Cedar Ridge Apartments, LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

[redacted] purchased Order# [redacted] via [redacted] and was sold by a differant company which you can verify by reviewing attached order detailed screenshot with seller of: [redacted] , we keep on telling this cus***er that he needs to contact [redacted] or [redacted] 4MD Medical

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI want to thank you for your help! Regards, [redacted]

Customer ended up receiving both items and we told him to keep at no charge

4MD Medical issued a full refund on 3/15/and informed customer that they don't not need to return the item shippedCustomer Service4MD Medical

Full refund has been issued. 4MD Medical

Refund has been issued. 4MD Medical

4MD does not have any affiliation with *** Supplies PERIOD*** Supplies is an *** seller which you can find ***Supplies *** seller page here: *** Item in question can be found here: ***X9GAYUYV41AS&s=merchant-items&ie=UTF8&qid=1488897842&sr=1-1&keywords=waxwel ***Supplies Phone # *** ***Supplies Revdex.com page can be found here* *** Now in regards to attached emails from 4MD: *** did purchase products from 4MDMedical.com website on 1/12/order # *** which customer complained about wax and we informed customer to keep the item and we reshipped Wax with following tracking # *** via *** and delivered on 2/20/Jennifer emailed on Feb - I am going to setup a return and also reshipwhich we shipped via *** with following tracking # *** and was delivered on 2/20/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Complaint: ***
I am rejecting this response because:
As the attachment of my credit card statement shows the purchase was bought from and paid to 4MD Medical How can they deny this proof?
Regards,
*** ***

Refund has been issued to customer. 4MD Medical

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint:
I am rejecting this response because:
How much did you look into this? You obviously took the company's line that "it was someone else"! The someone else is THEM. *** is their fulfillment supplier. 4MD Medical doesn't make anything, just gets all the stuff from different vendors/subcontractors. I bought from 4MD Medical, who in turn got the material from ***. See the attached emails from 4MD that clearly refer to their vendor. As a cus***er I don't care who they subcontract with or where they get their materials, but when *** directs me to their site and the purchase goes through them it is the responsibility of 4MD Medical to see that the order is correct. *** ***
*** *** ***
*** *** ** ***
***
Regards,
Thomas Fick

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and am not satisfiedI received a defective product and they are attaching conditions to the creditSince it took over a month for me to get to someone who would or could actually issue an RMA, I have no faith in their response that a credit will be issued
Regards,
*** ***

[redacted] purchased Order# [redacted] via [redacted] and was sold by a differant company which you can verify by reviewing attached order detailed screenshot with seller of: [redacted], we keep on telling this cus[redacted]er that he needs to contact [redacted] or [redacted]4MD...

Medical

RMA has been setup, customer has shipped product back to warehouse and is in transit. once we receive products at warehouse we will issue a full refund.4MD Return Policy: [redacted]
 CREDITS AND REFUNDS: We will credit your purchase, excluding shipping...

and the restocking fee (if applicable) once the product is received and it is in new condition. If you paid by check you will receive a refund check within 2 weeks of receiving the return.4MD Medical

Customer ended up receiving both items and we told him to keep at no charge.

4MD Medical issued a full refund on 3/15/2016 and informed customer that they don't not need to return the item shipped. Customer Service4MD Medical

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me. I want to thank you for your help!
Regards,
[redacted]