Cecil Management Group

Complaint: [redacted] I am rejecting this response because I have not received a refund as of April Upon receipt I will consider this issue satisfactorily concluded They have all my contact information from the application Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I'm aware that I wasn't charged for mowingI said I was charged for landscapingWhich wasn't on the move out list and is your responsibilityAnd of course I was there for the inspection because you told me NOT to be thereYou told me to drop my key by the officeI sent you my cleaning recipt and carpet cleaning receipt so you have the proof that it was done properlyAlso you sent me photos of the house when you inspected, which show how clean the house really wasI'm aware the furnace filter was my responsibility and yes I changed the filterThe dirt is the filter was obviously stirred up when my company was cleaning all the air ventsSo yes the filter is my responsibility, which I took care of, but the a actual furnace is Cecils responsibilitySo you really can't charge me $for the landscaping and $for furnace maintenance because BOTH of those things are your responsibilityI've been extremely professional about this situation so far, but I read your Google reviews and they all say the same thing, so I'm furious that you've done this to so many ther people as well Sincerely, [redacted] ***

(Sorry for the delay...we responding the day we received notification but it must not have savedThanks for reaching out again)On November 26th, our Property Manager [redacted] received an after hours emergency maintenance call about 4pmOur tenants started that they were working on their dryer vent in the crawlspace and broke a pipe so water was spraying everywhere [redacted] dispatched our technician out who quickly was in-route [redacted] also contacted the City of OFallon to help get the water turned off to the home to prevent further damage during this timeOur technician arrived to find out what the repair needed was and left to get the partsDuring this time, he and [redacted] discussed the repair needed and decided it was better to have a plumber dispatched outThis entire process starting with the initial phone call and involving our technician, a outside vendor plumber, the City of OFallon water department and our Property Manager occurred over a two hour time period [redacted] Plumbing came that night and did the emergency repairWe billed the tenants for this bill which was slightly over $They did pay us for itWe then sent them a bill of $which is for the two hour time frame our company was working to help repair the leakWhen they received the bill, they questioned why they would have to pay for our time tooWe explained to them that our time is billed out to and is not included on the [redacted] billThe tenants finally told us on the phone that "she understands but didn't agree with it"

Complaint: [redacted] I am rejecting this response because:The detector was working when I left the unitI used your recommended cleaning company I was told by your resident manager everything was good to go If said detector wasn’t working that is when I should have been notifiedMy military orders are attached I dropped off a copy at the office I gave you several opportunities to fix the situation before proceeding with a formal complaint CMG should take some ownership of the issue instead of pinning it on me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/29) */ We have reviewed our records and the facts we have do not corroborate Ms [redacted] 's accusations.First, [redacted] is not a showable unit it was just purchased by an owner who is renovating itWe do not have the go-ahead to show it to anyone yetWe don't even have a key to the condo yet Next when is ready the rent will be well over $1,Our qualifications for rental, which are listed online and in our office, state that the net (take home) pay must be at least times the rentShe would need a take-home pay of over $3,in order to qualify on income [redacted] states that we were going to make her pay a double deposit plus the first month's rent of $2,325, which would be for a rent of $There are some smaller condos at [redacted] that rent for that amount, but none of those are availableWe don't know what she is talking about here Next when we contacted her employer to verify her income and employment, we were told her pay rate is $16.00/hour, which is $2,GROSS pay per monthDeducting a standard 30% for taxes and other deductions would leave [redacted] with a net pay of somewhere around $1,Divide that by and it would qualify her for a rental in the $rangeThere is nothing at [redacted] in that price range It is our policy to deny any application that contains misleading or informationShe could have been disqualified for that alone NextWe ran her credit report and found that she had a very low credit score and had filed for bankruptcy years agoThat is why the double deposit would have been necessarywith good credit we require a single deposit and the first month's rentWe did not know when [redacted] applied about her bad credit and bankruptcy Our policy clearly states that the $application fee is non-refundableWe have to pay fees to run the credit report plus all our staff time to do criminal checks, verify employment and income and get landlord references We were not the ones who were rudeMs [redacted] has called and screamed at our property manager and wouldn't even let her talk We have residents of many different ethnicities at Eagle Ridge and everywhere we manage propertiesMs [redacted] 's race was not an issue In conclusion, we are not sure what she is talking about her facts are incorrect and inconsistentHad she been honest about her income we would have only shown her properties where her net (take home) pay was equal or greater than times the monthly rent We do not consider our time wasted, even though she falsified information on her applicationWe work hard to get good residents for the properties we manage The application fee is non-refundable and we do not feel we have anything to apologize for

We have previously communicated with Ms [redacted] regarding her concerns on the depositInitially, she thought we charged $for mowing the lawnWe explained to her in several emails that it was for landscape clean up which she was misunderstandingWe sent before and after pictures showing her what it looked like at move in, as well as when she vacatedThe pictures when vacating are attached showing it was overgrown with weeds and large volunteer trees.The home appeared attempted to be cleaned but was not 100%, especially in the kitchenMs [redacted] did not attend the move out so we did not know who she had cleaned it, however, we followed proper procedure to get cleanedWhen we arrive to a move out, the property must be in good condition and tenant has turned in keys so surrendering rights to propertyWe do provide a move out checklist detailing cleaning to help them prepare and know what is expectingWe hope tenants do that, or their cleaning company, so we do not have to react by sending out a cleaning crew to doFor the filter, I attached a picture of the filter replaced from her move outIt was extremely filthy and cloggedPer the lease, Ms [redacted] was responsible for the filter replacementThe owner is responsible for repairs to furnace but filter replacement is the tenants responsibilityShe obviously did not replace the filter at move out as she claimedWith that, why would she change it if she thought it was owners responsibility? We did try to communicate with Ms [redacted] to settle this for her and felt we did best to explain, and re-explain the charges on her accountI am sorry she was not satisfied and filed a Revdex.com complaint with youHopefully this helps to clear up her questions again

Complaint: [redacted] I am rejecting this response because: I was unaware of the charge and did not approve it See attached Sincerely, [redacted]