A refund of the security deposit was prepared and mailed on September 20, 2016. Because we did not have a forwarding address the check was mailed to the Mounds View address with the expectation that the mail would be forwarded to the new address. On December 6 we received the original check back...
from the post office. A new check has been issued and mailed. Copies of the returned envelope and the reissued check are attached.
In response to ID #[redacted], we did receive a call from [redacted] on the 6th of October regarding her over payment, she was told we would look into it and get it back to her. The money was sent to her account on the 12th of October. We have left a message for her to see if...
she has the funds but have not heard back from her. If you have any further questions or concerns with this please let me know and I will be happy to respond. Kind Regards, Kim [redacted] Property Manager ###-###-#### Fax – ###-###-#### K[redacted]@cedarmanagement.com
I am rejecting this response because:
1. . [redacted]. This is standard practice as detailed in the letter.....Response: A letter stating there is a $1000 is in my possession and a copy was mailed to my State Farm Agent2. Response: I have emails from management company telling me not to bother them!!3. Response:. Property was purchased %/2017 Lawn in back not mowed until called office in July Have Emails to prove this Office refused to give any info about who was on the board, when the meetings were held, and Board meeting minutes on website listed 2015 as the last meeting' email documentation5. Lastly, the accusation is made that Board Meeting Minutes are not posted on the website and the last ones posted go back to 2015. Exhibit 5 shows this is clearly not the case: Exhibit 5 is two screen shots of the documents listed on the website. I have highlighted minutes from 2016 and 2017 that are posted. Response: not on Monday, Oct.16,2017 when this complaint was filed with Revdex.comHopefully I have adequately responded to the complaints filed.
As the Community Association Manager for Heritage Oaks HOA I submit the following responses to the complaints filed by [redacted]: 1. Request for $1000.00 towards hail claim insurance deductible: As noted in exhibit 1, a letter was immediately sent to the owners when the claim was filed....
This stated that each owner would be assessed $200.00, not $1,000.00 as claimed by Ms. [redacted]. This is standard practice as detailed in the letter. 2. Homeowner states HOA does not answer questions or send notifications of when repairs would be made: First, let me state that this owner, at no time, reached out to me as the association manager asking about the schedule of the hail claim repair work. As soon as the work was scheduled the attached notice, exhibit 2, was mailed to the membership advising them of the schedule. Also, approximately two days before the work on each building started, notices were posted on garage doors to alert owners about when their specific building would be reroofed and siding repairs accomplished. 3. Owner claims HOA does not do lawn service or snow removal unless called: See exhibit 3. The association is under contract with ALL Seasons Services who provides lawn and snow services per contract. NEVER have they not done so. This has never been a concern of the Board, Management or the other residents. 4. Ms. [redacted] states the association does not notify the owners of Board Meetings. This is incorrect; see exhibit 4: Exhibit 4 is a schedule of all 2017 Board Meetings. This was prepared at the end of 2016 and sent to all of the owners. It is also posted on the website. See exhibit 5. 5. Lastly, the accusation is made that Board Meeting Minutes are not posted on the website and the last ones posted go back to 2015. Exhibit 5 shows this is clearly not the case: Exhibit 5 is two screen shots of the documents listed on the website. I have highlighted minutes from 2016 and 2017 that are posted. Hopefully I have adequately responded to the complaints filed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The response shows they sent the check to the apartment that we vacated and not the address we provided. However, this week received a check at the address we provided and consider the matter closed.Thank you Revdex.com for helping resolve this issue.
I am rejecting this response because: I feel like I was mislead due to the onsite manager telling me that the people above me was moving when I first looked at the apartment. The noise continue even though I have complained to both the onsite manager as well as the Corporate office. I also feel as though this was not a random break in because if it was random out of all the apartments that are in the building more than one storage would have gotten broken into. Yes the police was called but there is nothing that can be done because we did not see the person and there is no cameras to monitor the building. I was also there will be no smoking in the building but I continue to smell marijuana in the hallway as well as this is suppose to be a secure building but the outside door to the back of the building remains unlock. I am disappointed with the service I have received from Cedar Management and how they handle things.
The owner indicates several issues, some of which occurred prior to her owning a unit in the community. She didn’t purchase the unit until April 2017, but has complaints about snow, which was not an issue since she lived there. She is discussing other owners unhappy with the HOA, which is second hand data and emails from other owners do not indicate this. Addressing her individual concerns: The association has specific maintenance items in the declaration. Cleaning siding is not one of them, and is not recommended as it can cause water intrusion and mold. The association has a lawn company and they completed mowing last year and we have less than 10 complaints for the entire summer for all landscape issues. Not mowing only occurred during periods of rain, which was consistently an issue the summer of 2017 for all landscape companies. The declaration provides that owners are assessed back the master insurance deductible, and that is disclosed at sale and included in the insurance notice sent to owners annually. The owners personal insurance policy, should they have the recommend coverage, pays that amount. The storm damage is from 2017 and with the amount of damage in the twin cities, work and bids were delayed. The current management company has resigned and the board is handling the vendor selection and work. They are responsible to ensure notice goes to owners. The utility closet pipes, wiring, fixtures are owner responsibility as a limited common element of that unit, which has been provided to owners in mailings. The association cannot undertake repairs in the area independent of owner involvement and owners can undertake that work independent of the association. The bylaws allow 25% of members to sign a petition and request a special meeting to discuss matters they believe are relevant. If they have several owners that are concerned, then that is the action allowed in the bylaws. The statement “we are all unhappy with management” is one owners opinion of who “we” would mean. The emails from the community do not represent this owners opinion, the management company has contracted for work approved by the Board, and the members can call a meeting to elect new board members or discuss issues if 25% of them execute a petition to do so.
