Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In regards to Revdex.com Complaint # [redacted] against Pfizer (pfiser) Please reopen this complaint immediately, as it remains unresolvedI was told my doctor had sent the forms back to the company I have requested for the last week a callback and status update on my application, I have not received this callback and status update Did the company receive my doctors forms? What is the next step and what else is required? I would like a direct email or extension to the supervisor handling the file, as I continue to have problems with their phone team Please advise Please add this entire email to file and open complaint A response to this is needed from the company Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ,Thank you for contacting PfizerPlease note that a refund check in the amount of $has been issued and mailed to the address provided to the Revdex.com.We hope this satisfies your request.Sincerely,Karen P***Customer Escalations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I never intended to ask for a refund from Pfizer and this business has the lack of professionalism to based their breach of agreement without ethicI will take this business to court so I will request a judge to honor their agreement in which I submitted an electronic question about the product my doctor sold me personallyPfizer is refusing to take responsibility for its actions in this matter because this case never involved a pharmacy but my personal doctorPfizer contacted me and asked me for help, they asked for my personal information, my doctor information, and sent me a prepaid FedEx envelop in which I sent Pfizer the goods to a Pfizer Pfizer have the goods and refuse to refund my money or replace the goodsI paid for the goods and I need them back in order to request the refund from the doctor that sold the goods to me.The Viagra given to me by my doctor is only one hundred dollar but my integrity has no value and my honor has no equal and Pfizer is breaching an agreement that I never planned to be involved.Pfizer is liable for this abuse of trustI do not deserve to deal with this matter just for doing rightIf Pfizer fail to honor its agreement based on the facts, I will fight for what is right In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Pfizer Inc has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Dear *** ***,Thank you for contacting PfizerAs a follow up to your Revdex.com complaint, the Pfizer Patience Assistance Program call center reached out to you a few days ago, and I was advised that you plan on working with your HCP to gather all needed enrollment information when
you return from vacationI believe you were also given the program manager’s direct line for future correspondence regarding the program.As such, I trust that this response brings the matter to a closeSincerely, Karen P*** Customer Escalations
Dear *** ***,Thank you for contacting PfizerWe apologize for the inconvenience.As a follow up to your second Revdex.com complaint, it appears that your HCP faxed the paperwork required to an unknown phone numberHowever, we understand that our call center received the paperwork from your doctor yesterday afternoon, and we were able to process and enroll you into the program (a voice mail has been left to updated you).As such, I trust that this response brings the matter to a closeSincerely, Karen P*** Customer Escalations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I however did submit two receipts and spent the money to get them copied & mailed to you I will accept this resolution today, but I hope it's not like last time when a refund failed to be sent
Sincerely,
*** ***
We contacted Mr***. It was explained to him that Peoples Gas did not hit his water line. Upon opening of the street it was determined the water line was corroded and leaking so the water company replaced the line. I assured him any damage to his lawn would be corrected to
as it was before construction began. We gave Mr*** my direct dial number for him to call anytime with updates. Mr*** was satis
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear Trevor Taylor,
As a follow up to your Revdex.com response, we have looked into your matter and can confirm that the refund that was processed in the amount of $was based on the average retail price for a two pack of ThermaCare, given you did not provide proof of purchase.
We have instructed our refund program administrator to process a check in the amount of $13 for the difference. The check will be mailed to your attention on Friday, July *,
As previously communicated, the refund policy is one refund per product, per family household. Any refund request made for this product will be denied going forward
Sincerely,
*** ***
Dear *** ***,This e-mail is in response to a complaint (ID# ***) dated June **, 2015 raised by *** *** regarding a perscription that was submitted to Pfizer. We have looked into this matter and confirm that *** *** received her medication yesterday from
the Pfizer RxPathways program.In addition, we have shared *** ***'s feedback regarding her customer service experience with the appropriate Pfizer business owner for further review.We hope this adequately addresses the concerns outlined in the complaint.Sincerely,Customer Escalations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I never intended to ask for a refund from Pfizer and this business has the lack of professionalism to based their breach of agreement without ethic. I will take this business to court so I will request a judge to honor their agreement in which I submitted an electronic question about the product my doctor sold me personally. Pfizer is refusing to take responsibility for its actions in this matter because this case never involved a pharmacy but my personal doctor. Pfizer contacted me and asked me for help, they asked for my personal information, my doctor information, and sent me a prepaid FedEx envelop in which I sent Pfizer the goods to a Pfizer. Pfizer have the goods and refuse to refund my money or replace the goods. I paid for the goods and I need them back in order to request the refund from the doctor that sold the goods to me.The Viagra given to me by my doctor is only one hundred dollar but my integrity has no value and my honor has no equal and Pfizer is breaching an agreement that I never planned to be involved.Pfizer is liable for this abuse of trust. I do not deserve to deal with this matter just for doing right. If Pfizer fail to honor its agreement based on the facts, I will fight for what is right.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
In regards to Revdex.com Complaint # [redacted] against Pfizer (pfiser). Please reopen this complaint immediately, as it remains unresolved. I was told my doctor had sent the forms back to the company. I have requested for the last week a callback and status update on my application, I have not received this callback and status update. Did the company receive my doctors forms? What is the next step and what else is required? I would like a direct email or extension to the supervisor handling the file, as I continue to have problems with their phone team. Please advise. Please add this entire email to file and open complaint. A response to this is needed from the company. Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] [redacted]Dear [redacted]:Thank you for your inquiry dated October **, 2015 in reference to the consumer complaint raised by [redacted].We looked into the refund matter and it...
