I am rejecting this response because:
The issue was never with the price of the cleaning Although, I was given a verbal quote of $60-$for the cleaning of the dressThe issue was and has always been with the results of the cleaning and the manner in which the owner of the store spoke to us We have well over pictures of this dress through all stages of the wedding There was no manufacturer problems with the dress This is a *** *** dress and they are known to produce flawless dresses In addition to the dress being ruined by Cedars Cleaners, the owner was rude, and threatening on the phone This man continually used obscene language and threatened to call the police if we didn't leave the store I will reiterate again, that at no time did we ever use profane language or raise our voices to this man he is the epitome of a horrible business man with no ethics and no customer service skills This man can refute all he wants we have the proof and the witnesses to verify our complaint I sincerely hope this company goes out of business based solely on this man's character and unwillingness to correct his own mistakes!
Regards,
*** ***
We never quote a wedding dress without seeing it first - and a dress of this value would not be 60-80 dollars. Any damage done to the lace would not be a result of our work - it is a matter for the manufacturer. At this time we feel we handed the job and customer Service appropriately and will...
I am rejecting this response because:
The issue was never with the price of the cleaning Although, I was given a verbal quote of $60-$for the cleaning of the dressThe issue was and has always been with the results of the cleaning and the manner in which the owner of the store spoke to us We have well over pictures of this dress through all stages of the wedding There was no manufacturer problems with the dress This is a *** *** dress and they are known to produce flawless dresses In addition to the dress being ruined by Cedars Cleaners, the owner was rude, and threatening on the phone This man continually used obscene language and threatened to call the police if we didn't leave the store I will reiterate again, that at no time did we ever use profane language or raise our voices to this man he is the epitome of a horrible business man with no ethics and no customer service skills This man can refute all he wants we have the proof and the witnesses to verify our complaint I sincerely hope this company goes out of business based solely on this man's character and unwillingness to correct his own mistakes!
Regards,
*** ***
In regard to the above mentioned complaint ID, we have contacted the customer and are awaiting a response.
We never quote a wedding dress without seeing it first - and a dress of this value would not be 60-80 dollars. Any damage done to the lace would not be a result of our work - it is a matter for the manufacturer. At this time we feel we handed the job and customer Service appropriately and will...
not consider any further action.