Cecconi Tax and Accounting

The customers account has a note that had been approved by the Customer Service manager to refund package in full upon receipt.Once the merchandise is returned, we will issue a full refund back to the credit card used to make the original purchase

We have called customer and left several messages to please contact us directly for return instructionsWe will refund the customer upon receipt of merchandise

We will have someone contact the customer today to send the product back for a full refundOnce we receive the products back the card on will be refunded in fullThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It's a shame that the only way to get action from the company was to file this complaint, but I appreciate your service being available Regards, [redacted]

Two packages were returned by CustomerTwo refunds were issued in the full amount of $each on The subscription had been canceled already.The cancel number is as follows: [redacted] Please see attached the receipts for both refunds processed

The customer is not in our systemWe are contacting the customer from the main office to further assist

Contacted Customer: Mr [redacted] stated that he does like the products and does not wish to return for a refundCustomer was made aware that the reason he was placed on an automatic shipment was because that is the offer that he placed an order for on the internetCustomer wishes to keep products and just be cancelled from receiving future deliveriesCustomer has been cancelled,Cancellation# [redacted]

Customer was refunded in the full amount of $on

Will contact customer and issue return labelAs soon as package is received, we will refund the full amount

Customer has been removed from call and mailing listThe only record that we have from this customer calling was that she wanted to cancel any automatic deliveryCustomer was cancelledCancellation [redacted]

Customer was given cancel # as well as Return Merchandise Authorization Number (RMA#***) to return merchandise for a full refund on 2/20/

Customer sent email on to cancel future delivery Cancelled on 2.14.2018, refund was processed on

Customer was called on 3/5/and sent an email on 3/8/with cancellation number.Customer will not receive any further shipmentsCancellation# [redacted]

There was no record of cancellation numberWe have contacted customer and asked that she return merchandise and that we will refund her upon receipt of the merchandise

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We have contacted the customer and issued a Return Merchandise Authorization number for both packages.As soon as the merchandise is received, customer will be issued refund for both packages

Customer was refunded in the full amount of $Please see copy of refund receipt

We have cancelled the automatic shipments so you will no longer receive anything else from usIf you would like to send the most recent order back from June 5th, please call customer service ###-###-#### to receive a RMA number to return the package for a full refundOnce we receive the
product back, your credit card will be refunded within business days. Thank you

I will accept the resolution as described that they will REFUND my account when they receive the merchandise back However, I would like to keep this complaint in an open status until that happens In the message they sent you "that they advised me to return any unopened merchandise & they would refund the FULL amount"…that is a lie…I can send you the transcripts from that on-line chat They refused to refund the full amount and would not give me an RMA number to return the merchandise for a refund I DO have a cancellation number….so that part is a lie too….they said that I did not call & cancel….ALL LIES!! I thank you for your help with this matter, but would like to keep the claim open until I get a refund… I do not trust that company!!