appears that [redacted] submitted his refund request to Pfizer in September 2015. However, given he did not have appropriate proof of purchase for the Pfizer product, we denied his request and mailed out refund instructions, which explained that we will need the pharmacy receipt for the last filled prescription that include the patient name, pharmacy contact information, prescription number, drug name and quantity, cost to the patient, and date filled.On October *, 2015, [redacted] contacted our call center twice in regard to his request, and again, was advised that we would need the necessary proof of purchase in order to process the refund.If [redacted] does not have a receipt, he can contact the pharmacy where the prescription medication was purchased to obtain a copy.Please advise [redacted] to mail the copy of the pharmacy receipt to the following address:Pfizer Product Refund Program[redacted]
Please note that it generally takes 4 to 6 weeks to process a refund request.Please note that if the product was purchased outside of the United States, Pfizer cannot be certain as to the origin or authenticity. We will only review reimbursement requests for Pfizer prescription medications purchased in the United States (and its territories) from pharmacies regulated by the U.S. Food and Drug Administration (FDA). Sources that are not acceptable for reimbursement include Internet pharmacies not regulated by the FDA, or products dispensed from foreign sources. I trust that this response brings the matter to a close. Sincerely,Karen P[redacted]Customer Escalations
Revdex.com:At this time, my complaint, ID [redacted] regarding Pfizer Inc has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Dear [redacted],Thank you for contacting Pfizer. Please note that a refund check in the amount of $14 has been issued and mailed to the address provided to the Revdex.com.We hope this satisfies your request.Sincerely,Karen P[redacted]Customer Escalations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In regards to Revdex.com Complaint # [redacted] against Pfizer (pfiser) Please reopen this complaint immediately, as it remains unresolvedI was told my doctor had sent the forms back to the company I have requested for the last week a callback and status update on my application, I have not received this callback and status update Did the company receive my doctors forms? What is the next step and what else is required? I would like a direct email or extension to the supervisor handling the file, as I continue to have problems with their phone team Please advise Please add this entire email to file and open complaint A response to this is needed from the company Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ,Thank you for contacting PfizerPlease note that a refund check in the amount of $has been issued and mailed to the address provided to the Revdex.com.We hope this satisfies your request.Sincerely,Karen P***Customer Escalations
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I never intended to ask for a refund from Pfizer and this business has the lack of professionalism to based their breach of agreement without ethicI will take this business to court so I will request a judge to honor their agreement in which I submitted an electronic question about the product my doctor sold me personallyPfizer is refusing to take responsibility for its actions in this matter because this case never involved a pharmacy but my personal doctorPfizer contacted me and asked me for help, they asked for my personal information, my doctor information, and sent me a prepaid FedEx envelop in which I sent Pfizer the goods to a Pfizer Pfizer have the goods and refuse to refund my money or replace the goodsI paid for the goods and I need them back in order to request the refund from the doctor that sold the goods to me.The Viagra given to me by my doctor is only one hundred dollar but my integrity has no value and my honor has no equal and Pfizer is breaching an agreement that I never planned to be involved.Pfizer is liable for this abuse of trustI do not deserve to deal with this matter just for doing rightIf Pfizer fail to honor its agreement based on the facts, I will fight for what is right In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Pfizer Inc has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Dear *** ***,Thank you for contacting PfizerAs a follow up to your Revdex.com complaint, the Pfizer Patience Assistance Program call center reached out to you a few days ago, and I was advised that you plan on working with your HCP to gather all needed enrollment information when
you return from vacationI believe you were also given the program manager’s direct line for future correspondence regarding the program.As such, I trust that this response brings the matter to a closeSincerely, Karen P*** Customer Escalations
Dear *** ***,Thank you for contacting PfizerWe apologize for the inconvenience.As a follow up to your second Revdex.com complaint, it appears that your HCP faxed the paperwork required to an unknown phone numberHowever, we understand that our call center received the paperwork from your doctor yesterday afternoon, and we were able to process and enroll you into the program (a voice mail has been left to updated you).As such, I trust that this response brings the matter to a closeSincerely, Karen P*** Customer Escalations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I however did submit two receipts and spent the money to get them copied & mailed to you I will accept this resolution today, but I hope it's not like last time when a refund failed to be sent
Sincerely,
*** ***
We contacted Mr***. It was explained to him that Peoples Gas did not hit his water line. Upon opening of the street it was determined the water line was corroded and leaking so the water company replaced the line. I assured him any damage to his lawn would be corrected to
as it was before construction began. We gave Mr*** my direct dial number for him to call anytime with updates. Mr*** was satis
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear Trevor Taylor,
As a follow up to your Revdex.com response, we have looked into your matter and can confirm that the refund that was processed in the amount of $was based on the average retail price for a two pack of ThermaCare, given you did not provide proof of purchase.
