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Cedar City Motors

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Cedar City Motors Reviews (2)

Initial Business Response /* (1000, 10, 2015/06/03) */
The customer purchased a vehicle with 3 month 3,000 mile powertrain warranty. The instrument cluster stopped working and we had it replaced with the exact miles on the car. A month later one of the gauge stopped working. She brought it back and...

we repaired it again.
Since the last repair, we have not been notified of any other problems. The customer still owes $500.

Initial Business Response /* (1000, 8, 2015/10/29) */
TO WHOM IT MAY CONCERN
WE ARE REPLYING TO THE COMPLAINT OF [redacted]. COMPLAINT #XXXXXXX.
THE FOLLOWING THINGS HAVE OCCURRED ABOUT THIS VEHICLE.
1. THE INDIVIDUAL PURCHASED THE VEHICLE AS IT.
2. WE AGREEDED ON A PRICE, BUT HAD TO...

LOWER THE PRICE, AS THE BUYER COULDN'T GET ALL THE MONEY NEEDED.
3. THE BUYER CAME IN AND SAID THE OIL NEEDED CHANGED, AND SHE WANTED US TO CHANGE HER OIL AND LET HER PAY US LATER.
4. WE HAVE FIXED THE BRAKE LINE AFTER SHE HAD PAID FOR THE VEHICLE. AT LEAST A WEEK LATER.
5. WE CHARGED THE AIR CONDITIONING, AT LEAST TWO WEEKS AFTER THE SALE.
6. REPAIRED THE REAR SEAT BELT.
7. WE OFFERED TO HELP PAY FOR THE REPAIRS FOR THE POWER STEERING PROBLEMS, BUT THE BUYER REFUSES TO HELP PAY ANY PART OF THE COST OF THE REPAIR.
WE FEEL THAT WE HAVE BEEN NOTHING BUT GOOD TO THIS CUSTOMER, INFACT WE HAVE BENT OVER BACKWARDS TO MAKE HER HAPPY.
SINCERELY;
[redacted] L. [redacted]
OFFICE MANAGER

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Address: 2612 Marshall Ave, Mattoon, Illinois, United States, 61938-4906

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