We are sorry for the customer's negative experience The person who went to her home does not work for CeeJay IncHe is an associate who was helping us out because we were understaffed at that timeThe owner immediately stopped using his services after being notified of the customer's complaintCassie spoke to the customer and tried to provide the cleaning for her, but the customer said she did not want anyone to come to her house from our companyI also called the customer and left a message asking her to call me back, after she spoke with Cassie, to try to helpShe did not return my callWe would like to provide the free cleaning that she was promised
A little too late to retract your story and attempt any concern for the customer In writing, [redacted] indicated her job is merely to inform the customer instead of customer satisfaction or concern, don't back down now! Again, if your salesperson is incompetent to provide paperwork, then the customer can't very well file it, even with your expert filing guidanceI know I'm writing in English, not sure why they are taking zero accountability in the failure to provide the contract They just keep making excuses all the while not even indicating that the salesperson has been reprimanded or been held accountable in any mannerNor any apology or anything of the sort for this unpleasant situation or the incompetence on the salesperson's part which put them in this situationWhich would have been forgivable had the situation been handled with the proper respect, instead of accusing the customer and immediate taking the defensive I further find it interesting that you indicated the company only had one copy of my contract to mail me on Feb, again pretty much insinuating that I must've had a copy based on that alone, but then received a yellow carbonIf that was the only copy in your files, and your files are foolproof that you provide filing tips, then why send that instead of making a photo copy? Shady and suspect And again, let's refer to the conversation with the finance company but still unable to produce written transcript evidence of your only rebuttal that the conversation of December 30, proves that you are so sure they specifically asked if [redacted] was in possession of the contract or received a copy it from your "business" The truth is that have zero evidence to prove such, only offer an assurance as if at this point your word is trustworthy It is not the finance company's responsibility to ensure the customer is provided the contract, it's the salesperson'sAdditionally, since I didn't have the unit with the company contacts from the box, nor the salesperson's, I couldn't very well contact anyone until I picked up the unit until 12/24/14, apparently the deadline dateOf course I wasn't even aware of that until the phone conversation of 2/9/and further not verified until I received the copy around 2/12/But then again what professionalism can you expect from an "establishment" which hand writes envelopesIs this place out of his Mom's basement, it's 2015! And we are supposed to take them seriously and accept their word as professionals? Apparently this matter must be taken for legal and more significant action to gain [redacted] ***'s attention since he allows a receptionist who is only worried about completing "merely" only her minimal responsibilitiesReally, Sir, this is who represents your "business"? I would put more careful thought and training towards that position But who knows? [redacted] 's signature on everything indicates she's a mere office asst., but she claims to be in customer service, and a supervisor at that! I believe a feeble attempt to gain credibility although to no availIf she is, she should be embarrassed and needs to go back to school She was safer as an office asstrather than misrepresenting herself Even if she has the title, she neither possesses the skills, nor the standards Furthermore, throughout this situation, so much more has been discovered & become clear that needs to be addressed to the public, it has now become my duty to warn people No further correspondence from this so-called "customer service supervisor" is acceptable, nor appropriateIt is clear the company is neither taking this matter seriouslyTrust me, at this point, I will take every means necessary to protect other consumers from the Kirby scam, specifically this distributorJust because I made one poor judgment in trusting and purchasing from you, do not make the mistake of underestimating me and think I am naiveAll you have proven here is that you allow your employees to handle a situation that you didn't have the courage to faceWhat it comes down to is that consumers should be wary of any company that offers such a short cooling off period because that's a warning sign indicating the company has no interest in liability due to their unfair business tactics and strategies of a unpredictable productI believe at this point that there was clear intent to take advantage of the consumer and purposely fail to provide the contract, while supplying a unit they knew didn't work & hide behind legal jargon for protection against their blatant fraudulenceRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
We are sorry for the customer's negative experience The person who went to her home does not work for CeeJay IncHe is an associate who was helping us out because we were understaffed at that timeThe owner immediately stopped using his services after being notified of the customer's complaintCassie spoke to the customer and tried to provide the cleaning for her, but the customer said she did not want anyone to come to her house from our companyI also called the customer and left a message asking her to call me back, after she spoke with Cassie, to try to helpShe did not return my callWe would like to provide the free cleaning that she was promised
A little too late to retract your story and attempt any concern for the customer In writing, [redacted] indicated her job is merely to inform the customer instead of customer satisfaction or concern, don't back down now! Again, if your salesperson is incompetent to provide paperwork, then the customer can't very well file it, even with your expert filing guidanceI know I'm writing in English, not sure why they are taking zero accountability in the failure to provide the contract They just keep making excuses all the while not even indicating that the salesperson has been reprimanded or been held accountable in any mannerNor any apology or anything of the sort for this unpleasant situation or the incompetence on the salesperson's part which put them in this situationWhich would have been forgivable had the situation been handled with the proper respect, instead of accusing the customer and immediate taking the defensive I further find it interesting that you indicated the company only had one copy of my contract to mail me on Feb, again pretty much insinuating that I must've had a copy based on that alone, but then received a yellow carbonIf that was the only copy in your files, and your files are foolproof that you provide filing tips, then why send that instead of making a photo copy? Shady and suspect And again, let's refer to the conversation with the finance company but still unable to produce written transcript evidence of your only rebuttal that the conversation of December 30, proves that you are so sure they specifically asked if [redacted] was in possession of the contract or received a copy it from your "business" The truth is that have zero evidence to prove such, only offer an assurance as if at this point your word is trustworthy It is not the finance company's responsibility to ensure the customer is provided the contract, it's the salesperson'sAdditionally, since I didn't have the unit with the company contacts from the box, nor the salesperson's, I couldn't very well contact anyone until I picked up the unit until 12/24/14, apparently the deadline dateOf course I wasn't even aware of that until the phone conversation of 2/9/and further not verified until I received the copy around 2/12/But then again what professionalism can you expect from an "establishment" which hand writes envelopesIs this place out of his Mom's basement, it's 2015! And we are supposed to take them seriously and accept their word as professionals? Apparently this matter must be taken for legal and more significant action to gain [redacted] ***'s attention since he allows a receptionist who is only worried about completing "merely" only her minimal responsibilitiesReally, Sir, this is who represents your "business"? I would put more careful thought and training towards that position But who knows? [redacted] 's signature on everything indicates she's a mere office asst., but she claims to be in customer service, and a supervisor at that! I believe a feeble attempt to gain credibility although to no availIf she is, she should be embarrassed and needs to go back to school She was safer as an office asstrather than misrepresenting herself Even if she has the title, she neither possesses the skills, nor the standards Furthermore, throughout this situation, so much more has been discovered & become clear that needs to be addressed to the public, it has now become my duty to warn people No further correspondence from this so-called "customer service supervisor" is acceptable, nor appropriateIt is clear the company is neither taking this matter seriouslyTrust me, at this point, I will take every means necessary to protect other consumers from the Kirby scam, specifically this distributorJust because I made one poor judgment in trusting and purchasing from you, do not make the mistake of underestimating me and think I am naiveAll you have proven here is that you allow your employees to handle a situation that you didn't have the courage to faceWhat it comes down to is that consumers should be wary of any company that offers such a short cooling off period because that's a warning sign indicating the company has no interest in liability due to their unfair business tactics and strategies of a unpredictable productI believe at this point that there was clear intent to take advantage of the consumer and purposely fail to provide the contract, while supplying a unit they knew didn't work & hide behind legal jargon for protection against their blatant fraudulenceRevdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]