We have instructed our refund program administrator to process a check in the amount of $13 for the difference. The check will be mailed to your attention on Friday, July *,
As previously communicated, the refund policy is one refund per product, per family household. Any refund request made for this product will be denied going forward
Sincerely,
*** ***
Dear *** ***,This e-mail is in response to a complaint (ID# ***) dated June **, 2015 raised by *** *** regarding a perscription that was submitted to Pfizer. We have looked into this matter and confirm that *** *** received her medication yesterday from
the Pfizer RxPathways program.In addition, we have shared *** ***'s feedback regarding her customer service experience with the appropriate Pfizer business owner for further review.We hope this adequately addresses the concerns outlined in the complaint.Sincerely,Customer Escalations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I never intended to ask for a refund from Pfizer and this business has the lack of professionalism to based their breach of agreement without ethic. I will take this business to court so I will request a judge to honor their agreement in which I submitted an electronic question about the product my doctor sold me personally. Pfizer is refusing to take responsibility for its actions in this matter because this case never involved a pharmacy but my personal doctor. Pfizer contacted me and asked me for help, they asked for my personal information, my doctor information, and sent me a prepaid FedEx envelop in which I sent Pfizer the goods to a Pfizer. Pfizer have the goods and refuse to refund my money or replace the goods. I paid for the goods and I need them back in order to request the refund from the doctor that sold the goods to me.The Viagra given to me by my doctor is only one hundred dollar but my integrity has no value and my honor has no equal and Pfizer is breaching an agreement that I never planned to be involved.Pfizer is liable for this abuse of trust. I do not deserve to deal with this matter just for doing right. If Pfizer fail to honor its agreement based on the facts, I will fight for what is right.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
In regards to Revdex.com Complaint # [redacted] against Pfizer (pfiser). Please reopen this complaint immediately, as it remains unresolved. I was told my doctor had sent the forms back to the company. I have requested for the last week a callback and status update on my application, I have not received this callback and status update. Did the company receive my doctors forms? What is the next step and what else is required? I would like a direct email or extension to the supervisor handling the file, as I continue to have problems with their phone team. Please advise. Please add this entire email to file and open complaint. A response to this is needed from the company. Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] [redacted]Dear [redacted]:Thank you for your inquiry dated October **, 2015 in reference to the consumer complaint raised by [redacted].We looked into the refund matter and it...
appears that [redacted] submitted his refund request to Pfizer in September 2015. However, given he did not have appropriate proof of purchase for the Pfizer product, we denied his request and mailed out refund instructions, which explained that we will need the pharmacy receipt for the last filled prescription that include the patient name, pharmacy contact information, prescription number, drug name and quantity, cost to the patient, and date filled.On October *, 2015, [redacted] contacted our call center twice in regard to his request, and again, was advised that we would need the necessary proof of purchase in order to process the refund.If [redacted] does not have a receipt, he can contact the pharmacy where the prescription medication was purchased to obtain a copy.Please advise [redacted] to mail the copy of the pharmacy receipt to the following address:Pfizer Product Refund Program[redacted]
Please note that it generally takes 4 to 6 weeks to process a refund request.Please note that if the product was purchased outside of the United States, Pfizer cannot be certain as to the origin or authenticity. We will only review reimbursement requests for Pfizer prescription medications purchased in the United States (and its territories) from pharmacies regulated by the U.S. Food and Drug Administration (FDA). Sources that are not acceptable for reimbursement include Internet pharmacies not regulated by the FDA, or products dispensed from foreign sources. I trust that this response brings the matter to a close. Sincerely,Karen P[redacted]Customer Escalations
Revdex.com:At this time, my complaint, ID [redacted] regarding Pfizer Inc has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Dear [redacted],Thank you for contacting Pfizer. Please note that a refund check in the amount of $14 has been issued and mailed to the address provided to the Revdex.com.We hope this satisfies your request.Sincerely,Karen P[redacted]Customer Escalations