We have done our very best at explaining the transactions to this customer over four different times We apologize for the inconvenience this is causing to our customer We are 100% confident that the customer understood the transaction and agreed to all terms If the customer would like to visit us again, we would gladly meet about this miscommunication and perhaps clear up this challenging situation If they choose not to, then we will consider this matter closed
Complaint: I am rejecting this response because: Sincerely,they kept my down payment and I will send the contract to show youThey had dealings with me four times on the same vehicleleI wanted to get my downpayment back [redacted] ***
We feel that these complaints are unwarranted. However, we apologize for any miscommunication that could have occurred which might lead to the *** feeling the way they do. We traded them out of their first purchase within days and gave full value for that purchase towards a
nicer SUV. We have communicated and feel this case is closed
We have compliance issues with faxing or releasing a customer’s buying information. I can assure you that we did not keep someone’s $5400. If the down payment was part of a deal and the finance company bought the contract under those circumstances, then the customer signed an installment agreement and took delivery of the unit. We actually went through three different transactions with this customer and they were completely aware and satisfied at time of delivery. If the customer wants to provide you with the paperwork, then we will address any issues after viewing their concern. I am sorry that the customer has changed their mind again for the fourth time. They were completely satisfied the last time we had dealings with them. We can not give a down payment back to a customer when the finance company has funded the agreement. In this situation, we have been more than accommodating, gracious, and understanding to the customer’s needs and wishes. Sincerely, [redacted]General ManagerCecil Atkission Motors
Complaint: 10416270
I am rejecting this response because:
Sincerely,they kept my down payment and I will send the contract to show you. They had dealings with me four times on the same vehiclele. I wanted to get my downpayment back.
[redacted]
Complaint: 10416270
I am rejecting this response because: If they will fax you the contracts in question you will see that my down payment was not returned. The car they traded me into was sold for higher than the blue book and not down payment. The car was a lemon and I have had to repair it. I would like my down payment of $5,400.00 back.
Sincerely,
[redacted]
We have done our very best at explaining the transactions to this customer over four different times. We apologize for the inconvenience this is causing to our customer. We are 100% confident that the customer understood the transaction and agreed to all terms. If the customer would like to visit us again, we would gladly meet about this miscommunication and perhaps clear up this challenging situation. If they choose not to, then we will consider this matter closed.
We have done our very best at explaining the transactions to this customer over four different times We apologize for the inconvenience this is causing to our customer We are 100% confident that the customer understood the transaction and agreed to all terms If the customer would like to visit us again, we would gladly meet about this miscommunication and perhaps clear up this challenging situation If they choose not to, then we will consider this matter closed
Complaint: I am rejecting this response because: Sincerely,they kept my down payment and I will send the contract to show youThey had dealings with me four times on the same vehicleleI wanted to get my downpayment back [redacted] ***
We feel that these complaints are unwarranted. However, we apologize for any miscommunication that could have occurred which might lead to the *** feeling the way they do. We traded them out of their first purchase within days and gave full value for that purchase towards a
nicer SUV. We have communicated and feel this case is closed
We have compliance issues with faxing or releasing a customer’s buying information. I can assure you that we did not keep someone’s $5400. If the down payment was part of a deal and the finance company bought the contract under those circumstances, then the customer signed an installment agreement and took delivery of the unit. We actually went through three different transactions with this customer and they were completely aware and satisfied at time of delivery. If the customer wants to provide you with the paperwork, then we will address any issues after viewing their concern. I am sorry that the customer has changed their mind again for the fourth time. They were completely satisfied the last time we had dealings with them. We can not give a down payment back to a customer when the finance company has funded the agreement. In this situation, we have been more than accommodating, gracious, and understanding to the customer’s needs and wishes. Sincerely, [redacted]General ManagerCecil Atkission Motors
Complaint: 10416270
I am rejecting this response because:
Sincerely,they kept my down payment and I will send the contract to show you. They had dealings with me four times on the same vehiclele. I wanted to get my downpayment back.
[redacted]
Complaint: 10416270
I am rejecting this response because: If they will fax you the contracts in question you will see that my down payment was not returned. The car they traded me into was sold for higher than the blue book and not down payment. The car was a lemon and I have had to repair it. I would like my down payment of $5,400.00 back.
Sincerely,
[redacted]
We have done our very best at explaining the transactions to this customer over four different times. We apologize for the inconvenience this is causing to our customer. We are 100% confident that the customer understood the transaction and agreed to all terms. If the customer would like to visit us again, we would gladly meet about this miscommunication and perhaps clear up this challenging situation. If they choose not to, then we will consider this matter closed.