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Review: My LCD screen broke on my iPhone 4 and I took in to get repaired on Friday (8/**/13) They told me it would cost $50 to repair and it would be ready by Tuesday(8/**)13 I changed my mind about getting it fixed because Apple would do it for free and give me a new phone. I came into the store on Monday(8/**/13) to ask for my iPhone 4 back the clerk said my phone was not in the store I came back to into the at 2pm demanding for my iphone4 The clerk said it was already fixed and I had no choice to pay the $50 I started using the iPhone and it was all messed up The iPhone starts typing by itself and opens up random applications This store displayed bad customer service and consumer fraud The IPhone I brought to them is not working properlyDesired Settlement: I need a full refund of $50

Business

Response:

We Give 60 day's warranty on all of our repairs we fix. there is also a notification on the receipt indicating the 60 day warranty. if you had a problem with the repair you should of came in the store to resolve it. The second thing I want to bring to your attention is that you have a I phone 4 that is not under the warranty with Apple,so I don't understand how Apple will give you a new phone or even fix it for you for free. apple does not fix crack screens that you damaged by dropping it. they will charge you $100 to fix it and I did it for $50 (you got a deal and you know it). for your information this is Apple's policy:

The normal AppleCare plan does not cover accidental damage as it follows the general warranty conditions that cover normal use generally wear is only covered if it's both impeding a normal function and not something that would be expected to be consumed.

AppleCare+ does cover this - you would have had to buy the AppleCare plus insurance and there would be a fee ($100) in the US to pay for the accidental part of the repair. Also, the insurance plus AppleCare is not available worldwide (or nearly as widely) as the normal AppleCare plans.

Apple fixes all iPads at the factory so you would see aflat priced exchange part, so call or visit Apple or an authorized repair agent for pricing on that exchange where you live. Basically, they are getting a new iphone into your hands that might be new or might be refurbished - but it will have a new battery and a new serial number and come directly from the factory to you.

so pleases come back to the store so we can help you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: CELLULAR TELEPHONE EQUIPMENT & SUPPLIES

Address: 1730 Esat Street, Tewksbury, Massachusetts, United States, 01876

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