Home Chef is a weekly subscription meal kit delivery serviceOur service is designed to be a convenience to our customersThe deadlines we have set up are communicated both when the customer signs up with us, on the customers account page and each week through email notificationsHowever, it's clear in this customer's case that there was first a misunderstanding in our service guidelines and then a miscommunication in the resulting customer support interactionThat aside, it's clear that the customer did not intend to order those additional mealsIn reviewing the interactions with customer support, it was not made abundantly clear that we understood that fact--which may have contributed to the perception of unethical business practiceUnfortunately, by the time the customer had reached out to us, it was already too late for us to cancel what was being sentOur effort to communicate that was the bulk of the customer support interactionTo be clear, we are by no means intending to scam our customers into ordering more than they'd like and we apologize for the poor experience in this caseA dispute was filed on this charge and our dispute team responded to it by submitting our terms of use along with other relevant documentationWe're required to respond to all disputes filed with our payment processor and we have no authority to suggest a resolution--the bank makes the ultimate decision in how the dispute is resolved based on the documentation submitted by both partiesWe mention that to reiterate that Home Chef does not engage in unethical business practices intended to charge customers without their approvalThis customer's experience was a result of an unfortunate misunderstanding and we regret that we were not able to come to agree on a positive resolution sooner As a courtesy to this customer for the upsetting experience, we're happy to refund the charge in fullIn order for us to do so, we'll require that the customer withdraw the dispute with his bank so that the charge eligible for refundThe customer can contact us when the dispute has been withdrawn and we'll issue the refund as requested
Terrible food and terrible customer serviceNo wonder they aren't accreditedI have tried and tried to get my money back for moldy vegetables to no availIt takes days to hear back from a customer service agent and they do not even address your issue at hand
Home Chef is a weekly subscription meal kit delivery serviceOur service is designed to be a convenience to our customersThe deadlines we have set up are communicated both when the customer signs up with us, on the customers account page and each week through email notificationsHowever, it's
clear in this customer's case that there was first a misunderstanding in our service guidelines and then a miscommunication in the resulting customer support interactionThat aside, it's clear that the customer did not intend to order those additional mealsIn reviewing the interactions with customer support, it was not made abundantly clear that we understood that fact--which may have contributed to the perception of unethical business practiceUnfortunately, by the time the customer had reached out to us, it was already too late for us to cancel what was being sentOur effort to communicate that was the bulk of the customer support interactionTo be clear, we are by no means intending to scam our customers into ordering more than they'd like and we apologize for the poor experience in this case. A dispute was filed on this charge and our dispute team responded to it by submitting our terms of use along with other relevant documentationWe're required to respond to all disputes filed with our payment processor and we have no authority to suggest a resolution--the bank makes the ultimate decision in how the dispute is resolved based on the documentation submitted by both partiesWe mention that to reiterate that Home Chef does not engage in unethical business practices intended to charge customers without their approvalThis customer's experience was a result of an unfortunate misunderstanding and we regret that we were not able to come to agree on a positive resolution sooner.
As a courtesy to this customer for the upsetting experience, we're happy to refund the charge in fullIn order for us to do so, we'll require that the customer withdraw the dispute with his bank so that the charge eligible for refundThe customer can contact us when the dispute has been withdrawn and we'll issue the refund as requested
Home Chef is a weekly subscription meal kit delivery serviceOur service is designed to be a convenience to our customersThe deadlines we have set up are communicated both when the customer signs up with us, on the customers account page and each week through email notificationsHowever, it's clear in this customer's case that there was first a misunderstanding in our service guidelines and then a miscommunication in the resulting customer support interactionThat aside, it's clear that the customer did not intend to order those additional mealsIn reviewing the interactions with customer support, it was not made abundantly clear that we understood that fact--which may have contributed to the perception of unethical business practiceUnfortunately, by the time the customer had reached out to us, it was already too late for us to cancel what was being sentOur effort to communicate that was the bulk of the customer support interactionTo be clear, we are by no means intending to scam our customers into ordering more than they'd like and we apologize for the poor experience in this caseA dispute was filed on this charge and our dispute team responded to it by submitting our terms of use along with other relevant documentationWe're required to respond to all disputes filed with our payment processor and we have no authority to suggest a resolution--the bank makes the ultimate decision in how the dispute is resolved based on the documentation submitted by both partiesWe mention that to reiterate that Home Chef does not engage in unethical business practices intended to charge customers without their approvalThis customer's experience was a result of an unfortunate misunderstanding and we regret that we were not able to come to agree on a positive resolution sooner As a courtesy to this customer for the upsetting experience, we're happy to refund the charge in fullIn order for us to do so, we'll require that the customer withdraw the dispute with his bank so that the charge eligible for refundThe customer can contact us when the dispute has been withdrawn and we'll issue the refund as requested
Terrible food and terrible customer serviceNo wonder they aren't accreditedI have tried and tried to get my money back for moldy vegetables to no availIt takes days to hear back from a customer service agent and they do not even address your issue at hand
Home Chef is a weekly subscription meal kit delivery serviceOur service is designed to be a convenience to our customersThe deadlines we have set up are communicated both when the customer signs up with us, on the customers account page and each week through email notificationsHowever, it's
clear in this customer's case that there was first a misunderstanding in our service guidelines and then a miscommunication in the resulting customer support interactionThat aside, it's clear that the customer did not intend to order those additional mealsIn reviewing the interactions with customer support, it was not made abundantly clear that we understood that fact--which may have contributed to the perception of unethical business practiceUnfortunately, by the time the customer had reached out to us, it was already too late for us to cancel what was being sentOur effort to communicate that was the bulk of the customer support interactionTo be clear, we are by no means intending to scam our customers into ordering more than they'd like and we apologize for the poor experience in this case. A dispute was filed on this charge and our dispute team responded to it by submitting our terms of use along with other relevant documentationWe're required to respond to all disputes filed with our payment processor and we have no authority to suggest a resolution--the bank makes the ultimate decision in how the dispute is resolved based on the documentation submitted by both partiesWe mention that to reiterate that Home Chef does not engage in unethical business practices intended to charge customers without their approvalThis customer's experience was a result of an unfortunate misunderstanding and we regret that we were not able to come to agree on a positive resolution sooner.
As a courtesy to this customer for the upsetting experience, we're happy to refund the charge in fullIn order for us to do so, we'll require that the customer withdraw the dispute with his bank so that the charge eligible for refundThe customer can contact us when the dispute has been withdrawn and we'll issue the refund as requested