Cedar Grove Child Development Centre

Hi ***,I'm so sorry to hear about your experienceI can confirm that our team refunded $to your card that was used for the transaction, which is your total for the unit less shipping fees.If you have questions about our terms, feel free to view our Warranty and Terms here: [redacted] If there is anything else we can do, please do not hesitate to reach out to us directly

Livestream's terms of service ( [redacted] ) indicate that all Livestream accounts automatically renewThis is also confirmed once the customer has accepted our terms upon the initial subscription purchase, and is also on the receipt that is emailed to the owner of the account.Our Account Management team sent a formal introductory message on February [redacted] 2016, reminding the customer that the renewal date was approaching on March [redacted] Given the customers situation, we offered a full month's credit of $as a one time courtesy to be used toward their next purchase or upgradeUnfortunately, we did not hear back from the customer after that interaction, but did notice that the account has been closedOur offer of a credit still stands, and we're happy to help the customer close their plan if/when they start a new subscription

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? That information still does not state that I agreed to renewI have also spoken to several representatives and stated that we are TESTING out the subscriptionWhy havent they indicated this in their notes? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
That information still does not state that I agreed to renewI have also spoken to several representatives and stated that we are TESTING out the subscriptionWhy havent they indicated this in their notes?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi Colleen, Our Premium subscription to the *** platform service does provide access to our Premium Support Phone line available days a week from 9:30a-8:30p ETI did see that you left a Voicemail, and that we gave you a call back about your request to cancel on October **, We'd
like to help you rectify the situation, and certainly don't want you to feel you were left high and dryFeel free to email us at *** for further assistance or for your refundWe'd love to hear more about why you no longer wish to use our services so that we can improve moving forwardBest, The Livestream Team

Hi ***,I'm so sorry to hear about your experienceI can confirm that our team refunded $to your card that was used for the transaction, which is your total for the unit less shipping fees.If you have questions about our terms, feel free to view our Warranty and Terms
here:***If there is anything else we can do, please do not hesitate to reach out to us directly

Livestream's terms of service (***) indicate that all Livestream accounts automatically renewThis is also confirmed once the customer has accepted our terms upon the initial subscription purchase, and is also on the receipt that is emailed to the owner of the account.Our
Account Management team sent a formal introductory message on February *** 2016, reminding the customer that the renewal date was approaching on March *** Given the customers situation, we offered a full month's credit of $as a one time courtesy to be used toward their next purchase or upgrade. Unfortunately, we did not hear back from the customer after that interaction, but did notice that the account has been closedOur offer of a credit still stands, and we're happy to help the customer close their plan if/when they start a new subscription

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been touched upon in hopes of being resolvedIf all finally goes well, I will drop complaint.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been touched upon in hopes of being resolvedIf all finally goes well, I will drop complaint.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
? That information still does not state that I agreed to renewI have also spoken to several representatives and stated that we are TESTING out the subscriptionWhy havent they indicated this in their notes?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
?

Hi Colleen, Our Premium subscription to the [redacted] platform service does provide access to our Premium Support Phone line available 7 days a week from 9:30a-8:30p ET. I did see that you left a Voicemail, and that we gave you a call back about your request to cancel on October **, 2016. We'd...

like to help you rectify the situation, and certainly don't want you to feel you were left high and dry. Feel free to email us at [redacted] for further assistance or for your refund. We'd love to hear more about why you no longer wish to use our services so that we can improve moving forward. Best, The Livestream Team

Livestream's terms of service ([redacted]) indicate that all Livestream accounts automatically renew. This is also confirmed once the customer has accepted our terms upon the initial subscription purchase, and is also on the receipt that is emailed to the owner of the account.Our...

Account Management team sent a formal introductory message on February [redacted] 2016, reminding the customer that the renewal date was approaching on March [redacted] 2016. Given the customers situation, we offered a full month's credit of $399 as a one time courtesy to be used toward their next purchase or upgrade. Unfortunately, we did not hear back from the customer after that interaction, but did notice that the account has been closed. Our offer of a credit still stands, and we're happy to help the customer close their plan if/when they start a new subscription.