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Cell Energy, Inc.

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Cell Energy, Inc. Reviews (1)

Review: Told to cancel but shipped anyway

An order was placed with them for two 35amph/hr batteries. There was something about card information causing payment to not be sent. They called me several days later and said payment was still being declined. I was also asked if there is another card I would like to use. To that they were told no. Therefore to cancel the order. However when I check my message account. Information from them said the order was sent.

What is making the issue more confusing is the paying account has no information on paying them.

Peerson spoke to is [redacted].Desired Settlement: I am not sure what to request. Explanation for reason notice payment seems made yes.



Initial Business Response

Customer placed an online order, and credit card was declined. I called customer multiple times to obtain new card information. Customer said there was not another card they would like to use, and that they would call their bank. Customer then advised that they would like to cancel the order. The order was accidentally updated to shipped on our system; even though nothing was shipped, and no payment was collected. This was simply human error. Apologies for any confusion

Thank you.

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Cell Energy, Inc. Rating

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Description: Battery Supplies, Solar Energy Equipment & Systems Manufacturing & Distribution, Battery Charging Equipment, Batteries - Storage-Wholesale & Manufacturers

Address: 3904 Winters St, Sacramento, California, United States, 95838-3149


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