Initial Business Response / [redacted] (1000, 5, 2016/03/15) */ THE ABOVE CUSTOMER TRANSFERRED MEDICATIONS TO US FROM EXPRESS PHARMACY IN BAKERSFIELD ON 01/13/2016, ONE OUT OF THE FOUR PRESCRIPTIONS WAS A CONTROLLED MEDICATION, LYRICASHE REQUESTED ME TO TRANSFER ALL OF HER MEDICATIONS TO CVS PHARMACY, WHICH I DID WITH THE EXCEPTION OF LYRICA(A CONTROLLED PRESCRIPTION CiCAN ONLY BE TRANSFERRED ONCE.) ON MARCH 3, AT AROUND 1:51pm, SHE CALLED THE PHARMACY HARRASSING THE PHARMACYSTATING SHE WAS RECORDING THE CONVERSATIONS WITH THE PHARMACY STAFF, AND THREATENING TO SUESHE CALLED SEVERAL, TIMES ASKING FOR THE TRANSFER OF HER MEDS, WHICH HAD ALREADY BEEN SENT TO CVS PHARMACYWE ASKED HER MANY TIMES TO CONFIRM WITH CVS ABOUT THE TRANSFERWE EVEN SENT THE TRANSFER AGAIN SHOWING THE ORIGINAL TIME WE HAD SENT ITWE EXPLAINED TO HER ABOUT PHARMACY LAW & CONTROLLED SUBSTANCES, BUT PATIENT REFUSED TO UNDERSTANDAT THIS POINT SHE CALLED THE PHARMACY SAYING WE "MUST" FILL HER PRESCRIPTION FOR LYRICA, THE PHARMACIST REFUSEDSHE LATER CALLED HER INSURANCE CAL-VIVACAL-VIVA CALLED THE PHARMACY TO GET CLARIFICATION, & WE EXPLAINED TO THEM ABOUT THE LAWS OF TRANSFERRING A CONTROLLED, AND THEY UNDERSTOODSHE CALLED ON MARCH 04, AT AROUND 9:20am TO TELL ME THAT SHE HAS REPORTED ME TO Revdex.com & TO THE BOARD OF PHARMACYI HAVE NEVER SEEN OR TALKED TO A PATIENT THAT HAS BEEN SO RUDE, HER ATTITUDE WAS VERY DISRUPTIVE TO THE PHARMACY STAFFEVERY TIME SHE CALLED THE STAFF WOULD HAVE TO REPEAT THEMESELVES BECAUSE PATIENT WOULD NOT UNDERSTAND AND KEEP MY STAFF ON THE PHONE FOR SOME TIME, TAKING THEM AWAY FROM THEIR DUTIESON MARCH 8, SHE CALLED AROUND 2:22PM & SPOKE TO [redacted] , BUT SHE DID NOT WANT TO GIVE HER NAME, AND BECAUSE [redacted] HAS SPOKEN TO HER SEVERAL TIMES, SHE RECOGNIZED IT WAS [redacted] BECAUSE OF HER TONE OF VOICEPATIENT REQUESTED TO SPEAK TO THE PHARMACIST TO FILL HER LYRICA PRESCRIPTIONONCE SHE SPOKE TO ME TO FILL HER LYRICA, I AGREEDSHE THEN SHOWED UP MINUTES AFTER WE HAD SPOKE & I GREETED HER AS I WOULD ANY OTHER PATIENTSHE INTRODUCED HERSELF AS [redacted] STATING SHE WANTED HER LYRICAMY HEART JUMPED, NOT KNOWING WHAT SHE WAS CAPABLE OF DOING, BECAUSE OF HER DEMEANOR & BEHAVIORSI EXPLAINED TO HER THAT IT IS ON ORDER FOR TOMORROWTHAT WE DO NOT KEEP A LOT OF THIS IN STOCK, WE ONLY ORDER AS NEEDEDSHE WANTED IT `RIGHT NOW' BUT THERE WAS NO WAY FOR US TO PROVIDE IT FOR HER AND SHE WALKED AWAY SAYING SHE WILL COME BACK TOMORROW BEING MARCH 09, ON MARCH 9, [redacted] CAME IN AROUND 4:00pm TO PICK UP HER PRESCRIPTION FOR LYRICASHE WAS GREETED AND WAS ASKED IF SHE WAS HERE TO PICK UP OR DROP OFFSHE STATED SHE WAS PICKING UP AND WHEN MY STAFF ASKED FOR HER NAME SHE GAVE AN ATTITUDE AS IF WE WERE TO KNOW WHO SHE WAS WITHOUT VERIFICATION [redacted] RANG HER UP, AND ASKED TO VERIFY DOB WITH AN IDTHE ID WAS VERIFIED, ALTHOUGH THE ADDRESS WAS STILL AN ADDRESS