Celebrate Vitamins

Initial Business Response / [redacted] (1000, 5, 2016/07/07) */ Contact Name and Title: Stephanie F*/Customer Contact Phone: [redacted] Contact Email: [redacted] The customer in question called our office on June 15, to cancel her automatic ship with usWe canceled that one for her but there must have been some misunderstanding because she gave us her credit card number (we do not have access to anyones credit card number unless they give it to us) and a new order to be put in on June 24, We placed the new order for her on Friday June 24, She contacted us on Saturday June 25, by e-mailWe are not in on the weekends and contacted her Monday morning June 27th by phone and resolved the issueWe refunded the credit card and canceled the new automatic ship set up on June 24thShe will be refusing the package so it will be returned to us at no expense to herShe seemed happy with the outcome so we are thinking she filed this complaint before we spoke with her Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) This company did refund me the money that was charged to my credit card without my authorizationHowever, I stand behind my statement that my credit card was initially charged with fraudulent intentTheir response stating I contacted them to give my credit card number is completely falseThe only contact I had with this company was when I contacted their Customer Service to cancel my order 9-days earlierI did "not" contact "Celebrate" at any time after that to give them authorization to charge my credit cardThis credit card should never have been chargedAs I explained to the lady when I cancelled my order, after my surgery I have not been able to tolerate alot of different foods, vitamins, drinks, etc and their vitamins falls within that groupTherefore, no additional products will be orderedWhy then a few days later would they think I needed more products when I hadn't even come close to using the previous 90-day supply I already hadSomeone within their company pulled up my credit card information from the original order 90-days earlier and that is fraudulent, which is why I contacted the Revdex.com in the first placeThis should be researched to determine which employee did thisAs far as I'm concerned my credit card was refunded but this issue is not resolved within the company because their response told you at the Revdex.com that I contacted them after my cancellation to reorder and that is absolutely not true

Initial Business Response /* (1000, 5, 2016/07/07) */
Contact Name and Title: Stephanie F[redacted]/Customer
Contact Phone: [redacted]
Contact Email: [redacted]
The customer in question called our office on June 15, 2016 to cancel her automatic ship with us. We canceled that one...

for her but there must have been some misunderstanding because she gave us her credit card number (we do not have access to anyones credit card number unless they give it to us) and a new order to be put in on June 24, 2016. We placed the new order for her on Friday June 24, 2016. She contacted us on Saturday June 25, 2016 by e-mail. We are not in on the weekends and contacted her Monday morning June 27th by phone and resolved the issue. We refunded the credit card and canceled the new automatic ship set up on June 24th. She will be refusing the package so it will be returned to us at no expense to her. She seemed happy with the outcome so we are thinking she filed this complaint before we spoke with her.
Initial Consumer Rebuttal /* (2000, 7, 2016/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This company did refund me the money that was charged to my credit card without my authorization. However, I stand behind my statement that my credit card was initially charged with fraudulent intent. Their response stating I contacted them to give my credit card number is completely false. The only contact I had with this company was when I contacted their Customer Service to cancel my order 9-days earlier. I did "not" contact "Celebrate" at any time after that to give them authorization to charge my credit card. This credit card should never have been charged. As I explained to the lady when I cancelled my order, after my surgery I have not been able to tolerate alot of different foods, vitamins, drinks, etc and their vitamins falls within that group. Therefore, no additional products will be ordered. Why then a few days later would they think I needed more products when I hadn't even come close to using the previous 90-day supply I already had. Someone within their company pulled up my credit card information from the original order 90-days earlier and that is fraudulent, which is why I contacted the Revdex.com in the first place. This should be researched to determine which employee did this. As far as I'm concerned my credit card was refunded but this issue is not resolved within the company because their response told you at the Revdex.com that I contacted them after my cancellation to reorder and that is absolutely not true.