your actions and commentsYour repeated assertions that you “are willing to go to court and present everything” is bogus How exactly can this even be brought to the attention of a court, when you are not willing to present your basic contact information? Last I checked, a person has to be identified in order for them to file a legal claim, let alone be allowed into a court room This entire time, I have been dealing with a phantom, continually hiding behind his computer in order to avoid taking any ownership of this issue If you are innocent, as you keep stating, why are you so reluctant to provide your information? There is absolutely no reason which would prevent you from doing so Forget the fact that you have continually ignored and refused my requests For someone so eager to present this case and your “evidence” to a court, you should be volunteering to provide us with that information without my even having to ask! Which begs the question: What exactly are you hiding? I cannot think of a single reputable business that would refuse to provide someone with their contact information Especially if said business so staunchly asserts its innocence of all charges and wishes to pursue the matter in court! You cannot continue to remain anonymous in this claim Take ownership of your business as its actions, and provide me with your contact information Anyone can make the comments you have made when there is zero accountability associated with doing so If you are innocent, you will have the opportunity to have a court rule on your behalf and validate your claims By continuing to refuse to send your information, all you are doing is confirm that you know that you have done wrong and are afraid of having to answer for the act you have committed Until you do so, your words will continue to ring hollowI am not hiding If you feel so strongly about taking this matter to court, I am more than happy to comply Please just do the right thing, and provide your contact information to me so that we can pursue this matter legally Apart from that, any further words from you are nothing more than lip service from an individual who has no credibilitySincerely, [redacted]