[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The informatoin provided in the response is not all accurateIn my initial complaint I detailed the facts of what we have experienced which I have emails to supportI think it should be clarified that I put through my dispute with the Revdex.com on November 20th at 11:amWhen I spoke to Tom on November 19th in the evening he stated he would need to check his records to see what his contracts said and would let me know on Monday if we would recieve a refundAfter I hung up I was not comfortable believing that we would recieve a call back or a refund considering we still to this day never recieved a correct invoice outlining what he would provide us with at our wedding and Monday was five days away from our initial conversationLet me also reiterate that it took me two days to get in touch with him to tell him we no longer wanted to use his serviceI called Tom back about an hour later to request we resolve the issue that nightNo one answered the phone so I left an email advising that we want the refund and that would be the only way to resolve the matterWhen I still didn't hear anything back I decided to go to the Revdex.comI did not hear back from Tom until 6pm on 11/hours after sending him an email stating we wanted it resolved immediatelyWe did recieve the $refund on November 28th and the check was dated November 24thFurther Tom tries to make accussations in his response about my character which you will see him also do in his negative [redacted] reviews, he does not ever accept the blame for his mistakesThe comments he made about my character are completely erroneousAll of the detail I included in my initial complaint are facts supported by emails and documentation about the nature of the service we recievedHe made it sound like I was impatient with him getting back to me, but I would say waiting for a correct invoice for over months for an invoice and months before the wedding is extreme patientsMost people would not even do thatIt is for the reasons mentioned above that I do not accept his response Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The informatoin provided in the response is not all accurateIn my initial complaint I detailed the facts of what we have experienced which I have emails to supportI think it should be clarified that I put through my dispute with the Revdex.com on November 20th at 11:amWhen I spoke to Tom on November 19th in the evening he stated he would need to check his records to see what his contracts said and would let me know on Monday if we would recieve a refundAfter I hung up I was not comfortable believing that we would recieve a call back or a refund considering we still to this day never recieved a correct invoice outlining what he would provide us with at our wedding and Monday was five days away from our initial conversationLet me also reiterate that it took me two days to get in touch with him to tell him we no longer wanted to use his serviceI called Tom back about an hour later to request we resolve the issue that nightNo one answered the phone so I left an email advising that we want the refund and that would be the only way to resolve the matterWhen I still didn't hear anything back I decided to go to the Revdex.comI did not hear back from Tom until 6pm on 11/hours after sending him an email stating we wanted it resolved immediatelyWe did recieve the $refund on November 28th and the check was dated November 24thFurther Tom tries to make accussations in his response about my character which you will see him also do in his negative [redacted] reviews, he does not ever accept the blame for his mistakesThe comments he made about my character are completely erroneousAll of the detail I included in my initial complaint are facts supported by emails and documentation about the nature of the service we recievedHe made it sound like I was impatient with him getting back to me, but I would say waiting for a correct invoice for over months for an invoice and months before the wedding is extreme patientsMost people would not even do thatIt is for the reasons mentioned above that I do not accept his response Regards, [redacted]