Cedardale Log Homes

Dear *** ***,
*** *** did not contact us to decline further work and
sent a tow truck to Alexandria Toyota without notifying anyone at the
dealershipWith notice, the car would have been prepared for deliveryThere
was not time to put the skid plate back on as the driver was
waiting
Additionally, our employee did have a serious situation for which he had to
leave and that is why he could not bring the part to *** ***However, we
have discussed with our employee appropriate ways to respond to a customer*** *** drove himself to the dealership to pick up the part so we do not feel
a refund is warranted at this timeThe check-out time for the vehicle is
$and as a good will gesture we will not charge *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I did contact the business prior to the tow truck arriving and the service department acknowledged a tow truck would be coming in hours and it would not be a problem The check-out time charge also was never even discussed because the vehicle was brought to fix a part I believed was under warrantyI can't understand how a dealership can pretend to charge someone for opening a hood and looking at a radiator that was installed less than a month ago by another Toyota dealership. Also, I'd be glad to share the entire text conversations I had with the employee who apparently had a "serious situation." I was initially told before noon, then less than an hour and a half before they were to show up I was told 4-5, and finally after I was told it would arrive the following dayThis was a day after not receiving a call back until I called the service manager In the text exchange when I explained this is unacceptable, the employee appears to be personally offended and exclaims I'll be getting "Nothing." Again, I'd be happy to share the exchange.Lastly, I did not drive myself in my own vehicle because it was missing he part the dealership refused to deliverI had to borrow a car from someone who lived in the area which was not only an inconvenience to me but also the person who couldn't drive to work on that particular day The entire experience with *** *** Toyota completely lacked any professionalism or basic customer serviceThe claims that I did not contact them are and I can show my call history to prove itThey also did not wave any charges because no charges for work were warranted.
Regards,
*** ***

[redacted]Garden Grove CA [redacted] Dear [redacted] : The Revdex.com has received the complaint that you submitted on 1/31/2016 against Alexandria Toyota Inc..  For your records, this complaint was assigned ID 11113682 in our system.Before...

processing the complaint, we need you to provide some additional information.  Please respond to the following points:At this time I would like to request supporting documentation for your case.  Please provide me with your contract, warranty information, repair orders/invoices, and any other documents you feel give merit to your case.You may email, fax, or mail any documents using my contact information below.   The text of your complaint may be publicly posted on Revdex.coms Web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information when you tell us about your problem or in your desired outcome. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may edit your complaint to protect privacy rights and to remove inappropriate language. Once you respond, we will review your complaint again and follow up with next steps.  Thank you for your prompt reply.Regards,[redacted] The Revdex.com

[redacted], Thank you for bringing [redacted] concern to our attention.
Our records show that no work or repairs were performed on his vehicle. The
vehicle was delivered as a dealer exchange (DX) to Alexandria Toyota. General
Sales Manager, Mike N[redacted], spoke with the Sales Manager, [redacted], at
[redacted] and they also said no work was done before they delivered the
vehicle to Alexandria Toyota. We would recommend [redacted] get a second opinion
from another body shop. Because there were no repairs done to the vehicle at
Alexandria Toyota prior to delivering it to the customer, we are unable to fulfill
[redacted] request.   Thank you, Jessica R[redacted]Customer Relations ManagerAlexandria Toyota

[redacted], We performed the services on her vehicle following Toyota Motor Sales, U.S.A, Inc. guidelines. The frame was inspected when the Limited Service Campaign 90D was available and no corrosion was found. We cannot perform the frame replacement because the Limited Service Campaign 90D...

has expired. After multiple conversations, we were unable to satisfy [redacted]'s request. [redacted] is welcome to purchase a different vehicle as she stated Toyota Motor Corp. suggested. Thank you,Jessica R[redacted]Customer Relations ManagerAlexandria Toyota

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:From: <[redacted].com>Date: Thu, Mar 24, 2016 at 10:56 AMSubject: To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted],The information [redacted] loaded into the site is factually incorrect. I am waiting on correspondence I requested from Toyota to refute their foggy and highly distorted reality. This will take approximately one week for them to pull the file and a week to send. I will be in touch on the Revdex.com site near or slightly after that time.Thanks for mediating this process. I greatly value the role Revdex.com plays in mediation. I have spent six months trying to have this dialogue with them and they have threatened me. Customers have a right to dispute and discuss services that were paid for. Thank you,[redacted]