Cedar Ridge Sales

It can be concerning when funds are not available when we need to use themIt is standard Cinfed policy to place a hold on funds deposited into an ATM for five business daysTo remove the hold is a manual process which requires a physical review of the item depositedThe deposit in question was made at an ATM, although the ATM is located at the branch, it is subject to the business day holdWe typically recommend members use direct deposit to avoid the necessity of extended check holdsDavid [redacted] did make an exception to policy and released the hold on $1,200.00; the remainder of the funds were released according to policy guidelinesIt is discouraging to hear that Ms [redacted] received conflicting information regarding the length of the additional holdWe have several new employees in the contact center and the hold policy can be confusingWe apologize for the misinformation Ms [redacted] received and are appreciative of the opportunity to correct this mistakeWe will use this example in future trainings in an effort to alleviate the frustration to our members

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, there were no signs posted the day that I was in the branch opening my accountThere were also no signs in Dee Dee officeThere multiple signs including loans for mortgage and cars and ID was neededNOT credit will be pulledI hope that Cinfed trains their future tellers and employees to communicate with high ethical standards to the client regarding their credit being pulled and the negative reflection it will have on your creditI received a call from Stephanie D*** and she was helpful with this matterI was notified that the pull was removed from my fileI have read and listened to podcast from *** *** and he highly recommends a local credit unionsMy family member recommended Cinfed to me*** *** and my family member has a great influence on finical decisions for many people! Please use this experience as a learning tool to better relationships and built trust with clientsI look forward to working with Cinfed when I take the next step in my young life to buy a home.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

When check is payable to two parties, as is the check described in the customer’s statement, it is legally required to be signed by both partiesWe do apologize for the inconvenience of having to prove identity of both signers; this policy is to protect the interest of both individualsAs stated
in our terms and conditions we can require the identification of both parties when the check is being deposited into an account with only one of the parties having accessThis practice protects both signersIt was in error that the initial check was deposited without verifying the identity of both partiesThis practice is not in place to discriminate, but to protect our member’s best interest

It can be concerning when funds are not available when we need to use them. It is standard Cinfed policy to place a hold on funds deposited into an ATM for five business days. To remove the hold is a manual process which requires a physical review of the item deposited. The deposit in question was...

made at an ATM, although the ATM is located at the branch, it is subject to the 5 business day hold. We typically recommend members use direct deposit to avoid the necessity of extended check holds. David [redacted] did make an exception to policy and released the hold on $1,200.00; the remainder of the funds were released according to policy guidelines. It is discouraging to hear that Ms. [redacted] received conflicting information regarding the length of the additional hold. We have several new employees in the contact center and the hold policy can be confusing. We apologize for the misinformation Ms. [redacted] received and are appreciative of the opportunity to correct this mistake. We will use this example in future trainings in an effort to alleviate the frustration to our members.

While there are signs posted in the branch regarding member identification requirements and notifying potential members a credit report will be pulled, it is unfortunate [redacted] wasn’t notified verbally. We have had the credit pull deleted. Also training refresher has taken place to remind all...

staff to notify individuals of credit pull at account opening. [redacted] has been notified.

A recurring electronic payment was presented for payment on December 6, 2016 for Ms. [redacted] and there were not sufficient funds in the account causing an overdraft.
Ms. [redacted] first contacted us regarding the overdraft on December 28th, 2016. On January 10th, 2017 we filed an Unauthorized ACH...

withdrawal to MMI on Ms. [redacted]’s behalf and the $174.00 was deposited into her account. The $28.00 overdraft fee was refunded to Ms. [redacted]’s account on January 21st, 2017 and the account was closed.