Complaint: [redacted] Here is what my parents want: To have the transaction undone as if it was never done and all the instalments they have paid into it refundedThe money that was given to them from the dealership will not be returned as they used it to make the first initial payments As stated before my father had to sell his 'Chevy Ranger to make additional paymentsThey would have preferred having the dealership find them a less expensive vehicle Option - undo the transaction and refund all payments made on the car Option - provide a car to my father similar to - same year as the car they took in order to get him into this car - and no payments refunded
From: [redacted] [mailto: [redacted] ] Sent: Wednesday, December 24, 12:PMTo: infoSubject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint # [redacted] Does this mean they will refund all the payments my parents have made to the financial institution the dealership involved in this transaction with bogus income figures?I read the dealership's response and was surprised they did not address the unlawful and fraudulent inflation of my parent's income They seemed more focused on saying I'm out for personal financial gainLet me put their accusation to rest by saying I own homes and an RVI just sold my home in Las Vegas and made a nice tidy profit from the saleAs a matter of fact, I was told by the sales GM the Sales Team from Dallas who was involved with the Sales Event would no longer be coming to Hondo's dealership as the result of how they conducted themselves.When I asked my mother why she signed the sales agreement, she responded angrily she didn't know or was ever made aware she was purchasing a vehicleShe said, "I honestly assumed your dad had won the car from the mailer and that I was signing documents for the transfer of ownership for the vehicle to them.My father needs a vehicle - I will personally pay any monies given to my father by the dealershipBut, in order for him to be made whole- he needs his vehicle or similar year- make- model- and condition to the one that was taken by the dealershipI would like to hear more from the dealership on their fraudulent information on the paperworkAlso, why employment and credit information was not verifiedWhen I conveyed the response from the dealership to my parents they were both outraged that a business would resort to saying I was attempting to do this for personal financial gain when they had asked me to intervene on their behalfMy dad is so stressed about where he's going to get the next payment which is terribly unsafe for him because he has stage throat cancer as well as a cyst on his left kidneyMy mom and dad said no one ever asked them anything about income or expensesMy dad was the angriest because it wasn't after they were told to sign the papers which they did that he was told he would not get the $4,for his car but rather half he was told it would beIt took one of my brothers several attempts along with my father to the dealership to get them to release the $they promised And the monthly payments were not the $as mentioned to him but came in at $a monthThe price of the vehicle went from $17,to well over $25,after additional items were added of which the business personnel never informed my parents.The reason I am involved in this complaint is because my parents asked me to intervene on their behalf to find out how they could have qualified for such an expensive vehicle on their income which is below poverty level.All this information being forwarded is what my parents wanted me to convey [redacted]
Good afternoon ***, I am trying to respond to Case # [redacted] I am unable to response in the Revdex.com format I have discuss this matter with my General Manager, we feel the request the [redacted] ’s are making on the dealership are way out of lineWe have offered to unwind the deal and release [redacted] ’s from the contract they entered with the lender with no intentions of refunding payments made by them for use of said vehicle This matter will be on the table for days effective [redacted] [redacted]
Complaint: [redacted] I am rejecting this response because: the dealer is lying about the substitute transportation the car provided to me was a small vehicle not suitable for my needs, I was purchasing an expedition.as of right now Monday 23 of February at 12:20 pm I still do not have my money nor the contract. as soon as the dealer resolves this issue I will notify the BBB. in the mean time I hope the dealer remains in a good disposition as they responded in the letter. Regards, [redacted] ***
To the Revdex.com, Mrand Mrs*** came into the dealership to cancel a contract they enter with Cecil Atkission FordThe said vehicle is currently being service and was in service when MrAnd Mrs*** decided to purchase the Ford ExpeditionWhile the Expedition was been service a braking
system part had to be order to pass the point inspection performed on used cars we sellDuring the time the Expedition was in service the dealership provided substitute transportation for the *** family at no chargeThe dealership offered to cancel the deal , and would to return Mrand Mrs*** ,$checkToday our position is still the sameWe would like to resend the contract and make arrangements to place the ***'s check in their possession.Thank You
*** ***
*** *** ***
Yes, the business refunded the chech and voided the contractI want to thank Revdex.com for the professionalism and attention to this matterThank you for your time
The complainant is not on the note nor was he a participant at any time during the sales process. That being said, we met with the complainant along with his father ( who is on the note) on (3) separate occassions.We made the following offer as a show of good
