Cedar Broad Apartments

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below / [redacted] Style Definitions */ Per the response letter from Cedar Broad Apartments, Debbie R [redacted] stated that it was a courtesy for her to have contacted me on June 2, 2016, and questioned my intentions of vacating the property (paragraph 1, and 4)However, as I stated in my initial complaint, and per paragraph 3, I had made multiple attempts to contact the leasing office and told multiple leasing agents of my intentions of vacating the property since February 10, If this was considered a courteous gesture, why was I not contacted by May 3rd, as opposed to June 3rd, so I would not incur an additional “reletting charge” due to a lack of a 60-day notice provided in writing? Furthermore, per paragraph 3, Debbie R [redacted] stated that “all leasing staff is aware that all residents are required to give the 60-day notice in writing and instruct them to do so.” However, this same issue occurred in apartment number ***, and [redacted] and [redacted] (former tenants of ***) were also forced to pay for a reletting charge, since they were not informed of the requirement to provide days’ notice in writing eitherThus, this requirement that all leasing agents were allegedly aware of, is not being communicated to tenants, and is clearly a reoccurring issue Per paragraph 2, when a renewal letter was placed on my apartment door on February 10th, it did not state that my intentions to vacate the property were required to be in writingIf it did, I would have provided itAgain, I had made multiple attempts to inform the leasing office of my intentions to vacate between February 10th and June 2, Furthermore, I discussed with a leasing agent of the move out requirements in early May (such as utility termination dates, painting and cleaning requirements upon move out, etc.) and again, no attempt was made by said leasing agent to inform me of this requirement that is so adamantly enforced In reference to paragraph 4, the explanation of a reletting charge was not discussed during my conversation with Debbie R [redacted] on June 2, Furthermore, nowhere in my lease agreement does it state that I would be required to pay a reletting charge/insufficient notice fee of one month rent if I did not provide a proper day notice in writing, if I did not continue my lease on a month-to-month basis at a higher rate (see attached leasing agreement provided)It only states that “this lease contract will automatically renew month-to-moth unless either party gives at least days of written notice " Finally, I would also like to address that no where in Debbie R***s response did she acknowledge my previous agreement with the former property manager, or the fact that my lease was an 11-month lease, as opposed to a 12-month, which further attests to my intention of vacating the property upon the termination date of my lease Regards, [redacted] ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Per the response letter from Cedar Broad Apartments,
Debbie R[redacted] stated that it was a courtesy for her to have contacted me on June
2, 2016, and questioned my intentions of vacating the property (paragraph 1, 3
and 4). However, as I stated in my initial complaint, and per paragraph 3, I
had made multiple attempts to contact the leasing office and told multiple leasing
agents of my intentions of vacating the property since February 10, 2016. If this
was considered a courteous gesture, why was I not contacted by May 3rd,
as opposed to June 3rd, so I would not incur an additional “reletting
charge” due to a lack of a 60-day notice provided in writing? Furthermore, per
paragraph 3, Debbie R[redacted] stated that “all leasing staff is aware that all
residents are required to give the 60-day notice in writing and instruct them
to do so.” However, this same issue occurred in apartment number [redacted], and [redacted] and [redacted] (former tenants of [redacted]) were also forced to pay for a
reletting charge, since they were not informed of the requirement to provide
60 days’ notice in writing either. Thus, this requirement that all leasing
agents were allegedly aware of, is not being communicated to tenants, and is
clearly a reoccurring issue.
Per paragraph 2, when a
renewal letter was placed on my apartment door on February 10th, it
did not state that my intentions to vacate the property were required to be in
writing. If it did, I would have provided it. Again, I had made multiple
attempts to inform the leasing office of my intentions to vacate between
February 10th and June 2, 2016. Furthermore, I discussed with a leasing agent of the
move out requirements in early May (such as utility termination dates,
painting and cleaning requirements upon move out, etc.) and again, no attempt was
made by said leasing agent to inform me of this requirement that is so adamantly
enforced.   
In reference to paragraph 4, the
explanation of a reletting charge was not discussed during my conversation with
Debbie R[redacted] on June 2, 2016. Furthermore, nowhere
in my lease agreement does it state that I would be required to pay a
reletting charge/insufficient notice fee of one month rent if I did not provide
a proper 60 day notice in writing, if I did not continue my lease on a month-to-month basis at a higher rate (see attached leasing agreement provided). It only states that “this lease contract will automatically renew
month-to-moth unless either party gives at least 60 days of written notice…" 
Finally, I would also like to
address that no where in Debbie R[redacted]s response did she acknowledge my previous
agreement with the former property manager, or the fact that my lease was an 11-month
lease, as opposed to a 12-month, which further attests to my intention of
vacating the property upon the termination date of my lease.
 
