Cell2Get, Inc.

Helloin order to provide refund customer need to return the merchandisewe shipped the merchandise already by *** tracking # *** please check *** the package will be delivered on Expected Delivery Day: Thursday, July
*, if customer does not want the phone he can send it back for a refund

Hellowe already reach out to the customer and he can send it back for full refund

we will process a refund once the item is returned

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hello we already process the refund on The Shipping back to customer credit card

Unfortunately $price items are not in stock therefor the price set to $its basickly means the phone is not available for purchasing

Hello SirThank you for your order and this feedbackWe regret your dissatisfactionplease check attachment for the recorded conversation you had with George in the time of your purchase its clearly stated days return policy and restocking fee will be applied any merchandise return also furthermore our return policy clearly stated in our main websiteunfortunately our store is unable to rent phonesfor customers to try them and then sending those back for a refund if they don't like it our store policy is clearly stated in our main website restocking fee will apply to any merchandise return please check the link below***furthermore you also stated on the second recorded conversation that you have galaxy sthat you bought from straight talk but you did not like they way it was operated and then you decided to give the galaxy note try the problem is that both phones using same android versionthe problem you describing its cell phone NETWORK issues and not cell phone device issuesthe cell phone that was shipped to you was tested for %prior shippingwith that saidif you use the phone for less the minutes we will to take the loss and issue full refund only minus the original shipping feebut if the phone was use for over minutes we will have no choice but issue a refund minus a restocking feethe only reason we will charge restocking fee is because we will need to sale the phone as usedalso you mention that you paid for overnight shippingand the phone was shipped overnight you placed the order on march *** (Friday) phone was shipped the same day and *** attempted to deliver the package next business day Monday and notice was left because no one was available to sign the for the packagewe shipped the phone exactly as described and exactly as you pay for ityou order on Friday phone shipped same day *** attempted to deliver the package next business day its Monday and no one was there to sign for itagain please understand restocking fee will only be charge if you used the device and will have to sale as a used device for less money we are not making any money on the restocking fee we chargeif you want to have it exchange no restocking fee will be charge either way if you decide to send back the phone don't delay because our return policy is only for days so please send back to us no later then 03/**/

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
Your Answer Here]
Cell2Get lists on it's website that "When it comes to services, being good is not good enough, we strive for excellence." However, they sold a defective phone and then were not responsive to numerous phone calls and emails Their "fixes" did not solve the long-term problems and then they said the, phone returned to them at my expense, which would be fixed by the manufacturer, would be returned in "2-weeks." Instead, the phone was returned in months and not fixed By which time, the warranty had run out I make this complaint not only because the product was defective, but also for their blatant disregard for customer service I have attached some of the correspondence
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

the phone guaranteed to work the phone is fully tested to %functionally before it shippedand guaranteed to be free of any manufacturer defectif you still feel the phone is faulty we gladly have it exchange please send it back to the address belowwhat is the exact issue you having?
you might don't like android device and prefer iphone devicesour return policy is clearly stated on cell2get main websiteit clearly stated a restocking fee apply to merchandise returnRestocking Fees are not used to generate profit for our businessWe use restocking fees to recover costs incurred during shipping and receiving of returned items, as well as price changes that may have occurred while the device was out of our possession and unable to be soldIf you have questions regarding this policy please call me directly at ###-###-#### our return shipping policy can be found on the main site also it can be found during checkout when the customer required to agree to T&S before placing the order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hellowe do not have any records of this customer reaching customer service with any questions about this devicecustomer place the order onlineper website T&S customer need to contact service provider prior purchasing the phone to make sure that the phone she wants to purchase will work on
the service provider cell2get is a cell phone dealer and NOT a service providercustomer purchase the phone on the ecommerce site where its clearly stated PLEASE BE ADVISE SALES ARE FINAL ON THIS ITEM THERE IS NO EXCHANGE OR REFUNDSPLEASE CHECK WITH YOUR SERVICE PROVIDER PRIOR PLACEING AN ORDER FOR THIS ITEMwe send back the item to the customer by usps tracking # *** it will be delivered on monday

per customer request we will fully refunded is credit card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My name is not the same name that appears on the proof of refundI'm not sure what this is supposed to meanI someone available who can explain why I'm looking at the invoice for someone else's refund?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** *

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We received the shipment/package on Thursday 07/**/through ***. The package have not been open and have been shipped back to: CELL2GET.com,INC *** *** *** *** ** *** (Priority Mail 2-DAY) shipping on 07/**/@ 10:44AM PSTTracking number is *** *** *** *** *** **. Expected Delivery date: 07/**/15I expect a full REFUND of $299.25, this refund included cost of the phone which was $and a *** 3-day fee of $19.26. There should be no "RE-STOCKING" fee charged due to phone was sent out on 07/**/AFTER numerous phone calls was madePhone record has been documented if time/date stamped is neededI've called and inquire about the status of shipment, and INFORM THEM that if it's not shipped yet, DO NOT SHIP because it has been more than a week since placed of order which was 06/**/Disregarding my wishes, they shipped out on that date and also charged the account AFTER I specifically told them not toBank statement also have date and time stamped for evidenceUNPROFESSIONALFULL REFUND is in orderPackage was not shipped through *** as paid for, with that said PLEASE REFUND FULL AMOUNTThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Restocking Fees are not used to generate profit for our businessWe use restocking fees to recover costs incurred during shipping and receiving of returned items, as well as price changes that may have occurred while the device was out of our possession and unable to be soldIf
you have questions regarding this policy please call me directly at ###-###-####also if you like us to ship the phone back to you there will be no restocking fee

we spoke with customer directly and we provided pre-paid return label

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Cell2Get has consistently ignored phone messages, emails and messages.  I would like them to compensate me $278, in cash, for the defective product. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

the item clearly stated refurbished on-line we reach out to the customer and advise him that he can send it back for a refund minus a restocking fee the customer agreed and returning the phone

Hellophone was delivered 10 month ago Unfortunately per website terms and conditions the  the warranty coverage its thru the manufacturer only please call samsung directly for repair

the phone clearly advertise as refurbished 0801 Restocking Fees are not used to generate profit for our business. We use restocking fees to recover costs  incurred during shipping and receiving of returned items, as well as price  changes that may have occurred while the device was out of...

our possession  and unable to be sold. If you have questions regarding this policy please call me directly at ###-###-####