will:We would refund all monies paid to us by customer and pay off the existing note, as if the car deal never happened. That was rejected by son, since coming onto the scene the son does not let his father speak and seems intent on trying to get something for himself, due to his constant complaining of not having any money.So I am not sure what more we could have done, we offered to undo the transaction completely, at no cost to customer if the customer was truly unhappy about vehicleThe actual customer's only statement o us is that he likes the car.The allegations being made by the son seem to be nothing more than a failed attempt to satisfy his personal financial issues.Thank you
Our response to this complaint is that it is complaining to complain, and furthermore the complaintant is not on the contract. The use of the word fraud and bogus, the specific item that the relative of the customer is complaining about is the on the credit application that is information given by the customer and then the application is signed by the customer stating that the information contained is acurrate. If indeed the application is in error and the customer then signed it stating it was the truth, who is it that is at fault? Why one would continue to complain about this and refuse to to do anything that may allieviate the alledged stress of the father's high car payment, is beyond us.We stated that we would unwind the deal months ago, returning everyone financially back to where they were prior to the contract......that was rejectedWe stated we would find a lesser priced vehicle and trade him out of it so the payment would be lower.......that was rejected.All that seems to be important in this matter is that "someone" is looking to get something for nothing, regardless of what is right and wrong, who is responsible for what, what is fair or unfair. What we have heard from the actual customer is that he likes the car, and if the complaintant was truly trying to help his father lower his payment $77, there are many ways this could have been done by him and all of his resources that he has made efforts to share with us, but instead he chooses to cast aspersions toward us and refuse all remedies that demonstrate our desire to go above and beyond what is required by law, ethics or morality.I don't know what more we can say on this matter....If the parents ( the actual customers) are not mentally capable of entering into financial agreements and if their son was truly trying to undo what was done.......then why didn't he simply allow us to unwind/undo the transaction months ago.I am sorry to say there is obviously more being sought here than what is fair and equitable
From: [redacted] [mailto:[redacted]] Sent: Wednesday, December 24, 2014 12:24 PMTo: infoSubject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #[redacted]Does this mean they will refund all the payments my parents have made to the financial institution the dealership involved in this transaction with bogus income figures?I read the dealership's response and was surprised they did not address the unlawful and fraudulent inflation of my parent's income. They seemed more focused on saying I'm out for personal financial gain. Let me put their accusation to rest by saying I own 3 homes and an RV. I just sold my home in Las Vegas and made a nice tidy profit from the sale. As a matter of fact, I was told by the sales GM the Sales Team from Dallas who was involved with the Sales Event would no longer be coming to Hondo's dealership as the result of how they conducted themselves.When I asked my mother why she signed the sales agreement, she responded angrily she didn't know or was ever made aware she was purchasing a vehicle. She said, "I honestly assumed your dad had won the car from the mailer and that I was signing documents for the transfer of ownership for the vehicle to them.My father needs a vehicle - I will personally pay any monies given to my father by the dealership. But, in order for him to be made whole- he needs his vehicle or similar year- make- model- and condition to the one that was taken by the dealership. I would like to hear more from the dealership on their fraudulent information on the paperwork. Also, why employment and credit information was not verified. When I conveyed the response from the dealership to my parents they were both outraged that a business would resort to saying I was attempting to do this for personal financial gain when they had asked me to intervene on their behalf. My dad is so stressed about where he's going to get the next payment which is terribly unsafe for him because he has stage 4 throat cancer as well as a cyst on his left kidney. My mom and dad said no one ever asked them anything about income or expenses. My dad was the angriest because it wasn't after they were told to sign the papers which they did that he was told he would not get the $4,000.00 for his car but rather half he was told it would be. It took one of my brothers several attempts along with my father to the dealership to get them to release the $800.00 they promised. And the monthly payments were not the $225.00 as mentioned to him but came in at $377.00 a month. The price of the vehicle went from $17,000.00 to well over $25,000.00 after additional items were added of which the business personnel never informed my parents.The reason I am involved in this complaint is because my parents asked me to intervene on their behalf to find out how they could have qualified for such an expensive vehicle on their income which is below poverty level.All this information being forwarded is what my parents wanted me to convey.