Regards,
[redacted]

This letter is in response to the customer complaint from Mr. [redacted]. Mr. [redacted] was contacted by phone as a courtesy on June 2, 2016 regarding his lease agreement coming to an end on June 30, 2016 as we had not heard from him on a decision to renew his lease or move out. A...

renewal offer letter dated February 10, 2016 was placed on Mr. [redacted]'s apartment door on February 10, 2016 giving him ample time to make a decision about renewing his lease. The letter indicates if a resident is not renewing the lease they are required to give a 60 day notice in writing that they are vacating. When he was contacted on June 2, 2016 he indicated that he had spoken to several of the leasing staff that he was not renewing his lease and he was moving out on June 30, 2016. He was told during the conversation on June 2, 2016 that · his lease agreement required that he give a 60 day notice in writing that he was moving out at the end of his lease. He was also told that all leasing staff is aware that all residents are required to give the 60 day notice in writing and instructs them to do so . He was told during the conversation on June 2, 2016 that his lease agreement required that he give a 60 day notice to vacate in writing. It was then explained that if he gave the 60 day notice in writing as of June 2, 2016 he would turn in keys on August 2, 2016 and pay rent at a month to month rate from July 1, 2016 to August 2, 2016. Otherwise, if he gave notice to vacate for June 30, 2016 the lease agreement would require him to pay a reletting charge/insufficient notice fee of one month's rent. He was offered to be sent a copy of his lease agreement that explained what was required as to giving the proper 60 day notice in writing. A copy of his lease agreement which explains the move out procedures was emailed to him on June 2, 2016 at which point he provided his notice in writing for June 30, 2016. (Apartment Lease Contract Information Listed Below) Cedar Broad valued Mr. [redacted] as a resident and we hope there will be a resolution to his complaint. Please let us know if you require additional information. Thank you, Debbie R[redacted], Assistant Community Director, Cedar Broad Apartments

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Per the response letter from Cedar Broad Apartments,
Debbie R[redacted] stated that it was a courtesy for her to have contacted me on June
2, 2016, and questioned my intentions of vacating the property (paragraph 1,
and 4)However, as I stated in my initial complaint, and per paragraph 3, I
had made multiple attempts to contact the leasing office and told multiple leasing
agents of my intentions of vacating the property since February 10, If this
was considered a courteous gesture, why was I not contacted by May 3rd,
as opposed to June 3rd, so I would not incur an additional "reletting
charge" due to a lack of a 60-day notice provided in writing? Furthermore, per
paragraph 3, Debbie R[redacted] stated that "all leasing staff is aware that all
residents are required to give the 60-day notice in writing and instruct them
to do so." However, this same issue occurred in apartment number [redacted], and [redacted] and [redacted] (former tenants of [redacted]) were also forced to pay for a
reletting charge, since they were not informed of the requirement to provide
days' notice in writing eitherThus, this requirement that all leasing
agents were allegedly aware of, is not being communicated to tenants, and is
clearly a reoccurring issue
Per paragraph 2, when a
renewal letter was placed on my apartment door on February 10th, it
did not state that my intentions to vacate the property were required to be in
writingIf it did, I would have provided itAgain, I had made multiple
attempts to inform the leasing office of my intentions to vacate between
February 10th and June 2, Furthermore, I discussed with a leasing agent of the
move out requirements in early May (such as utility termination dates,
painting and cleaning requirements upon move out, etc.) and again, no attempt was
made by said leasing agent to inform me of this requirement that is so adamantly
enforced
In reference to paragraph 4, the
explanation of a reletting charge was not discussed during my conversation with
Debbie R[redacted] on June 2, Furthermore, nowhere
in my lease agreement does it state that I would be required to pay a
reletting charge/insufficient notice fee of one month rent if I did not provide
a proper day notice in writing, if I did not continue my lease on a month-to-month basis at a higher rate (see attached leasing agreement provided)It only states that "this lease contract will automatically renew
month-to-moth unless either party gives at least days of written notice
"
Finally, I would also like to
address that no where in Debbie R[redacted]s response did she acknowledge my previous
agreement with the former property manager, or the fact that my lease was an 11-month
lease, as opposed to a 12-month, which further attests to my intention of
vacating the property upon the termination date of my lease
Regards,
[redacted]

