Initial Business Response / [redacted] (1000, 8, 2015/10/13) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: ***@blossomsfruitarrangements.com The consumers complaint is invalidThe consumer filed her complaint with our company with respect to her package being undeliveredDue to no fault of the company, the postal service in which the package was sent made attempts at delivery in which the package was deemed undeliverableSubsequently our company contacted the postal service to try to resolve the matter and provided the consumer with the details of the complain, tracking info so that she may also contact the postal service to ensure the validity of the issueThe postal service advised that the package was unable to be delivered and the package was sent for investigation and may or may not be returned to our officeUnfortunately the address the consumer provided for shipment, and the services provided by the postal service are at no fault of our companyThat being said however despite the issue being out of the control of our company, our company offered several solutions to the consumer which included a full refund of the monies paid for the packageThe consumer was advised of our refund policy, and provided a general timeline for her to receive her reimbursementA full payment of $ [redacted] was issued for order # [redacted] A full reimbursement was issued to the consumer for the balance of $ [redacted] Bringing this matter to a complete resolution [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is interesting that [redacted] was able to deliver a cheque for $ [redacted] to the same address that was deemed "undeliverable" for the package in questionIt is also incredible that [redacted] would not follow proper procedure, which they are governed by Federal Legislation to do, and return the package promptly to the senderThanks to the intervention and proactive action of another employee of the company, the refund of $ [redacted] was finally processed in a series of four transactions between October 3rd and 8thThe filing of this complaint was registered several weeks prior to the refund that was processed, and was therefore warranted Until I receive the replacement cheque for Order# [redacted] , I do not consider this matter to be closed Final Business Response / [redacted] (4000, 14, 2015/11/05) */ Blossoms has fulfilled our portion on refunding the customer, all relevant evidence of the issue with [redacted] was provided to the customerAgain Blossoms has no control over [redacted] or their processesThe customer has cashed her payment and received her refundI do not believe further resolution is required as the relationship has now ended and the customer has been refunded in full
Initial Business Response / [redacted] (1000, 8, 2015/10/13) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: ***@blossomsfruitarrangements.com The consumers complaint is invalidThe consumer filed her complaint with our company with respect to her package being undeliveredDue to no fault of the company, the postal service in which the package was sent made attempts at delivery in which the package was deemed undeliverableSubsequently our company contacted the postal service to try to resolve the matter and provided the consumer with the details of the complain, tracking info so that she may also contact the postal service to ensure the validity of the issueThe postal service advised that the package was unable to be delivered and the package was sent for investigation and may or may not be returned to our officeUnfortunately the address the consumer provided for shipment, and the services provided by the postal service are at no fault of our companyThat being said however despite the issue being out of the control of our company, our company offered several solutions to the consumer which included a full refund of the monies paid for the packageThe consumer was advised of our refund policy, and provided a general timeline for her to receive her reimbursementA full payment of $ [redacted] was issued for order # [redacted] A full reimbursement was issued to the consumer for the balance of $ [redacted] Bringing this matter to a complete resolution [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is interesting that [redacted] was able to deliver a cheque for $ [redacted] to the same address that was deemed "undeliverable" for the package in questionIt is also incredible that [redacted] would not follow proper procedure, which they are governed by Federal Legislation to do, and return the package promptly to the senderThanks to the intervention and proactive action of another employee of the company, the refund of $ [redacted] was finally processed in a series of four transactions between October 3rd and 8thThe filing of this complaint was registered several weeks prior to the refund that was processed, and was therefore warranted Until I receive the replacement cheque for Order# [redacted] , I do not consider this matter to be closed Final Business Response / [redacted] (4000, 14, 2015/11/05) */ Blossoms has fulfilled our portion on refunding the customer, all relevant evidence of the issue with [redacted] was provided to the customerAgain Blossoms has no control over [redacted] or their processesThe customer has cashed her payment and received her refundI do not believe further resolution is required as the relationship has now ended and the customer has been refunded in full