In regards to the alleged Nirovirus, our insurance company has been communicating with the resident’s attorney and the insurance company is addressing the situation.There was not a bait and switch with the resident’s apartmentA mistake was made on the size of apartment the resident had requested The resident had requested a two bedroom apartment and a one bedroom apartment was held for the residentThe resident moved into a one bedroom apartment until a two bedroom apartment was availableA two bedroom apartment was available within a month and the resident was transferred to the new apartment and given a concession for the moving cost.The resident broke the lease and paid December’s rent through an auto pay with the resident’s bankOur company does not have access to the resident’s bank account and has no way to stop auto paymentsIt is the resident’s responsibility to turn off the auto paymentsThe security deposit was processed and a copy mailed to the resident within the days required by [redacted] State Law
The resident’s vehicle was towed by mistakeThe resident spoke with the regional manager and community manager regarding the situationBoth employees were very sympathetic and quickly resolved the issueOnce the receipt for the cab fare and the proof of loss wages were received, the community manger issued a credit rent of $for April rentThis included cab fare of $and $for lost wages
Complaint: [redacted] I am rejecting this response because:The air condition is NOT keeping the apartment cool, at allThe washing and drying machines are still not working properly [redacted] does NOT refund the full amount of the money they owe me so their statement is falseI would like to continue to pursue these issues with the Revdex.com because these issues are NOT resolved Sincerely, [redacted]
There have been times since January that the laundry equipment in building A was not working correctlyAll times the machines have been repaired and are currently working properlyIf the resident is due a refund for money lost in the machines, the vendor/owner of the equipment will be able to refund himThe vendor/owner information of the laundry equipment is located in the laundry room and is also available in the leasing officeWe show two work orders were called in for the a/cBoth work orders were completed and the a/c is currently working properlyThere was one work order placed for the water issue in the showerThe maintenance team replaced the stems for the tub/shower and everything was working correctly when they leftThere have not been any other work orders turned in for a water issueWe feel all issues have been addressed properlyWe will not be accessing a credit at this time
In regards to the alleged Nirovirus, our insurance company has been communicating with the resident’s attorney and the insurance company is addressing the situation.There was not a bait and switch with the resident’s apartment. A mistake was made on the size of apartment the resident had requested....
The resident had requested a two bedroom apartment and a one bedroom apartment was held for the resident. The resident moved into a one bedroom apartment until a two bedroom apartment was available. A two bedroom apartment was available within a month and the resident was transferred to the new apartment and given a concession for the moving cost.The resident broke the lease and paid December’s rent through an auto pay with the resident’s bank. Our company does not have access to the resident’s bank account and has no way to stop auto payments. It is the resident’s responsibility to turn off the auto payments. The security deposit was processed and a copy mailed to the resident within the 60 days required by [redacted] State Law.
Complaint: [redacted]
I am rejecting this response because:The air condition is NOT keeping the apartment cool, at all. The washing and drying machines are still not working properly. [redacted] does NOT refund the full amount of the money they owe me so their statement is false. I would like to continue to pursue these issues with the Revdex.com because these issues are NOT resolved.
Sincerely,
[redacted]
There have been 4 times since January 2016 that the laundry equipment in building A was not working correctly. All 4 times the machines have been repaired and are currently working properly. If the resident is due a refund for money lost in the machines, the vendor/owner of the equipment will be...
able to refund him. The vendor/owner information of the laundry equipment is located in the laundry room and is also available in the leasing office. We show two work orders were called in for the a/c. Both work orders were completed and the a/c is currently working properly. There was one work order placed for the water issue in the shower. The maintenance team replaced the stems for the tub/shower and everything was working correctly when they left. There have not been any other work orders turned in for a water issue. We feel all issues have been addressed properly. We will not be accessing a credit at this time.
The resident’s vehicle was towed by mistake. The resident spoke with the regional manager and community manager regarding the situation. Both employees were very sympathetic and quickly resolved the issue. Once the receipt for the cab fare and the proof of loss wages were received, the community...
manger issued a credit rent of $229.94 for April 2016 rent. This included cab fare of $13.94 and $216.00 for lost wages.