Review: In April 2015, the former manager of this complex and I had an agreement that my lease would end June 30th, 2015 (the lease was an 11 month lease) and she was well aware of my intention of leaving the property once my lease ended. During the time in which my lease began and ended, the property hired a new manager, and several new leasing agents. Several months prior to my lease terminating, I made multiple attempts to confirm with the leasing office that I would vacate the property, effective June 30th. Although I had talked to at least 3 leasing agents between March 2016, until June 3rd, no one told me I had to submit my intention to leave in writing. On June 3rd, I was contacted by the property assistant manager, Debbie R[redacted], who informed me that I would have to pay an additional 1 month of rent, since my lease states that it will automatically renew since I did not submit my intention to leave within 60 days of my lease termininating, in writing. The property manager, Amanda, then told me I would not be able to stay in my apartment for an additional month, because this additional month in rent was considered a "fee," and would not be able to utilize the apartment-- these terms and "fees" were not indicated in my lease. The lease states" this lease contract will automatically renew month to month.." but does not mention any fees, etc.Desired Settlement: I wish for this charge to be waived, as I had made it abundantly clear that I would be leaving the property as of June 30th. I was told several times by the property manager that she "didn't understand why I was not notified of this requirement when everyone is aware of this at the leasing office." However, my friends/neighbors had to endure this same scam since they weren't made aware of this requirement either; thus were required to pay for this "fee" as well.

Business

Response:

This letter is in response to the customer complaint from Mr. [redacted]. Mr. [redacted] was contacted by phone as a courtesy on June 2, 2016 regarding his lease agreement coming to an end on June 30, 2016 as we had not heard from him on a decision to renew his lease or move out. A renewal offer letter dated February 10, 2016 was placed on Mr. [redacted]'s apartment door on February 10, 2016 giving him ample time to make a decision about renewing his lease. The letter indicates if a resident is not renewing the lease they are required to give a 60 day notice in writing that they are vacating. When he was contacted on June 2, 2016 he indicated that he had spoken to several of the leasing staff that he was not renewing his lease and he was moving out on June 30, 2016. He was told during the conversation on June 2, 2016 that · his lease agreement required that he give a 60 day notice in writing that he was moving out at the end of his lease. He was also told that all leasing staff is aware that all residents are required to give the 60 day notice in writing and instructs them to do so . He was told during the conversation on June 2, 2016 that his lease agreement required that he give a 60 day notice to vacate in writing. It was then explained that if he gave the 60 day notice in writing as of June 2, 2016 he would turn in keys on August 2, 2016 and pay rent at a month to month rate from July 1, 2016 to August 2, 2016. Otherwise, if he gave notice to vacate for June 30, 2016 the lease agreement would require him to pay a reletting charge/insufficient notice fee of one month's rent. He was offered to be sent a copy of his lease agreement that explained what was required as to giving the proper 60 day notice in writing. A copy of his lease agreement which explains the move out procedures was emailed to him on June 2, 2016 at which point he provided his notice in writing for June 30, 2016. (Apartment Lease Contract Information Listed Below) Cedar Broad valued Mr. [redacted] as a resident and we hope there will be a resolution to his complaint. Please let us know if you require additional information. Thank you, Debbie R[redacted], Assistant Community Director, Cedar Broad Apartments

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: 1/15/2014A couple of weeks ago my roommate and I went to visit Cedar Broad apartments to inquire about a two-bedroom apartment. We spoke to [redacted] the assistant property manager. We paid a total of $400 to [redacted](Cedar Broad), which included two $50 application fees, a $100 administrative fee, and a $200 security deposit. [redacted] told us that was all we needed, and that depending on our credit, the security deposit might go up some, but not much, and that the pet deposit for my pets would be divided into three months once we moved in. I informed [redacted] before giving her the $400 that if the credit status required putting a few more hundred down, that I was not interested in moving into Cedar Broad. I received an email a few days later from Cedar Broad Associates that congratulated me that I was approved, but I had to pay another $500 for the deposit before moving in. I tried to call [redacted] back to decline but wasn't able to get in touch with her, so I went to the office the next morning. I was informed that I could not get any money back because when I filled out the application, the apartment was reserved. feel as though I have been jipped out of at least the $200 deposit, as I also feel that the should have just ran our application without asking for the deposit up front to give applicants a chance to decide whether the extra deposit that might be required is doable or not. After all this I really don't want to move in this apartment, but feel like I don't want to lose the money either.Desired Settlement: I would at least like the $200 deposit that I put down on the apartment. I would still be out of the other $200 by formality.