IN BAKERSFIELDSHE REQUESTED SOMETHING STATING, ONCE AGAIN, WHY THIS MEDICATION CANNOT BE TRANSFERREDWE WENT ONLINE AND PRINTED 'TITLE CODE OF FEDERAL REGULATIONS' FROM THE DEA WEBSITE TO GIVE HER THE COPY OF THE LAW SHE REFUSED TO SIGN THE COPY AND ALSO REFUSED TO TAKE ITI OFFERED TO GIVE IT TO HER WITHOUT SIGNING BUT PATIENT REFUSED AND COMMENTED, "I'M NOT SIGNING ANYTHING AND I'M NOT TAKING THATWE WILL JUST DEAL WITH THIRD PARTY COMPANIES." PATIENT WAS VERY RUDE TO US, AND COMMENTED AS SHE WALKED AWAY THAT THIS PHARMACY HAS HORRIBLE CUSTOMER SERVICE Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I disagree with a lot of these statements Final Consumer Response / [redacted] (4200, 19, 2016/04/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have known the law all alongYou became difficult when you would not fill the prescription knowing that it was not transferableYou were not willing to fill it until I filed a complaint Final Business Response / [redacted] (4000, 21, 2016/04/22) */ HI [redacted] IF YOU RECALL IN MY LETTER DATED 03/11/2016, I SUBMITTED A LETTER FROM DEA WEBSITE TO YOUTHIS WAS IN RESPONSE TO [redacted] REQUEST TO SHOW HER A PROVE THAT LYRICA CAN ONLY BE TRANSFERRED ONCE WHEN SHE CAME TO PICK HER LYRICASHE INSISTED SHE NEED SOME PROVE THAT THIS MEDICATION CAN NOT BE TRANSFERREDI GAVE HER A COPY SHE DECLINED TO TAKE ITBUT NOW SHE CLAIMS TO UNDERSTAND PHARMACY LAWS THIS TELLS YOU SOMETHINGTHANKS
Initial Business Response / [redacted] (1000, 5, 2016/03/15) */ THE ABOVE CUSTOMER TRANSFERRED MEDICATIONS TO US FROM EXPRESS PHARMACY IN BAKERSFIELD ON 01/13/2016, ONE OUT OF THE FOUR PRESCRIPTIONS WAS A CONTROLLED MEDICATION, LYRICASHE REQUESTED ME TO TRANSFER ALL OF HER MEDICATIONS TO CVS PHARMACY, WHICH I DID WITH THE EXCEPTION OF LYRICA(A CONTROLLED PRESCRIPTION CiCAN ONLY BE TRANSFERRED ONCE.) ON MARCH 3, AT AROUND 1:51pm, SHE CALLED THE PHARMACY HARRASSING THE PHARMACYSTATING SHE WAS RECORDING THE CONVERSATIONS WITH THE PHARMACY STAFF, AND THREATENING TO SUESHE CALLED SEVERAL, TIMES ASKING FOR THE TRANSFER OF HER MEDS, WHICH HAD ALREADY BEEN SENT TO CVS PHARMACYWE ASKED HER MANY TIMES TO CONFIRM WITH CVS ABOUT THE TRANSFERWE EVEN SENT THE TRANSFER AGAIN SHOWING THE ORIGINAL TIME WE HAD SENT ITWE EXPLAINED TO HER ABOUT PHARMACY LAW & CONTROLLED SUBSTANCES, BUT PATIENT REFUSED TO UNDERSTANDAT THIS POINT SHE CALLED THE PHARMACY SAYING WE "MUST" FILL HER PRESCRIPTION FOR LYRICA, THE PHARMACIST REFUSEDSHE LATER CALLED HER INSURANCE CAL-VIVACAL-VIVA CALLED THE PHARMACY TO GET CLARIFICATION, & WE EXPLAINED TO THEM ABOUT THE LAWS OF TRANSFERRING A CONTROLLED, AND THEY UNDERSTOODSHE CALLED ON MARCH 04, AT AROUND 9:20am TO TELL ME THAT SHE HAS REPORTED ME TO Revdex.com & TO THE BOARD OF PHARMACYI HAVE NEVER SEEN OR TALKED TO A PATIENT THAT HAS BEEN SO RUDE, HER ATTITUDE WAS VERY DISRUPTIVE TO THE PHARMACY STAFFEVERY TIME