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Resolution: We have investigated this customer’s concern and have provided a full refund of $on credit memo # [redacted] A copy of the credit memo was emailed to Mr [redacted] on 3/18/ I have also left a voice mail message regarding this issue The instructor of this course, [redacted] , [redacted] was notified of the incorrect answer from our Technical Team on 3/13/via emailSincerely, Terri A*** | Customer Service | CSOMMcGraw-Hill Education | Taylor Station Road, Columbus, OH P: | F: Terri.a***@mheducation.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]Per an email from Terri A***, the issue of outstanding tuition reimbursement for this course is still pendingI cannot accept the resolution until that piece is resolved and I have received all monies owed to meIt is also important to note that not just one answer was wrongPer an email on March 12th from McGraw Hill, the algorithm had multiple issues that needed to be correctedThis could have caused other assignments, including tests, to be wrongThe email is belowThe email is also addressed to me as "Professor ***"I am not confident that they actually contacted Professor [redacted] to correct this issueStart Email Now and see attached email too:Hello Professor ***,Your student, [redacted] ***, reported the following issue:Issue: The student's answers are being recognized as incorrect response by the system.The product team reviewed the following item and made the correction The item is now working properly.Section: MGMT (Part-1) Fall 2015Textbook: Jacobs, Operations and Supply Chain Management, 14eAssignment Name: Assignment 5-Chapter Question #: 2Question Name: Problem 17-6If your students have already submitted the assignment, we have an “adjust credit” option that you can use to adjust the grades for all students Click here to watch a tutorial.Further, I would like to inform you that our Product Team has reviewed all the versions of the algorithmic problem and several changes were made.If you have any questions or need further assistance, please let me know.Thank You,Ronnel A [redacted] Customer Experience GroupMcGraw-Hill Higher EducationWebsite: www.mhhe.com/supportPhone Support: (800) 331- Regards, [redacted] ***

Mrs***, It was to my understanding that this matter had already been resolvedI spoke with Mr*** *** personally and agreed that he should receive a complete refundI am not sure why there is a delay, however I will do what I can to expedite this resolution Sincerely, ***
***, Director of Operations

We have contacted our customer and have resolved her complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]Per an email from Terri A[redacted], the issue of outstanding tuition reimbursement for this course is still pending. I cannot accept the resolution until that piece is resolved and I have received all monies owed to me. It is also important to note that not just one answer was wrong. Per an email on March 12th from McGraw Hill, the algorithm had multiple issues that needed to be corrected. This could have caused other assignments, including tests, to be wrong. The email is below. The email is also addressed to me as "Professor [redacted]". I am not confident that they actually contacted Professor [redacted] to correct this issue. Start Email Now and see attached email too:Hello Professor [redacted],Your student, [redacted], reported the following issue:Issue: The student's answers are being recognized as incorrect response by the system.The product team reviewed the following item and made the correction.  The item is now working properly.Section: MGMT 5070 (Part-1) Fall 2015Textbook: Jacobs, Operations and Supply Chain Management, 14eAssignment Name: Assignment 5-Chapter 20 Question #: 2Question Name: Problem 17-6If your students have already submitted the assignment, we have an “adjust credit” option that you can use to adjust the grades for all students.  Click here to watch a tutorial.Further, I would like to inform you that our Product Team has reviewed all the versions of the algorithmic problem and several changes were made.If you have any questions or need further assistance, please let me know.Thank You,Ronnel A[redacted]Customer Experience GroupMcGraw-Hill Higher EducationWebsite:  www.mhhe.com/supportPhone Support: (800) 331-5094
Regards,
[redacted]

Resolution:  We have investigated this customer’s concern and have provided a full refund of $135.31 on credit memo # [redacted].  A copy of the credit memo was emailed to Mr. [redacted] on 3/18/16.  I have also left a voice mail message regarding this issue.  The instructor of this...

course, [redacted], [redacted] was notified of the incorrect answer from our Technical Team on 3/13/16 via email. Sincerely,  Terri A[redacted] | Customer Service | CSOMMcGraw-Hill Education | 860 Taylor Station Road, Columbus, OH 43085 P: 614.759.3705  | F: 1.800.953.8691 Terri.a[redacted]@mheducation.com