[redacted]
Complaint: [redacted]
Here is what my parents want: To have the transaction undone as if it was never done and all the instalments they have paid into it refunded. The money that was given to them from the dealership will not be returned as they used it to make the first 2 initial payments. As stated before my father had to sell his '91 Chevy Ranger to make additional payments. They would have preferred having the dealership find them a less expensive vehicle. Option 1 - undo the transaction and refund all payments made on the car Option 2 - provide a car to my father similar to - same year as the car they took in order to get him into this car - and no payments refunded
Complaint: [redacted]
Here is what my parents want: To have the transaction undone as if it was never done and all the instalments they have paid into it refunded. The money that was given to them from the dealership will not be returned as they used it to make the first 2 initial payments. As stated before my father had to sell his '91 Chevy Ranger to make additional payments. They would have preferred having the dealership find them a less expensive vehicle. Option 1 - undo the transaction and refund all payments made on the car Option 2 - provide a car to my father similar to - same year as the car they took in order to get him into this car - and no payments refunded
Good afternoon [redacted], I am trying to respond to Case #[redacted]. I am unable to response in the Revdex.com format. I have discuss this matter with my General Manager, we feel the request the [redacted]’s are making on the dealership are way out of line. We have offered to unwind the deal and release [redacted]’s from the contract they entered with the lender with no intentions of refunding payments made by them for use of said vehicle . This matter will be on the table for 10 days effective [redacted]. [redacted]
Complaint: [redacted]
I am rejecting this response because: the dealer is lying about the substitute transportation the car provided to me was a small vehicle not suitable for my needs, I was purchasing an expedition.as of right now Monday 23 of February at 12:20 pm I still do not have my money nor the contract. as soon as the dealer resolves this issue I will notify the Revdex.com. in the mean time I hope the dealer remains in a good disposition as they responded in the letter.
Regards,
[redacted]
From: [redacted] Sent: [redacted]To: infoSubject: [redacted] This is the response my parents wanted me to forward back to the business through your organisation. As per our telephone conversation today I'm re sending this information.Cecil Atkisson Ford seems to want to shift blame from their sales team onto me and my wife. Me and my sons went to see them when I discovered the amount of car payment. They said their team was wrong to make up figures and agreed to find me a low priced car. They said it would take a while but they would undo what they did to make customers happy. I have sold my own truck just to make payments to them. Every month I borrow to make the car payment. They offered to right the wrong that was done to me and I accepted. I asked my son to write to you because they never seemed to do what they said. I want my car or a same type make and model my son will pay what they gave me. They lied about the sale on the paper. My wife thought I won the car and that she was signing for it. I thought it was two hundred dollars a month and they would give me four thousand for my car in return. They say they would undo the sale and get me a car I can afford but they didn't. They don't keep their word. My son went there and called several times before we wrote to you. They didn't want to do what they said. They filled out the figures on the paperwork. They never asked us about our income. My son says that if they had done it correctly they would have seen how much we made through a credit report. They said I made money and I still work. I can not stand up straight and I am 84. I went through cancer treatment due to stage 4 throat cancer. How do they think I can work? My wife can walk only with a walker. How can she work? I told no lies! They came out with paperwork and said sign this. We want a meeting with the business and us along with a Spanish speaking representative from the Revdex.com to get to the heart of this matter.
