Cellairis (Tyson's Corner )

Dear Revdex.com and Customer, sans-serif;"> I am responding to this complaint and would like to, in good faith, resolve this issueHowever, I have been searching and thus far not able to find any record of either the sale or return of this priceMy POS and Credit Card machine show zero records of these transactionsIs there any chance that the purchase and return date mentioned in the complaint could be mistaken There are also several Cellairis locationsI am the Cellairis in the [redacted] ***, [redacted] , ME, is this the location where the transactions occurred? We would like to help resolve this matter, even if the location is mistakenMost Cellairis locations are individually owned and operated, as this one is, however we still value every Cellairis Customer as well as the Cellairis name as a whole and would like every customer to have a satisfied experienceAre there any receipts available that can help me track down these transactions? Regards, [redacted]

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [The Cellairis in question is in [redacted] mall in [redacted] , Virginia not in Maine.] Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Explanation given by business is totally falseWe do not pass everyday to Tyson's mall to get the phone fixed immediately as need to travel miles just to get the phone fixedBusiness has given days warranty for the screen and has refused to honor the warrantyThere are no signs of wear and tear on the screenAll the issue was that the screen has to be fixed properly back on the phone and we never asked for a replacement of screenI have gone through different reviews of the business and most of the complaints had been that the business never honors their commitmentReviews shows customers paying twice for the same service and still had issues with the business and this clear shows their work ethics Regards, Arun D [redacted] ***

Dear Revdex.com and Customer, I am responding to the rebuttal to my last response As it seems, the Cellairis location in question is located in the [redacted] Mall My location is in The [redacted] Mall, [redacted] , ME, so I am confused as to why this complaint came to me However, I do realize mistakes like these can happen I am glad at least that much is straightened out and we are one step closer to assisting this customer I would like to help out in anyway that I can, but where most Cellairis locations are individually owned franchises and I am not affiliated with the location in question, I am not sure how I can helpThank you for your time in this matter and I hope I have helped to the best of my abilities Regards, [redacted] Cellairis- [redacted] Mall [redacted] , ME

From: celairis t***Date: Thu, Mar 9, at 11:AMSubject: Reply to complaint ID: *** dated 02/12/2017To: [email protected] Revdex.comk StNW, 10th FloorWashington DC 2005-3404 We’re writing
regarding complaint ID: *** dated 02/12/2017 At CELLAIRIS we strive to make sure that our products are of highest quality and that each customer is satisfied. At the point when the client revealed to us the screen was Popping out the precise following day, we asked him that he ought to have come same day or the following day, yet he said he was busyThe screen was Repaired on 01/21/and he made a Complaint on 02/12/i.e. he was occupied for right around days and didn't have room schedule-wise to come to amend the issue this sounds exceptionally unusual, the situation was clearly explained to the customer regarding physical damage and the warranty policy which covers days from the time of repair.However, after observing the * *** screen Personally we have seen that screen was not Popping out but rather is broken from the edge on all side and even the LCD has the physical Damage that’s the reason the damage marks are clearly visibleUnfortunately, no organization cover the warranty on physical damage, and this is additionally clearly clarified in the receipt gave to the clientoverall, we did offer the customer discount even on the first repair and even on the second repair for a discounted price just to satisfy the customer as this been always our main priority. In this case, we can assure you the allegations being made here in the complaint is anddo not meet the criteria of the WARRANTY. RegardsCellairis(Tyson’s Corner)

Dear Revdex.com and Customer,
I am responding to the rebuttal to my last response. As it seems, the Cellairis location in question is located in the *** *** Mall. My location is in The *** Mall, *** ***, ME, so I am confused as to why this complaint came to me. However, I do realize mistakes like these can happen. I am glad at least that much is straightened out and we are one step closer to assisting this customer. I would like to help out in anyway that I can, but where most Cellairis locations are individually owned franchises and I am not affiliated with the location in question, I am not sure how I can help. Thank you for your time in this matter and I hope I have helped to the best of my abilities
Regards,
*** ***
Cellairis-*** Mall
*** ***, ME

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Explanation given by business is totally falseWe do not pass everyday to Tyson's mall to get the phone fixed immediately as need to travel miles just to get the phone fixedBusiness has given days warranty for the screen and has refused to honor the warrantyThere are no signs of wear and tear on the screenAll the issue was that the screen has to be fixed properly back on the phone and we never asked for a replacement of screenI have gone through different reviews of the business and most of the complaints had been that the business never honors their commitmentReviews shows customers paying twice for the same service and still had issues with the business and this clear shows their work ethics.
Regards,
Arun D*** ***

Dear Revdex.com and Customer,
sans-serif;"> I am responding to this complaint and would like to, in good faith, resolve this issueHowever, I have been searching and thus far not able to find any record of either the sale or return of this priceMy POS and Credit Card machine show zero records of these transactionsIs there any chance that the purchase and return date mentioned in the complaint could be mistaken. There are also several Cellairis locationsI am the Cellairis in the *** ***, *** ***, ME, is this the location where the transactions occurred? We would like to help resolve this matter, even if the location is mistakenMost Cellairis locations are individually owned and operated, as this one is, however we still value every Cellairis Customer as well as the Cellairis name as a whole and would like every customer to have a satisfied experienceAre there any receipts available that can help me track down these transactions?
Regards,
*** ***

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[The Cellairis in question is in *** *** mall in *** ***, Virginia not in Maine.]
Regards,
*** ***