Ceiling Centre Corporation/LightCo Solar Systems

Initial Business Response /* (1000, 5, 2015/05/01) */
We sent a consultant to this customer's home to estimate the materials and labour needed to remove her existing ceiling, add a new suspended ceiling, insulate the floor joists and install potlights throughoutThe customer accepted our quotation
for the scope of work and provided her deposit on February
We started the job February and our installer hurt his back resulting in missed daysWhile removing the strapping from the old ceiling, he accidently cut a water line which was taken care of immediately including using a moisture meter to ensure all materials were dry
The customer failed to mention in their complaint that they went on vacation so we could not work on the job from February - March *** Aside from the vacation, the customer continually added electrical work to be done that was not part of the initial scope*** We have been very accommodating to this customerWe have added new switches, changed the zoning for her lights and added electrical for a new task lighting area over their work space (all of which were not part of the original scope)The "unresolved" electrical issue was not part of the contracted scope, nor was it mentioned to any of our representatives
*** *** She sent an email on April that read: "The electrician finished the job last nightHe corrected the situation whereby not all the lights were coming on and was easily able to access the bedroom panel without cutting anything and installed the 3-way switchI do believe we are donePlease provide the remaining invoice so I can make the final paymentWe are hoping you will consider a discount for the delays and the flood." As requested, we provided a $discount and the customer paid the invoice
We have completed the contracted scope plus many additional changes the customer made along the wayWe will have the electrician do a final walk through to ensure the work he did is satisfactory, but we will not be completing any new work that she wants done
Initial Consumer Rebuttal /* (3000, 7, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were told the job would take one week and did inform the company that we needed it done before we went on vacation, which gave them over two weeks to completeThis was not a surpriseEven with two weeks vacation, they started mid-Feb and finished mid-AprilI do feel that asking for a discount for the extensive delay and flood was not unreasonableThe amount they offered was their suggestion which was acceptedThe scope of work was included in the original quote and no extra electrical work was addedOn the last day, we "thought" everything was fine until we found something wrong in the bedroom switch the next day.*** I gave praise where warranted and addressed concerns as they arose
Final Business Response /* (4000, 14, 2015/05/28) */
The main room was previously switched in three zonesThe customer asked for one switch to operate all three zones which was completedOur Electrician has agreed to go back and look over the work which has been scheduled for Friday, May in the PM with the customer