Complaint: [redacted] Here is what my parents want: To have the transaction undone as if it was never done and all the instalments they have paid into it refundedThe money that was given to them from the dealership will not be returned as they used it to make the first initial payments As stated before my father had to sell his 'Chevy Ranger to make additional paymentsThey would have preferred having the dealership find them a less expensive vehicle Option - undo the transaction and refund all payments made on the car Option - provide a car to my father similar to - same year as the car they took in order to get him into this car - and no payments refunded
From: [redacted] [mailto: [redacted] ] Sent: Wednesday, December 24, 12:PMTo: infoSubject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint # [redacted] Does this mean they will refund all the payments my parents have made to the financial institution the dealership involved in this transaction with bogus income figures?I read the dealership's response and was surprised they did not address the unlawful and fraudulent inflation of my parent's income They seemed more focused on saying I'm out for personal financial gainLet me put their accusation to rest by saying I own homes and an RVI just sold my home in Las Vegas and made a nice tidy profit from the saleAs a matter of fact, I was told by the sales GM the Sales Team from Dallas who was involved with the Sales Event would no longer be coming to Hondo's dealership as the result of how they conducted themselves.When I asked my mother why she signed the sales agreement, she responded angrily she didn't know or was ever made aware she was purchasing a vehicleShe said, "I honestly assumed your dad had won the car from the mailer and that I was signing documents for the transfer of ownership for the vehicle to them.My father needs a vehicle - I will personally pay any monies given to my father by the dealershipBut, in order for him to be made whole- he needs his vehicle or similar year- make- model- and condition to the one that was taken by the dealershipI would like to hear more from the dealership on their fraudulent information on the paperworkAlso, why employment and credit information was not verifiedWhen I conveyed the response from the dealership to my parents they were both outraged that a business would resort to saying I was attempting to do this for personal financial gain when they had asked me to intervene on their behalfMy dad is so stressed about where he's going to get the next payment which is terribly unsafe for him because he has stage throat cancer as well as a cyst on his left kidneyMy mom and dad said no one ever asked them anything about income or expensesMy dad was the angriest because it wasn't after they were told to sign the papers which they did that he was told he would not get the $4,for his car but rather half he was told it would beIt took one of my brothers several attempts along with my father to the dealership to get them to release the $they promised And the monthly payments were not the $as mentioned to him but came in at $a monthThe price of the vehicle went from $17,to well over $25,after additional items were added of which the business personnel never informed my parents.The reason I am involved in this complaint is because my parents asked me to intervene on their behalf to find out how they could have qualified for such an expensive vehicle on their income which is below poverty level.All this information being forwarded is what my parents wanted me to convey [redacted]
Good afternoon ***, I am trying to respond to Case # [redacted] I am unable to response in the Revdex.com format I have discuss this matter with my General Manager, we feel the request the [redacted] ’s are making on the dealership are way out of lineWe have offered to unwind the deal and release [redacted] ’s from the contract they entered with the lender with no intentions of refunding payments made by them for use of said vehicle This matter will be on the table for days effective [redacted] [redacted]
Complaint: [redacted] I am rejecting this response because: the dealer is lying about the substitute transportation the car provided to me was a small vehicle not suitable for my needs, I was purchasing an expedition.as of right now Monday 23 of February at 12:20 pm I still do not have my money nor the contract. as soon as the dealer resolves this issue I will notify the BBB. in the mean time I hope the dealer remains in a good disposition as they responded in the letter. Regards, [redacted] ***
Would like someone from the Revdex.com to call me*** *** *** ext*** ***
To the Revdex.com, Mrand Mrs*** came into the dealership to cancel a contract they enter with Cecil Atkission FordThe said vehicle is currently being service and was in service when MrAnd Mrs*** decided to purchase the Ford ExpeditionWhile the Expedition was been service a braking
system part had to be order to pass the point inspection performed on used cars we sellDuring the time the Expedition was in service the dealership provided substitute transportation for the *** family at no chargeThe dealership offered to cancel the deal , and would to return Mrand Mrs*** ,$checkToday our position is still the sameWe would like to resend the contract and make arrangements to place the ***'s check in their possession.Thank You
*** ***
*** *** ***
Yes, the business refunded the chech and voided the contractI want to thank Revdex.com for the professionalism and attention to this matterThank you for your time
Complaint: ***
I am rejecting this response because:just close this case!