A refund of the security deposit was prepared and mailed on September 20, 2016. Because we did not have a forwarding address the check was mailed to the Mounds View address with the expectation that the mail would be forwarded to the new address. On December 6 we received the original check back...
from the post office. A new check has been issued and mailed. Copies of the returned envelope and the reissued check are attached.
In response to ID #[redacted], we did receive a call from [redacted] on the 6th of October regarding her over payment, she was told we would look into it and get it back to her. The money was sent to her account on the 12th of October. We have left a message for her to see if...
she has the funds but have not heard back from her. If you have any further questions or concerns with this please let me know and I will be happy to respond. Kind Regards, Kim [redacted] Property Manager ###-###-#### Fax – ###-###-#### K[redacted]@cedarmanagement.com
I am rejecting this response because:
1. . [redacted]. This is standard practice as detailed in the letter.....Response: A letter stating there is a $1000 is in my possession and a copy was mailed to my State Farm Agent2. Response: I have emails from management company telling me not to bother them!!3. Response:. Property was purchased %/2017 Lawn in back not mowed until called office in July Have Emails to prove this Office refused to give any info about who was on the board, when the meetings were held, and Board meeting minutes on website listed 2015 as the last meeting' email documentation5. Lastly, the accusation is made that Board Meeting Minutes are not posted on the website and the last ones posted go back to 2015. Exhibit 5 shows this is clearly not the case: Exhibit 5 is two screen shots of the documents listed on the website. I have highlighted minutes from 2016 and 2017 that are posted. Response: not on Monday, Oct.16,2017 when this complaint was filed with Revdex.comHopefully I have adequately responded to the complaints filed.
As the Community Association Manager for Heritage Oaks HOA I submit the following responses to the complaints filed by [redacted]: 1. Request for $1000.00 towards hail claim insurance deductible: As noted in exhibit 1, a letter was immediately sent to the owners when the claim was filed....
This stated that each owner would be assessed $200.00, not $1,000.00 as claimed by Ms. [redacted]. This is standard practice as detailed in the letter. 2. Homeowner states HOA does not answer questions or send notifications of when repairs would be made: First, let me state that this owner, at no time, reached out to me as the association manager asking about the schedule of the hail claim repair work. As soon as the work was scheduled the attached notice, exhibit 2, was mailed to the membership advising them of the schedule. Also, approximately two days before the work on each building started, notices were posted on garage doors to alert owners about when their specific building would be reroofed and siding repairs accomplished. 3. Owner claims HOA does not do lawn service or snow removal unless called: See exhibit 3. The association is under contract with ALL Seasons Services who provides lawn and snow services per contract. NEVER have they not done so. This has never been a concern of the Board, Management or the other residents. 4. Ms. [redacted] states the association does not notify the owners of Board Meetings. This is incorrect; see exhibit 4: Exhibit 4 is a schedule of all 2017 Board Meetings. This was prepared at the end of 2016 and sent to all of the owners. It is also posted on the website. See exhibit 5. 5. Lastly, the accusation is made that Board Meeting Minutes are not posted on the website and the last ones posted go back to 2015. Exhibit 5 shows this is clearly not the case: Exhibit 5 is two screen shots of the documents listed on the website. I have highlighted minutes from 2016 and 2017 that are posted. Hopefully I have adequately responded to the complaints filed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The response shows they sent the check to the apartment that we vacated and not the address we provided. However, this week received a check at the address we provided and consider the matter closed.Thank you Revdex.com for helping resolve this issue.
I am rejecting this response because: I feel like I was mislead due to the onsite manager telling me that the people above me was moving when I first looked at the apartment. The noise continue even though I have complained to both the onsite manager as well as the Corporate office. I also feel as though this was not a random break in because if it was random out of all the apartments that are in the building more than one storage would have gotten broken into. Yes the police was called but there is nothing that can be done because we did not see the person and there is no cameras to monitor the building. I was also there will be no smoking in the building but I continue to smell marijuana in the hallway as well as this is suppose to be a secure building but the outside door to the back of the building remains unlock. I am disappointed with the service I have received from Cedar Management and how they handle things.
The owner indicates several issues, some of which occurred prior to her owning a unit in the community. She didn’t purchase the unit until April 2017, but has complaints about snow, which was not an issue since she lived there. She is discussing other owners unhappy with the HOA, which is second hand data and emails from other owners do not indicate this. Addressing her individual concerns: The association has specific maintenance items in the declaration. Cleaning siding is not one of them, and is not recommended as it can cause water intrusion and mold. The association has a lawn company and they completed mowing last year and we have less than 10 complaints for the entire summer for all landscape issues. Not mowing only occurred during periods of rain, which was consistently an issue the summer of 2017 for all landscape companies. The declaration provides that owners are assessed back the master insurance deductible, and that is disclosed at sale and included in the insurance notice sent to owners annually. The owners personal insurance policy, should they have the recommend coverage, pays that amount. The storm damage is from 2017 and with the amount of damage in the twin cities, work and bids were delayed. The current management company has resigned and the board is handling the vendor selection and work. They are responsible to ensure notice goes to owners. The utility closet pipes, wiring, fixtures are owner responsibility as a limited common element of that unit, which has been provided to owners in mailings. The association cannot undertake repairs in the area independent of owner involvement and owners can undertake that work independent of the association. The bylaws allow 25% of members to sign a petition and request a special meeting to discuss matters they believe are relevant. If they have several owners that are concerned, then that is the action allowed in the bylaws. The statement “we are all unhappy with management” is one owners opinion of who “we” would mean. The emails from the community do not represent this owners opinion, the management company has contracted for work approved by the Board, and the members can call a meeting to elect new board members or discuss issues if 25% of them execute a petition to do so.