Celebrity Theatre

My purchase history alone dispels all the lies that were sited in their responseThey state this has happened on occasions since I have included the detailed history of just my online purchases with this companyYou tell me does there appear to be a pattern of abuse to their policies or system on my part? First the questioning of my integrity when it is unfounded is disrespectful and unprofessionalIf you don't want to answer a question or assist with an issue, tell the customer no, or better yet have a higher level representative handle the situationDon't disregard and disrespect your customers because they'll stop being your customer and tell everyone about their experienceIn reference to the promotor, again we see blatant disregard for the truth because when with Mercedes from UrbanAZ contacted me at 2:04pm on April 12th from [redacted] after I explain what I had been going thru just to get help and Alicia K [redacted] to call me back, she apologized for the issue & stated it was the first time she had been made aware of itAfter speaking with her for 37mins, because she had to take another call and read through an email she received from Esther, the box office manager as we talked, she explained although she would love to help she can't supersede what the venue is telling her that I am not allowed in the buildingShe expressed that her apologies and stated she didn't feel that I had been abusive or disrespectful from what she could tell of our conversation and what she had been told by the celebrity staffAnd as for being abusive to the staff, and disconnecting the call to hang up on this individual, it is unequivocally utterly ridiculous deceptive and defamatory for them to lie about my behaviorI stayed professional and respectful to their staff while being told that I am "causing too much trouble"I'm a customer, ex-customerIf I am having an issue with service or a product that is being sold I have the right to request a resolutionMy money, my time & effort may not mean anything to this business but it is important to me and other quality organizations that understand the importance of good customer service When you are deceptive with something as simple as the date on a letter, how can you be trusted with anything elseYour manager is not using integrity, so there's even less expectation of the staff doing so(Dates on their letters have changed from April 10th to the 20th but I didn't file the complaint until the 12th of April and as of April 30th, Revdex.com contacted me stating the had not received a response from the business Their response was just like the response I received from MsK***, non-responsiveI responded to Revdex.com's Emma's soon as I received it, May 16th at 10:19pmThe word LIVID is not profanity

This is the first time you emailed meSo stating I had not responded is not trueAnd maybe the Revdex.com rep copied here can confirm our response was ON TIME, but when we called after getting a second letter that the Revdex.com were sorry and no one had checked their fax machineI saw and heard everything needed to know what happenedMercedez doesn’t own ***, but the real owner agreed with our decisionThere is no need to keep going back and forthI am done responding and our decisions have not changedI understand this not the outcome you are looking for, but this is my final email regarding this matter

My purchase history alone dispels all the lies that were sited in their response. They state this has happened on 5 occasions since 2009.  I have included the detailed history of just my online purchases with this company. You tell me does there appear to be a pattern of abuse to their policies...

or system on my part?  First the questioning of my integrity when it is unfounded is disrespectful and unprofessional. If you don't want to answer a question or assist with an issue, tell the customer no, or better yet have a higher level representative handle the situation. Don't disregard and disrespect your customers because they'll stop being your customer and tell everyone about their experience. In reference to the promotor, again we see blatant disregard for the truth because when with Mercedes from UrbanAZ contacted me at 2:04pm on April 12th from [redacted] after I explain what I had been going thru just to get help and Alicia K[redacted] to call me back, she apologized for the issue & stated it was the first time she had been made aware of it. After speaking with her for 37mins, because she had to take another call and read through an email she received from Esther, the box office manager as we talked, she explained although she would love to help she can't supersede what the venue is telling her that I am not allowed in the building. She expressed that her apologies and stated she didn't feel that I had been abusive or disrespectful from what she could tell of our conversation and what she had been told by the celebrity staff. And as for being abusive to the staff, and disconnecting the call to hang up on this individual, it is unequivocally utterly ridiculous deceptive and defamatory for them to lie about my behavior. I stayed professional and respectful to their staff while being told that I am "causing too much trouble". I'm a customer, ex-customer. If I am having an issue with service or a product that is being sold I have the right to request a resolution. My money, my time & effort may not mean anything to this business but it is important to me and other quality organizations that understand the importance of good customer service.  When you are deceptive with something as simple as the date on a letter, how can you be trusted with anything else. Your manager is not using integrity, so there's even less expectation of the staff doing so. (Dates on their letters have changed from April 10th to the 20th but I didn't file the complaint until the 12th of April and as of April 30th, Revdex.com contacted me stating the had not received a response from the business.  Their response was just like the response I received from Ms. K[redacted], non-responsive. I responded to Revdex.com's Emma's soon as I received it, May 16th at 10:19pm. The word LIVID is not profanity.

My purchase history alone dispels all the lies that were sited in their response. They state this has happened on 5 occasions since 2009.  I have included the detailed history of just my online purchases with this company. You tell me does there appear to be a pattern of abuse to their policies...

or system on my part?  First the questioning of my integrity when it is unfounded is disrespectful and unprofessional. If you don't want to answer a question or assist with an issue, tell the customer no, or better yet have a higher level representative handle the situation. Don't disregard and disrespect your customers because they'll stop being your customer and tell everyone about their experience. In reference to the promotor, again we see blatant disregard for the truth because when with Mercedes from UrbanAZ contacted me at 2:04pm on April 12th from [redacted] after I explain what I had been going thru just to get help and Alicia K[redacted] to call me back, she apologized for the issue & stated it was the first time she had been made aware of it. After speaking with her for 37mins, because she had to take another call and read through an email she received from Esther, the box office manager as we talked, she explained although she would love to help she can't supersede what the venue is telling her that I am not allowed in the building. She expressed that her apologies and stated she didn't feel that I had been abusive or disrespectful from what she could tell of our conversation and what she had been told by the celebrity staff. And as for being abusive to the staff, and disconnecting the call to hang up on this individual, it is unequivocally utterly ridiculous deceptive and defamatory for them to lie about my behavior. I stayed professional and respectful to their staff while being told that I am "causing too much trouble". I'm a customer, ex-customer. If I am having an issue with service or a product that is being sold I have the right to request a resolution. My money, my time & effort may not mean anything to this business but it is important to me and other quality organizations that understand the importance of good customer service.  When you are deceptive with something as simple as the date on a letter, how can you be trusted with anything else. Your manager is not using integrity, so there's even less expectation of the staff doing so. (Dates on their letters have changed from April 10th to the 20th but I didn't file the complaint until the 12th of April and as of April 30th, Revdex.com contacted me stating the had not received a response from the business.  Their response was just like the response I received from Ms. K[redacted], non-responsive. I responded to Revdex.com's Emma's soon as I received it, May 16th at 10:19pm. The word LIVID is not profanity.

This is the first time you emailed me. So stating I had not responded is not true. And maybe the Revdex.com rep copied here can confirm our response was ON TIME, but when we called after getting a second letter that the Revdex.com were sorry and no one had checked their fax machine. I saw and heard everything needed to know what happened. Mercedez doesn’t own [redacted], but the real owner agreed with our decision. There is no need to keep going back and forthI am done responding and our decisions have not changed. I understand this not the outcome you are looking for, but this is my final email regarding this matter.