Regards,
*** ***
The complainant is not on the note nor was he a participant at any time during the sales process. That being said, we met with the complainant along with his father ( who is on the note) on (3) separate occassions.We made the following offer as a show of good
will:We would refund all monies paid to us by customer and pay off the existing note, as if the car deal never happened. That was rejected by son, since coming onto the scene the son does not let his father speak and seems intent on trying to get something for himself, due to his constant complaining of not having any money.So I am not sure what more we could have done, we offered to undo the transaction completely, at no cost to customer if the customer was truly unhappy about vehicleThe actual customer's only statement o us is that he likes the car.The allegations being made by the son seem to be nothing more than a failed attempt to satisfy his personal financial issues.Thank you
Our response to this complaint is that it is complaining to complain, and furthermore the complaintant is not on the contract. The use of the word fraud and bogus, the specific item that the relative of the customer is complaining about is the on the credit application that is information given by the customer and then the application is signed by the customer stating that the information contained is acurrate. If indeed the application is in error and the customer then signed it stating it was the truth, who is it that is at fault? Why one would continue to complain about this and refuse to to do anything that may allieviate the alledged stress of the father's high car payment, is beyond us.We stated that we would unwind the deal months ago, returning everyone financially back to where they were prior to the contract......that was rejectedWe stated we would find a lesser priced vehicle and trade him out of it so the payment would be lower.......that was rejected.All that seems to be important in this matter is that "someone" is looking to get something for nothing, regardless of what is right and wrong, who is responsible for what, what is fair or unfair. What we have heard from the actual customer is that he likes the car, and if the complaintant was truly trying to help his father lower his payment $77, there are many ways this could have been done by him and all of his resources that he has made efforts to share with us, but instead he chooses to cast aspersions toward us and refuse all remedies that demonstrate our desire to go above and beyond what is required by law, ethics or morality.I don't know what more we can say on this matter....If the parents ( the actual customers) are not mentally capable of entering into financial agreements and if their son was truly trying to undo what was done.......then why didn't he simply allow us to unwind/undo the transaction months ago.I am sorry to say there is obviously more being sought here than what is fair and equitable
From: [redacted] [mailto:[redacted]] Sent: Wednesday, December 24, 2014 12:24 PMTo: infoSubject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #[redacted]Does this mean they will refund all the payments my parents have made to the financial institution the dealership involved in this transaction with bogus income figures?I read the dealership's response and was surprised they did not address the unlawful and fraudulent inflation of my parent's income. They seemed more focused on saying I'm out for personal financial gain. Let me put their accusation to rest by saying I own 3 homes and an RV. I just sold my home in Las Vegas and made a nice tidy profit from the sale. As a matter of fact, I was told by the sales GM the Sales Team from Dallas who was involved with the Sales Event would no longer be coming to Hondo's dealership as the result of how they conducted themselves.When I asked my mother why she signed the sales agreement, she responded angrily she didn't know or was ever made aware she was purchasing a vehicle. She said, "I honestly assumed your dad had won the car from the mailer and that I was signing documents for the transfer of ownership for the vehicle to them.My father needs a vehicle - I will personally pay any monies given to my father by the dealership. But, in order for him to be made whole- he needs his vehicle or similar year- make- model- and condition to the one that was taken by the dealership. I would like to hear more from the dealership on their fraudulent information on the paperwork. Also, why employment and credit information was not verified. When I conveyed the response from the dealership to my parents they were both outraged that a business would resort to saying I was attempting to do this for personal financial gain when they had asked me to intervene on their behalf. My dad is so stressed about where he's going to get the next payment which is terribly unsafe for him because he has stage 4 throat cancer as well as a cyst on his left kidney. My mom and dad said no one ever asked them anything about income or expenses. My dad was the angriest because it wasn't after they were told to sign the papers which they did that he was told he would not get the $4,000.00 for his car but rather half he was told it would be. It took one of my brothers several attempts along with my father to the dealership to get them to release the $800.00 they promised. And the monthly payments were not the $225.00 as mentioned to him but came in at $377.00 a month. The price of the vehicle went from $17,000.00 to well over $25,000.00 after additional items were added of which the business personnel never informed my parents.The reason I am involved in this complaint is because my parents asked me to intervene on their behalf to find out how they could have qualified for such an expensive vehicle on their income which is below poverty level.All this information being forwarded is what my parents wanted me to convey.
