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Celina's Hair Designers

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Celina's Hair Designers Reviews (1)

Review: On Saturday, Nov. *, 2013 I went to have a Keratin 0% Formaldehyde Hair Straightening done to my hair. The person who did it ([redacted]) reassured me that it would make my hair straight and that it would last for three/four months providing I used non-sulfate shampoo. She reassured me even though I showed her how frizzy my hair is. Well two days later when I was allowed to wash my hair, it is completely the way it was before I went to have the straightening done. I called [redacted], to complain about the service and she told me it was a conditioning! I told her I wouldn't pay $140 for a conditioning treatment and that's not what her employee ([redacted]) had told me. She hung up on me. I went into her shop and she practically dismissed me and said I paid for a conditioning and I told her I would never pay that much and thats not what her employee promised me and that I wanted a refund. She refused and told me that she has customers coming in and then wanting their money back after they received a service. Well thats obvious if you promise a Keratin hair straightening procedure and just give them a conditioning treatment (I've had my hair Keratin straightened numerous times at other salons and know the difference). She told me a conditioner was more than a hair straightening. Thats so not true. I told her I am very upset and she told me to take it up with her employee ([redacted]) who wasn't there. I told her she was the owner of the shop and if her employee was making false sales pitches then she should be reprimanded. I told her you have the money I paid her (cash) and she left me standing there and went to a seated customer she was working on and she totally ignored me. I told her I would take action, because unlike her other dissatisfied customers, I would take proper action so that this would not happen to other innocent consumers. I told her they ask for neighbors to patron local businesses and this is the thanks you get! Thank you for all your help.Desired Settlement: I would like to be reimbursed the $140 cash because it did absolutely nothing to my hair. It is so upsetting that people can actually steal hard earned money from people and not feel guilty about it. False claims.

Consumer

Response:

At this time, I have not been contacted by Celina Hair Designers regarding complaint ID [redacted].

Sincerely,

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Description: BEAUTY SALONS

Address: 45 Sanctuary Road, Westford, Vermont, United States, 05494-4406

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