SHE CALLED THE STAFF WOULD HAVE TO REPEAT THEMESELVES BECAUSE PATIENT WOULD NOT UNDERSTAND AND KEEP MY STAFF ON THE PHONE FOR SOME TIME, TAKING THEM AWAY FROM THEIR DUTIESON MARCH 8, SHE CALLED AROUND 2:22PM & SPOKE TO [redacted] , BUT SHE DID NOT WANT TO GIVE HER NAME, AND BECAUSE [redacted] HAS SPOKEN TO HER SEVERAL TIMES, SHE RECOGNIZED IT WAS [redacted] BECAUSE OF HER TONE OF VOICEPATIENT REQUESTED TO SPEAK TO THE PHARMACIST TO FILL HER LYRICA PRESCRIPTIONONCE SHE SPOKE TO ME TO FILL HER LYRICA, I AGREEDSHE THEN SHOWED UP MINUTES AFTER WE HAD SPOKE & I GREETED HER AS I WOULD ANY OTHER PATIENTSHE INTRODUCED HERSELF AS [redacted] STATING SHE WANTED HER LYRICAMY HEART JUMPED, NOT KNOWING WHAT SHE WAS CAPABLE OF DOING, BECAUSE OF HER DEMEANOR & BEHAVIORSI EXPLAINED TO HER THAT IT IS ON ORDER FOR TOMORROWTHAT WE DO NOT KEEP A LOT OF THIS IN STOCK, WE ONLY ORDER AS NEEDEDSHE WANTED IT `RIGHT NOW' BUT THERE WAS NO WAY FOR US TO PROVIDE IT FOR HER AND SHE WALKED AWAY SAYING SHE WILL COME BACK TOMORROW BEING MARCH 09, ON MARCH 9, [redacted] CAME IN AROUND 4:00pm TO PICK UP HER PRESCRIPTION FOR LYRICASHE WAS GREETED AND WAS ASKED IF SHE WAS HERE TO PICK UP OR DROP OFFSHE STATED SHE WAS PICKING UP AND WHEN MY STAFF ASKED FOR HER NAME SHE GAVE AN ATTITUDE AS IF WE WERE TO KNOW WHO SHE WAS WITHOUT VERIFICATION [redacted] RANG HER UP, AND ASKED TO VERIFY DOB WITH AN IDTHE ID WAS VERIFIED, ALTHOUGH THE ADDRESS WAS STILL AN ADDRESS IN BAKERSFIELDSHE REQUESTED SOMETHING STATING, ONCE AGAIN, WHY THIS MEDICATION CANNOT BE TRANSFERREDWE WENT ONLINE AND PRINTED 'TITLE CODE OF FEDERAL REGULATIONS' FROM THE DEA WEBSITE TO GIVE HER THE COPY OF THE LAW SHE REFUSED TO SIGN THE COPY AND ALSO REFUSED TO TAKE ITI OFFERED TO GIVE IT TO HER WITHOUT SIGNING BUT PATIENT REFUSED AND COMMENTED, "I'M NOT SIGNING ANYTHING AND I'M NOT TAKING THATWE WILL JUST DEAL WITH THIRD PARTY COMPANIES." PATIENT WAS VERY RUDE TO US, AND COMMENTED AS SHE WALKED AWAY THAT THIS PHARMACY HAS HORRIBLE CUSTOMER SERVICE Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I disagree with a lot of these statements Final Consumer Response / [redacted] (4200, 19, 2016/04/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have known the law all alongYou became difficult when you would not fill the prescription knowing that it was not transferableYou were not willing to fill it until I filed a complaint Final Business Response / [redacted] (4000, 21, 2016/04/22) */ HI [redacted] IF YOU RECALL IN MY LETTER DATED 03/11/2016, I SUBMITTED A LETTER FROM DEA WEBSITE TO YOUTHIS WAS IN RESPONSE TO [redacted] REQUEST TO SHOW HER A PROVE THAT LYRICA CAN ONLY BE TRANSFERRED ONCE WHEN SHE CAME TO PICK HER LYRICASHE INSISTED SHE NEED SOME PROVE THAT THIS MEDICATION CAN NOT BE TRANSFERREDI GAVE HER A COPY SHE DECLINED TO TAKE ITBUT NOW SHE CLAIMS TO UNDERSTAND PHARMACY LAWS THIS TELLS YOU SOMETHINGTHANKS