[redacted]
Complaint: [redacted]
Here is what my parents want: To have the transaction undone as if it was never done and all the instalments they have paid into it refunded. The money that was given to them from the dealership will not be returned as they used it to make the first 2 initial payments. As stated before my father had to sell his '91 Chevy Ranger to make additional payments. They would have preferred having the dealership find them a less expensive vehicle. Option 1 - undo the transaction and refund all payments made on the car Option 2 - provide a car to my father similar to - same year as the car they took in order to get him into this car - and no payments refunded
Complaint: [redacted]
Here is what my parents want: To have the transaction undone as if it was never done and all the instalments they have paid into it refunded. The money that was given to them from the dealership will not be returned as they used it to make the first 2 initial payments. As stated before my father had to sell his '91 Chevy Ranger to make additional payments. They would have preferred having the dealership find them a less expensive vehicle. Option 1 - undo the transaction and refund all payments made on the car Option 2 - provide a car to my father similar to - same year as the car they took in order to get him into this car - and no payments refunded
Good afternoon [redacted], I am trying to respond to Case #[redacted]. I am unable to response in the Revdex.com format. I have discuss this matter with my General Manager, we feel the request the [redacted]’s are making on the dealership are way out of line. We have offered to unwind the deal and release [redacted]’s from the contract they entered with the lender with no intentions of refunding payments made by them for use of said vehicle . This matter will be on the table for 10 days effective [redacted]. [redacted]
Complaint: [redacted]
I am rejecting this response because: the dealer is lying about the substitute transportation the car provided to me was a small vehicle not suitable for my needs, I was purchasing an expedition.as of right now Monday 23 of February at 12:20 pm I still do not have my money nor the contract. as soon as the dealer resolves this issue I will notify the Revdex.com. in the mean time I hope the dealer remains in a good disposition as they responded in the letter.
Regards,
[redacted]
From: [redacted] Sent: [redacted]To: infoSubject: [redacted] This is the response my parents wanted me to forward back to the business through your organisation. As per our telephone conversation today I'm re sending this information.Cecil Atkisson Ford seems to want to shift blame from their sales team onto me and my wife. Me and my sons went to see them when I discovered the amount of car payment. They said their team was wrong to make up figures and agreed to find me a low priced car. They said it would take a while but they would undo what they did to make customers happy. I have sold my own truck just to make payments to them. Every month I borrow to make the car payment. They offered to right the wrong that was done to me and I accepted. I asked my son to write to you because they never seemed to do what they said. I want my car or a same type make and model my son will pay what they gave me. They lied about the sale on the paper. My wife thought I won the car and that she was signing for it. I thought it was two hundred dollars a month and they would give me four thousand for my car in return. They say they would undo the sale and get me a car I can afford but they didn't. They don't keep their word. My son went there and called several times before we wrote to you. They didn't want to do what they said. They filled out the figures on the paperwork. They never asked us about our income. My son says that if they had done it correctly they would have seen how much we made through a credit report. They said I made money and I still work. I can not stand up straight and I am 84. I went through cancer treatment due to stage 4 throat cancer. How do they think I can work? My wife can walk only with a walker. How can she work? I told no lies! They came out with paperwork and said sign this. We want a meeting with the business and us along with a Spanish speaking representative from the Revdex.com to get to the heart of this matter.