In regards to the alleged Nirovirus, our insurance company has been communicating with the resident’s attorney and the insurance company is addressing the situation.There was not a bait and switch with the resident’s apartmentA mistake was made on the size of apartment the resident had requested The resident had requested a two bedroom apartment and a one bedroom apartment was held for the residentThe resident moved into a one bedroom apartment until a two bedroom apartment was availableA two bedroom apartment was available within a month and the resident was transferred to the new apartment and given a concession for the moving cost.The resident broke the lease and paid December’s rent through an auto pay with the resident’s bankOur company does not have access to the resident’s bank account and has no way to stop auto paymentsIt is the resident’s responsibility to turn off the auto paymentsThe security deposit was processed and a copy mailed to the resident within the days required by [redacted] State Law
The resident’s vehicle was towed by mistakeThe resident spoke with the regional manager and community manager regarding the situationBoth employees were very sympathetic and quickly resolved the issueOnce the receipt for the cab fare and the proof of loss wages were received, the community manger issued a credit rent of $for April rentThis included cab fare of $and $for lost wages
Complaint: [redacted] I am rejecting this response because:The air condition is NOT keeping the apartment cool, at allThe washing and drying machines are still not working properly [redacted] does NOT refund the full amount of the money they owe me so their statement is falseI would like to continue to pursue these issues with the Revdex.com because these issues are NOT resolved Sincerely, [redacted]
There have been times since January that the laundry equipment in building A was not working correctlyAll times the machines have been repaired and are currently working properlyIf the resident is due a refund for money lost in the machines, the vendor/owner of the equipment will be able to refund himThe vendor/owner information of the laundry equipment is located in the laundry room and is also available in the leasing officeWe show two work orders were called in for the a/cBoth work orders were completed and the a/c is currently working properlyThere was one work order placed for the water issue in the showerThe maintenance team replaced the stems for the tub/shower and everything was working correctly when they leftThere have not been any other work orders turned in for a water issueWe feel all issues have been addressed properlyWe will not be accessing a credit at this time
In regards to the alleged Nirovirus, our insurance company has been communicating with the resident’s attorney and the insurance company is addressing the situation.There was not a bait and switch with the resident’s apartment. A mistake was made on the size of apartment the resident had requested....
The resident had requested a two bedroom apartment and a one bedroom apartment was held for the resident. The resident moved into a one bedroom apartment until a two bedroom apartment was available. A two bedroom apartment was available within a month and the resident was transferred to the new apartment and given a concession for the moving cost.The resident broke the lease and paid December’s rent through an auto pay with the resident’s bank. Our company does not have access to the resident’s bank account and has no way to stop auto payments. It is the resident’s responsibility to turn off the auto payments. The security deposit was processed and a copy mailed to the resident within the 60 days required by [redacted] State Law.
Complaint: [redacted]
I am rejecting this response because:The air condition is NOT keeping the apartment cool, at all. The washing and drying machines are still not working properly. [redacted] does NOT refund the full amount of the money they owe me so their statement is false. I would like to continue to pursue these issues with the Revdex.com because these issues are NOT resolved.
Sincerely,
[redacted]
There have been 4 times since January 2016 that the laundry equipment in building A was not working correctly. All 4 times the machines have been repaired and are currently working properly. If the resident is due a refund for money lost in the machines, the vendor/owner of the equipment will be...
able to refund him. The vendor/owner information of the laundry equipment is located in the laundry room and is also available in the leasing office. We show two work orders were called in for the a/c. Both work orders were completed and the a/c is currently working properly. There was one work order placed for the water issue in the shower. The maintenance team replaced the stems for the tub/shower and everything was working correctly when they left. There have not been any other work orders turned in for a water issue. We feel all issues have been addressed properly. We will not be accessing a credit at this time.
The resident’s vehicle was towed by mistake. The resident spoke with the regional manager and community manager regarding the situation. Both employees were very sympathetic and quickly resolved the issue. Once the receipt for the cab fare and the proof of loss wages were received, the community...
manger issued a credit rent of $229.94 for April 2016 rent. This included cab fare of $13.94 and $216.00 for lost wages.