Celebrity Tanning

I personally spoke to [redacted] ***At the time we spoke, I explained to [redacted] that I would be happy to refund the unused tans because she was not satisfied with the serviceI also explained to [redacted] that we do not keep any credit card information in our system for security reasons and she would need to provide me her credit card information so I would be able to process the refund [redacted] did not provide her credit card information, and ended up hanging upAgain, if [redacted] would like to call back, and speak to me, I would still be willing to refund the unused tans-Natalie B[redacted] ***

Same story, different customer. DO NOT EVER GIVE THEM YOUR CREDIT CARD. Will repeatedly charge you months later long after contract fulfilled / paid in full, then redirected to jump through corp office hoops, bc allegedly no store mngrs... and of course employees cannot help you. THIS IS FRAUD, but as we all know here in ScAmerica, corps are exempt from related jail time. Yes I pre-read the reviews, but seemingly thought I was invincible. CROOKED GREEDY DYING CORP within a dying industry STEALING to stay afloat. -0 STARS.

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Tis was not relayed to me in the call at allI was offered spray tans instead which I did not wantI was told she had to follow up with her supervisor and she would call me back and I never heard backI hung up on the call because she kept stating it was there policy of no refundsI will call back with my informationHappily.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

*** *** ***:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

***,I am so sorry to hear about your recent experienceWith any transition of ownership it takes time to remodel and replace equipment, bulbs, etc We want to serve our customers, and being in the valley for over years the last thing we want to do is close the store and shut
customers out of our business when we are making changesDuring construction should not have had you go in any bed that had dust on it and I will address that with the staff immediately. I can assure you that we had all the beds re-lamped including the basic bed days after we signed the leasePlease call the corporate office to get a full refundWe will need your credit card information to provide the refundWe hope you and your husband consider returning as customersWe strive to make sure everyone has a great experience and I am sorry that with your experience we fell shortPlease let me know if there is anything else I can do to further remedy this situation.Our corporate office number is : ###-###-#### I will return this Friday May 23rd and I can process the full refund at that time.Thank you,*** ***General ManagerCelebrity Tanning LLC

I personally spoke to [redacted]. At the time we spoke, I explained to [redacted] that I would be happy to refund the unused tans because she was not satisfied with the service. I also explained to [redacted] that we do not keep any credit card information in our system for security reasons and she...

would need to provide me her credit card information so I would be able to process the refund. [redacted] did not provide her credit card information, and ended up hanging up. Again, if [redacted] would like to call back, and speak to me, I would still be willing to refund the unused tans. -Natalie B.[redacted]

I decided to close my account mid September accepting I would continue to be charged for another 6 weeks. My account was charged almost 2 months after canceling on November 6th. I have been trying to receive a refund for 3 weeks and have been treated unprofessionally by the management with a strong feeling that if they give me the run around long enough I'll give up on my refund. I had been a customer for 6 years, sad to see this end on such a negative note. I would not recommend this business to anyone who chooses to deal with professional staff that are mature enough to handle simple day to day skills at their work place.

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted],I am so sorry to hear about your recent experience. With any transition of ownership it takes time to remodel and replace equipment, bulbs, etc.  We want to serve our customers, and being in the valley for over 30 years the last thing we want to do is close the store and shut...

customers out of our business when we are making changes. During construction should not have had you go in any bed that had dust on it and I will address that with the staff immediately. I can assure you that we had all the beds re-lamped including the basic bed 3 days after we signed the lease. Please call the corporate office to get a full refund. We will need your credit card information to provide the refund. We hope you and your husband consider returning as customers. We strive to make sure everyone has a great experience and I am sorry that with your experience we fell short. Please let me know if there is anything else I can do to further remedy this situation.Our corporate office number is : ###-###-#### I will return this Friday May 23rd and I can process the full refund at that time.Thank you,[redacted]General ManagerCelebrity Tanning LLC

This request for an early termination of the membership is granted. The last payment of $25 will be July 18th as requested. We are sorry for the misunderstanding.