Cecity.Com Reviews (%countItem)
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Address: 13034 Ballantyne Corporate Pl, Charlotte, North Carolina, United States, 28277-1498
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I registered for a combined online education program ("AMSAM and Adept") last month. I was able to successfully complete all of the AMSAM program. I was never able to access Adept portion of the program without the site asking for an additional $100 payment. I submitted online help requests through the medconcert website on 9/24 and 9/29 (and again today). I emailed support referencing online help ticket # on 9/29, 10/3, 10/12, and 10/16. I have received no response. This educational program was for preparation for a board exam that I took on 10/20. At this point, I think the most reasonable outcome would be a refund for the portion I was never able to access. In the least, I wanted Revdex.com to know of the nonresponsiveness to multiple requests
20 November 2017***Revdex.com400 Holiday Drive, Suite 200Pittsburgh PA 15220
RE: Complaint ***
Daar Ms.. ***,I am writing In response to your letter dated 11 Novambar 2017, regarding your assigned comptaint ID of ***. Please note that Premier, Inc. acquired the former CeCity in August of 2015.We have no record of *** contacting our support organization prior to 25 October 2017. Within 24 hours of receiving this inquiry, our support manager responded to Dr, *** with clarifying Instructions on accessing the Adept component of the program. Although the site was functioning as intended, we in good faith, issued the requested $100 credit. We have not received any subsequent communication from or regarding Dr. *** until your letter.Upon receiving your letter we have again reached-out to *** to ensure his satisfaction with our services.Best Regards,Tim RSenior Director, Product Support ServicesPremier, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. I have received a refund, though still have never been contacted by the company in any way since my original emails were sent as they stated in their response letter.
Regards